Reviews of Castle Crest Motel 4 stars
2 Rose Street, North Ward, 4810 Townsville, Australia
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Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewServed what we needed at the time
Nothing really
Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewVery Clean, Full size fridge.
NA
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewStaff were very friendly and accomodating. Room was very clean and a really good size .
Thank you, Molly, for your lovely review. We are glad that you enjoyed your stay. We hope to see you again on your next travels. Regards Tanya
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewRoom was clean.
We are very disappointed with this hotel. The room we received did not match the description on Booking.com: the photos of the booked category clearly show a room with a normal, openable window. Instead, we were given a room with a fixed window facing the staircase. All night long, bright light from the staircase shone through the curtains, making proper sleep impossible. At the reception we heard nothing but excuses instead of real solutions. The only “solution” offered to us was to leave the hotel – which was not an option for us. Our complaint was not taken seriously at all, which is highly unprofessional. This room is so different from what was advertised that it should really be a separate category. Selling it at the same price as the other rooms is simply unacceptable. The worst part, however, was the cleaning staff asking me to get up from a chair in the hallway because she wanted to put her towels there. No guest should ever be treated in such an unfriendly and disrespectful way.
I appreciate your feedback, and sorry the room was not at your expectation. However, as explained we were at full capacity I was unable to accommodate your request to move room, also, as stated a resolution to your disappointment you were offered to cancel your accommodation with NO cancellation fee for the full booking. The room is identical to all the Motel Queen Rooms however, the only one with a fixed window and as I informed you at the time IS at a substantial cheaper rate. I am glad you enjoyed the comfort.
I appreciate your feedback, and sorry the room was not at your expectation. However, as explained we were at full capacity I was unable to accommodate your request to move room, also, as stated a resolution to your disappointment you were o… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewClean and good size. The owner lady was very friendly and helpful.
Location wasn’t great. It was far from everywhere but not far enough to drive so we ended up a lot of walking to get around.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewVery clean, good size, relatively quiet, closing to the Strand.
Not really a two bedroom unit. More like 2 beds separated by a wall with no door.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewHelpful friendly staff, excellent comfortable bedding & pillows, room was spacious, modern & motel so close to the Strand, but quiet to sleep 😊 👌
Only a small thing but there was no plug to was dishes in bathroom sink but dishwasher liquid & cloth, teatowel is supplied.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in June 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewVery clean, very central to walk to town, reception staff were great.
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewStaff were friendly and happy. Rooms were clean. There was enough parking for everyone and the parks were a decent size. Safe. Carpet was clean Full sizes fridge Shower was high pressure and well regulated. Great location.
Rooms were upstairs which is difficult for some people.
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe cleanest establishment I have ever stayed in hands down. Staff were super friendly. .
Will need to bring ear plugs however, as a lot of shift workers and a bit of noise in the night as they come and go
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewUnbelievably clean. Lovely owner who just goes above and beyond to make sure your stay is enjoyable. I actually hardly ever write reviews for motels but I’m making an exception for Castle Crest because it was just so good!! If only all motels could be like this!
Nothing - it was faultless.
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewI have never stayed in such a clean motel. It was lovely. The owner was so welcoming and friendly. And to be able to walk to the strand so easily, just fantastic!
Reviewed: 7 July 2025 · Stayed in May 2025
Verified reviewGood bed
N/a