Reviews of Clarion Suites Gateway 4 stars
1 William Street, 3000 Melbourne, Australia
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Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 7 September 2025 · Stayed in September 2025
Verified reviewThe staff are so genuine and helpful. Arnie looked after me from the start as I transitioned between hotels.
Nothing
Reviewed: 7 September 2025 · Stayed in August 2025
Verified reviewReviewed: 7 September 2025 · Stayed in September 2025
Verified reviewThe staff were all wonderful (warm, polite, helpful), the room was cozy and clean, the bed was very comfortable and the breakfast and late check out (11am) were excellent.
The bathroom was a bit small.
Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 6 September 2025 · Stayed in July 2025
Verified reviewReviewed: 6 September 2025 · Stayed in September 2025
Verified reviewThis was our second stay at the Clarion, and we were treated like royalty. The kids were spoiled at check-in and throughout our stay, and so were we! The room was spacious with great amenities. We enjoyed meals at William's Café and Bar and also appreciated having the option to cook in the hotel kitchen. One staff member went above and beyond to make our stay awesome, even remembering which team we barrack for (Go Geelong!). We’ll definitely be back.
Nothing!
Reviewed: 6 September 2025 · Stayed in August 2025
Verified reviewReviewed: 6 September 2025 · Stayed in September 2025
Verified reviewReviewed: 6 September 2025 · Stayed in September 2025
Verified reviewReviewed: 6 September 2025 · Stayed in August 2025
Verified reviewReviewed: 6 September 2025 · Stayed in September 2025
Verified reviewAlways a great stay, good location in the CBD, clean and comfortable rooms
Reviewed: 6 September 2025 · Stayed in September 2025
Verified reviewGreat location and (pay) parking in the building. Easy to navigate to and access by car. The staff were welcoming, professional and helpful. The reception team, cleaners and night security were all so warm. We were upgraded to a suite with a view over the Yarra and a King bed. The view of the city at night was magical. We didn’t want to leave! The bed had a selection of quality pillows. The bedroom had secondary glazing on the windows and the living area a sliding door. The kitchen had everything you could need and included a front load washing machine and full size fridge. This hotel doesn’t have that hard, modern presentation; it is a place that is aging well and the rooms have some charm without being ‘old’. Everything was impeccably clean and had a lovely fragrance. It felt like a real haven in the bustle of the city. We stayed for two nights and agreed it was the best sleep either of us had had in months! Clarion Suites was incredibly good value in every way and we are already planning our next city break! Thank you ☺️
There wasn’t anything we didn’t like.
Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in June 2025
Verified reviewConvenient location for conference
Poor cleanliness Noted blood on pillow case day i was leaving. I hadn't used that pillow, I'd taken it off the bed Pictures were croojed and falling out of frames
Dear Pippa, Thank you for staying with us and for your review. We are glad you enjoyed our central location. Your patronage is truly valued, and sincere apologies for any inconvenience or disappointment during your stay. We would like to assure that this does not meet our standard expectations , therefore we have addressed this matter with our Executive Housekeeper to review the external linen service quality and provide more training to our team. As part of a multi-stage property renovation, restaurant refurbishment is complete, and the indoor pool is now in its final stage of transformation, scheduled for completion later this month. Upcoming plans also include enhancements to the lobby, guest rooms, and in-room experiences. Feedback regarding the frame is appreciated and will help guide ongoing improvements to in-room services. We look forward to welcoming you back soon to enjoy the revitalized facilities. Kind Regards, Shreya, Customer Service Team
Dear Pippa, Thank you for staying with us and for your review. We are glad you enjoyed our central location. Your patronage is truly valued, and sincere apologies for any inconvenience or disappointment during your stay. We would like to… Show more
Reviewed: 4 September 2025 · Stayed in July 2025
Verified reviewEverything. Staff was amazing!
Dear Fattah, We’re delighted to hear you had a positive stay with us! Thank you for your kind words—we truly appreciate your feedback and look forward to welcoming you back to Clarion Suites Gateway in the future. Kind Regards, Shreya, Customer Service Team
Dear Fattah, We’re delighted to hear you had a positive stay with us! Thank you for your kind words—we truly appreciate your feedback and look forward to welcoming you back to Clarion Suites Gateway in the future. Kind Regards, Shreya, Cu… Show more
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewGreat location
Trains were noisy and woke us throughout the night !
Dear Lynne, Thank you for choosing to stay with us and for your kind review. It is pleasing to know you enjoyed our location, which places guests right in the heart of Melbourne’s CBD. It is our aim to provide the ideal blend of comfort and convenience, allowing guests to easily discover the city’s dynamic atmosphere, cultural highlights, and diverse experiences. Regarding the train noise, we appreciate your understanding. All our bedrooms are double glazed however, we do recognize personal sensitivity to noise intrusion; therefore, our internal suites are recommended, which are not exposed to Flinders St. Looking forward to welcoming you back for another enjoyable stay. Kind regards, Shreya, Customer Service Team
Dear Lynne, Thank you for choosing to stay with us and for your kind review. It is pleasing to know you enjoyed our location, which places guests right in the heart of Melbourne’s CBD. It is our aim to provide the ideal blend of comfort a… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewSpacious rooms. Great facilities in the room. Extremely clean. Great location.
