Recensioni su Capri by Fraser Brisbane 4 stelle

Hi Aldina, thanks for your recent stay and review. We are pleased you found the staff welcoming and location convenient. I am sorry to see the cleanliness was less than expected. The hotel prides itself on a high level of presentation and apologize if this was not to this level on occasion. We will be sure to pass feedback to the cleaning teams and apologize for any inconveniences. We hope to have you stay again in the future. Kind Regards Brandon Manager on Duty

Hi Aldina, thanks for your recent stay and review. We are pleased you found the staff welcoming and location convenient. I am sorry to see the cleanliness was less than expected. The hotel prides itself on a high level of presentation and a… Mostra altro

Dear Mirco, Thank you very much for your positive review and for sharing your feedback with us. We’re delighted to hear that your overall experience was nearly perfect. We appreciate your suggestions regarding the sauna and steam room. Having additional towel hooks and post-SPA amenities is a great idea, and we will consider implementing these improvements to enhance our guests’ experience further. Regarding the pool temperature, we apologize for any inconvenience caused. Your feedback is valuable, and we will review the temperature settings to ensure they are at a comfortable level for our guests. We hope to have the pleasure of welcoming you back soon. Kind Regards, Tobias Operations Manager

Dear Mirco, Thank you very much for your positive review and for sharing your feedback with us. We’re delighted to hear that your overall experience was nearly perfect. We appreciate your suggestions regarding the sauna and steam room. Ha… Mostra altro

Dear Gio1960, Thank you for taking the time to complete the survey. We are saddened to hear that the stay did not fully meet your expectation. We take pride in our high quality services however we regret that this was an exception for you. We would love to hear more feedback which may result in the poor ratings. We are determined to make the necessary improvements and we hope to have the opportunity to host you again and serve you better. Warm Regards, Cheryl Wong Manager On Duty

Dear Gio1960, Thank you for taking the time to complete the survey. We are saddened to hear that the stay did not fully meet your expectation. We take pride in our high quality services however we regret that this was an exception for you… Mostra altro

Dear Monica, We appreciate you taking the time to provide feedback about your recent stay at Capri by Fraser Brisbane. We are truly sorry for the inconvenience you experienced with the hairdryer during your stay. We understand that our Manager on Duty attended to your concern, and we regret that you didn't feel the sincerity in her response. Please be assured that we take your feedback seriously, and we will address this issue with the relevant staff to ensure a more empathetic and genuine approach in the future. It's important to note that all electrical equipment in our rooms undergoes regular inspections by an independent qualified electrician to ensure compliance and safety. Nevertheless, we understand how alarming such an experience can be, and we have shared your feedback with our maintenance department to discuss it with our contractor. We genuinely hope you would reconsider and give us another opportunity to provide you with the exceptional stay you rightfully deserve. Thank you for your understanding and for choosing Capri by Fraser Brisbane. Warm regards, AJ Porter

Dear Monica, We appreciate you taking the time to provide feedback about your recent stay at Capri by Fraser Brisbane. We are truly sorry for the inconvenience you experienced with the hairdryer during your stay. We understand that our Man… Mostra altro

Dear Struttura, We are delighted to hear that you enjoyed our centrally located facility and that our staff was extremely helpful and kind during your stay. Guest satisfaction is our top priority, and we are pleased to have made your stay enjoyable. We look forward to welcoming you back to our property in the future. Thank you for choosing to stay with us! Warm regards, Night Manager, Yuni Pak

Dear Struttura, We are delighted to hear that you enjoyed our centrally located facility and that our staff was extremely helpful and kind during your stay. Guest satisfaction is our top priority, and we are pleased to have made your stay e… Mostra altro

Dear Chiara, Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards, Brandon Jones, Manager on Duty

Dear Chiara, Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forw… Mostra altro

Hi Mattias, Thanks for your stay and review. I am glad you enjoyed the hotel and found the location convenient. We apologize for the steam room not working and will report to our maintenance to rectify. We hope to have you stay again soon. Kind Regards, Brandon Jones, Manager on Duty

Hi Mattias, Thanks for your stay and review. I am glad you enjoyed the hotel and found the location convenient. We apologize for the steam room not working and will report to our maintenance to rectify. We hope to have you stay again soon. … Mostra altro