Reviews of Beachside 4 with private heated plunge pool
4 Helmet Street, 4877 Port Douglas, Australia

Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe unit was quite large and open with a nicely designed interior, which was nice and clean. Very close to the beach, park area, local pub and a lovely little Italian restaurant, all just a stones throw away. Would definitely recommend this property.
The bed was a little uncomfortable.
Thank you for staying with us , regards phill
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewClose to beach and pub walking distance and private
Noisy people in above apartment
Accommodation must have been better than six because you wanted to come back after you arrived at your next accommodation, we try very hard to offer great accommodation at a reasonable price and sometimes it’s hard to please everyone but we keep on trying, regards phill
Accommodation must have been better than six because you wanted to come back after you arrived at your next accommodation, we try very hard to offer great accommodation at a reasonable price and sometimes it’s hard to please everyone but we… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewThe location to the beach 100 mtrs Getting into town, phoned local bus & picked up from accommodation
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewHaving a replacement air conditioner unit installed, after 3 restless nights. Owner's response (to above problem) once he returned from being overseas (which explains communication challenges with his employed staff and a contracted tradesman, regarding them responding at times we were out & about) on his return.
Poorly maintained Not very clean and no cleaning materials provided Had very little natural light Difficult to keep (only 1 set) towels dry Would have been nice to have a couple of portable chairs to take to the beach.
Well I’m surprised, yes the air conditioner died and as soon as we realised the problem we replaced it immediately, not that this time of the year it was needed, there was no miscommunication as Jackie said to send around my staff and Jackie was not there when they arrived, I was there and they were so nice and insisted I had a cup of tea, I was there for at least 40 minutes, we chatted about lots of things and at no time did they mention any concerns regards cleanliness or anything else, if they did then I would have attended to there concerns, I apologised for there inconvenience and they accepted and were very nice, but now I get this , we continue to make affordable, different and great holiday destinations and understand that some guests are hard to please but we will keep trying
Well I’m surprised, yes the air conditioner died and as soon as we realised the problem we replaced it immediately, not that this time of the year it was needed, there was no miscommunication as Jackie said to send around my staff and Jacki… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewPlace are spacious and very clean. Close to the beach and playground.
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewLovely accommodation, nicely decorated in a great location. 4 mile beach right just a short walk away. Plunge pool was great!
A sharp kitchen knife would be a helpful addition to the kitchen.
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewbeautiful apartment and location
The heated pool wasn’t hot and the bed moved around very easily was extremely annoying
And u left the apartment filthy and it stunk, I’ve asked that you not be allowed to book again with us, one phone call could have explained that the pool is heated to only 30 degrees which is not hot but just over cold, it’s all explained to you when you booked if you took the time to read the information provided
And u left the apartment filthy and it stunk, I’ve asked that you not be allowed to book again with us, one phone call could have explained that the pool is heated to only 30 degrees which is not hot but just over cold, it’s all explained t… Show more
Reviewed: 18 March 2025 · Stayed in March 2025
Verified reviewI liked the property as it was not in the Main Street felt secluded even though it wasn’t the only thing I would have done was make the plunge pool about two degrees warmer ! It backed onto a beach park with gate access and was opposite the Reef Tavern which was under renovation so wasn’t serving food but was still open for drinks!
The private villa feel was 😊 nice
Thank you Elizabeth, so pleased you enjoyed your stay, if ever you stay again just call me and I will adjust the temperature of the pool for you, regards phill
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 16 December 2024 · Stayed in December 2024
Verified reviewIt was private and due to the solid concrete construction it was cool. Big thank you to Graham for all his help with making sure we were well taken care of.
We found the heated plunge pool a little cold for our liking - but I’m sure there would be plenty of people who would love the cooler temperature in the hot climate.
Thank you Vickie for your choice to stay with us, and your patience, best regards, phill
Reviewed: 8 December 2024 · Stayed in December 2024
Verified reviewReviewed: 6 October 2024 · Stayed in October 2024
Verified reviewReviewed: 23 September 2024 · Stayed in September 2024
Verified reviewEverything. Such a great vibe from this apartment.
Everything was great.