Sheets were very hard/ stiff on the bed. The suite was very plain/ colour was a bit outdated.
Dear Kerryn, Thank you for choosing to stay with us and for your kind review. It is always lovely to receive positive feedback. We appreciate your feedback regarding the room. We're currently undergoing a multi-stage renovation—our restaurant is already complete, the pool area is in progress, and next will be the lobby, foyer, and guest rooms. Your comments are helpful as we work to improve, and we hope to welcome you back to enjoy the refreshed look soon. We hope to welcome you back again soon. Kind Regards, Shreya, Customer Service Team
Dear Kerryn, Thank you for choosing to stay with us and for your kind review. It is always lovely to receive positive feedback. We appreciate your feedback regarding the room. We're currently undergoing a multi-stage renovation—our … Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewEvery thing, The location is fantastic, the staff are lovely, and the breakfast was delicious . We were given a bottle of wine and some biscuits, Soo nice of them. Will definitely be back.
The pool was closed for maintenance, but we did know in advance.
Dear Gabrielle, Thank you so much for staying with us and your wonderful feedback. It is delightful to hear you had a positive stay with us. Sincerely appreciate your understanding regarding the pool closure. As part of our commitment to enhancing the guest experience, a staged renovation program commenced in 2025. The restaurant is already complete, and the current stage focuses on upgrading our indoor pool, with the lobby and foyer to follow later this year. While details of the temporary pool closure are listed on our Booking.com page and notified at the time of booking, we regret any disappointment caused and looking forward to welcoming you back to enjoy our revitalized facilities. Kind Regards, Shreya, Customer Service Team
Dear Gabrielle, Thank you so much for staying with us and your wonderful feedback. It is delightful to hear you had a positive stay with us. Sincerely appreciate your understanding regarding the pool closure. As part of our commitment to … Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewExcellent location and the staff at reception are very friendly and helpful.
Dear Valued Customer, Thank you for staying with us and for your kind review. It is pleasing to know you enjoyed our central location, which places guests right in the heart of Melbourne’s CBD. Our aim is to provide the ideal blend of comfort and convenience. It’s also wonderful to know our team made a positive impression, as they truly strive to make every stay special. We’d love to welcome you back on your next visit to Melbourne. Kind regards, Shreya, Customer Service Team
Dear Valued Customer, Thank you for staying with us and for your kind review. It is pleasing to know you enjoyed our central location, which places guests right in the heart of Melbourne’s CBD. Our aim is to provide the ideal blend of com… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThis was our third stay in the last 6 months and have already booked again for December. Being a single mum of 3, my hands are full, but the staff are amazing. They are so friendly and helpful. The rooms are spacious (we usually have a one-bedroom with a river view and breakfast included. We love the breakfast, there is a lot to choose from and they make your eggs to order. We usually arrive in the city earlier than 2pm check in, but they are always happy to accomodate an earlier check in once the room is ready. It is in a great location, walking distance from both Flinders and Southern Cross station, a couple of minutes away from Sea Life aquarium.
The only downside is that we are waiting for the swimming pool to reopen 😊
Dear Amy, Thank you for staying with us and for your kind review. It is always lovely to receive positive feedback. As part of our commitment to enhancing the guest experience, we commenced a staged renovation program in 2025. The restaurant refurbishment has already been completed, and the current stage focuses on the indoor pool. Renovation of the lobby and foyer is scheduled to follow later this year. The pool project is now in its final phase and will be completed within the next few weeks, ensuring the newly refurbished pool is ready to welcome you on your return in December. We truly appreciate your continued loyalty and look forward to welcoming you back soon to experience these exciting updates. Kind Regards, Shreya, Customer Service Team
Dear Amy, Thank you for staying with us and for your kind review. It is always lovely to receive positive feedback. As part of our commitment to enhancing the guest experience, we commenced a staged renovation program in 2025. The restau… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewAmazing staff, service, views and location
Nil
Dear Wendy, Thank you for staying with us and for your kind review. It is always lovely to receive positive feedback. Glad you enjoyed our central location, which places guests right in the heart of Melbourne’s CBD. The aim is to provide the ideal blend of comfort and convenience. It’s also wonderful to know the team made a positive impression, as they truly strive to make every stay special. Hopefully, you had a chance to witness Southbank’s fireball extravaganza during your stay—it’s always a spectacular sight from our river-facing rooms! Looking forward to welcoming you back on your next visit to Melbourne. Kind regards, Shreya, Customer Service Team
Dear Wendy, Thank you for staying with us and for your kind review. It is always lovely to receive positive feedback. Glad you enjoyed our central location, which places guests right in the heart of Melbourne’s CBD. The aim is to provide… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewFriendly staff
Nothing
Dear Kathryn, Thank you for your lovely feedback! We are delighted to hear that you had such a positive experience with our customer service team during your stay. Providing exceptional service is what we strive for, and your kind words mean a lot. We hope to welcome you back to Clarion Suites Gateway soon! Warm regards, Shreya, Customer Service Team
Dear Kathryn, Thank you for your lovely feedback! We are delighted to hear that you had such a positive experience with our customer service team during your stay. Providing exceptional service is what we strive for, and your kind words … Show more