Reviews of Captain's at the Bay 4.5 stars
21 Pascoe Street, 3233 Apollo Bay, Australia
Loading
Guests also reviewed these properties:
Millingen aan de Rijn, Netherlands
Bruges, Belgium
Laax, Switzerland
Gurgaon, India
Campelo, Spain
Regensburg, Germany
Taipei, Taiwan
Samcheok, South Korea
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewThe Great Ocean Road's perfect overnight stop – be sure to book the largest standalone villa. It stays wonderfully warm in winter (so much that the heater might even wake you up at night!). The beds are incredibly comfortable, and the hotel features a beautiful lobby where you can read, play chess, or cozy up by the fireplace. Each villa comes with a dedicated parking space. The staff are smiling, friendly, and exceptionally patient – truly outstanding! What's more, the off-season rates are surprisingly affordable. Don't miss the short hike to the nearby hilltop – the panoramic view of the entire town is absolutely worth it.
Thank you for the lovely review! We are glad you enjoyed The Loft room and utilised our communal lounge area also. Thank you for staying with us!
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewStaff were great. Room was clean, modern and cozy
Everything was great
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewideal location after doing lot os sight seeing on the Great Ocean Road, staff were great and had free washing and tea and coffee facilities in a nice lounge of you wanted
nothing was perfect for what we nned
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThey were happy to meet our request for a Bath
TV WiFi Faulty
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewCaptain's was a delightful stay. We liked it so much we stayed an extra night. It was walking distance to the seaside, restaurants, and bars. The EV charging was an added bonus!
Reviewed: 18 July 2025 · Stayed in May 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe room was lovely and warm on arrival. The bed was super comfortable. The hosts were lovely, very friendly and helpful.
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewExcellent location to walk everywhere, very friendly staff and very cosy room.
Reviewed: 13 July 2025 · Stayed in May 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewEasy walk to beach and restaurants, modern apartment and facilities.
Nothing.
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewCute, cosy and comfortable.
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewIt’s clean and for a group of 4, the loft is really awesome, we can gather and chit chat under a roof!
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewBooked after hours and only 15 min before I arrived at the hotel, but my key was already ready for me in an envelope with my name on it. Room wasn't filled with amenities, but it had about everything I was looking for. Also, someone left their Disney+ account logged in on the TV, so I got to catch up on a series that I'd fallen behind on.
Reviewed: 16 June 2025 · Stayed in June 2025
Verified review