Reviewed: 17 September 2024 · Stayed in September 2024
Verified reviewI like the layout of the unit and the location.
A door on the toilet would be good as sound travels, the lounge only has one comfortable spot to sit, the bbq seems dangerous and probably needs replacing . The kitchen should be better stocked, a sharp knife, champagne glasses, more than three plates and replace the four aged cups. Also a hair dryer would be appreciated. The pipe on the outside of the bedroom wall needs to be blocked in as it’s incredibly noisy when upstairs shower, it was loud enough to wake us at 12.30am and we thought a water pipe burst somewhere.
Thank you Debbie, I will take on board your comments to enhance our guests experience, I tested the barbecue and it’s working ok, it’s ok safety wise, but hopefully the funds are available soon to upgrade them, regards phill
Reviewed: 6 September 2024 · Stayed in September 2024
Verified reviewReviewed: 28 August 2024 · Stayed in August 2024
Verified reviewThe beach feel and how open the unit was
Painted sinks and tiles in shower, extension lead into the lounge room to run pool looks like electrical fires have previously happened etc lots of dust building up in the main room on the picture front above the bed head and under bed and clothes racking etc, lounge wasn’t comfortable, wifi didn’t work the last 2 days seemed to be ppl connecting to ours through the stay and slowing the tv while watching movies, louvers some didn’t open and some were broken and some were completely missing and haven’t been replaced etc..
I just wished we could give reviews on our guests, to warn other hosts, the dust on the paintings was clarified as not good enough, the pool switch shorted out and until a electrical man can come and install a new switch we had to use an extension lead, louvres that don’t open are to comply with pool regulations, if I received a message about the wifi then I could have rebooted the system, so I was not aware of this but in 5 other apartments that were full no one else said anything, so in summary, yes agreed the dust on the painting over the bed was not good enough, now cleaned, but as I said, the guest left the apartment filthy, I normally take 1-2 hours to clean and set up , after this guest it took me 3.5 hours, cleaning urine over the toilet and on the floor to having to wash walls in the bathroom and washing his dish’s, please don’t come back, I like fair constructive feedback but one item and to leave the apartment like that is not fair, regards phill
I just wished we could give reviews on our guests, to warn other hosts, the dust on the paintings was clarified as not good enough, the pool switch shorted out and until a electrical man can come and install a new switch we had to use an ex… Show more
Reviewed: 23 August 2024 · Stayed in August 2024
Verified reviewReviewed: 19 August 2024 · Stayed in August 2024
Verified reviewVery spacious, 1 minute away from the beach, little heated pool (for two people); plenty of mineral water on arrival
The mattress is extremely soft and badly needs an upgrade; no hairdryer; noisy in the morning; hard to cook in the kitchen (a small kitchenette, but there is a bbq); the shower has a leak; table chairs are very uncomfortable
Reviewed: 19 August 2024 · Stayed in July 2024
Verified reviewThis was a beautiful and relaxing place to stay, walking distance to the beach, and a gorgeous Italian restaurant!
Reviewed: 1 August 2024 · Stayed in July 2024
Verified reviewThe interior was spacious and very tastefully decorated . The furnishings and additional extras were appreciated and the plunge pool perfect.
Reviewed: 22 July 2024 · Stayed in July 2024
Verified reviewReviewed: 22 July 2024 · Stayed in July 2024
Verified reviewThis unit was clean and well set out. It was private and relaxing. It was so close to the beach and across the road from a pub. Phil, the owner, was brilliant to deal with and he clearly wanted us to enjoy our stay.
Reviewed: 22 July 2024 · Stayed in June 2024
Verified reviewReviewed: 8 July 2024 · Stayed in June 2024
Verified reviewLocation
Furniture and lack of outdoor space
I like it when we get constructive criticism, I refer future guests to look at all the photos before booking, but 5 for facilities and 5 for staff, it’s clearly advertised as an apartment and not as a room in a resort, we have no staff and we like to not anoy our guests and we give a phone number to contact if any concerns, regards phill
I like it when we get constructive criticism, I refer future guests to look at all the photos before booking, but 5 for facilities and 5 for staff, it’s clearly advertised as an apartment and not as a room in a resort, we have no staff and … Show more