Reviews of Coconut Palms On The Bay 3.5 stars
335 Charlton Esplanade, Scarness, Scarness, 4655 Hervey Bay, Australia

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Reviewed: 27 December 2024 · Stayed in October 2024
Verified reviewReviewed: 9 December 2024 · Stayed in September 2024
Verified reviewReviewed: 30 November 2024 · Stayed in November 2024
Verified reviewNothing
Didn’t get there!
Reviewed: 22 November 2024 · Stayed in October 2024
Verified reviewReviewed: 17 November 2024 · Stayed in November 2024
Verified reviewClosed down before I travelled there
Closed down before I travelled there
Reviewed: 17 November 2024 · Stayed in September 2024
Verified reviewReviewed: 11 November 2024 · Stayed in October 2024
Verified reviewReviewed: 5 November 2024 · Stayed in September 2024
Verified reviewReviewed: 24 October 2024 · Stayed in October 2024
Verified reviewThe location was great. We parked the car and walked to our restaurants for both dinner and breakfast. Our room was absolutely spotless. Everything was provided for the 2 of us. 2 soaps, 2 washers etc. That does not always happen at other venues. The fridge was a great size - not a bar fridge.
The bed and sofa were not comfortable. The bed was too hard and sagged in the middle. The sofa had little stuffing.
Reviewed: 21 October 2024 · Stayed in October 2024
Verified reviewReviewed: 20 October 2024 · Stayed in October 2024
Verified reviewReviewed: 20 October 2024 · Stayed in October 2024
Verified reviewVery clean and tidy. Better than expected
Thank you Chelsea for taking the time to provide feedback.
Reviewed: 20 October 2024 · Stayed in October 2024
Verified reviewReviewed: 15 October 2024 · Stayed in October 2024
Verified reviewThe ease of gaining access and the gate security.
The 2 decorative cushions on the bed are absolutely disgusting - dirty and shabby. Suggest new ones provided or no cushions at all.
Thank you for taking the time to provide feedback.
Reviewed: 14 October 2024 · Stayed in October 2024
Verified reviewIt was clean, tidy, close to everything we needed and staff very friendly
N/A
Thank you for taking the time to provide feedback.
Reviewed: 12 October 2024 · Stayed in October 2024
Verified reviewThe location was fantastic! The apartment was clean and had everything we needed!
A little outdated!
Thanks for taking the time to provide feedback.
Reviewed: 11 October 2024 · Stayed in October 2024
Verified reviewMostly everything, certainly proximity to food and views is excellent
We thought we had upgraded to a king bed however it was a queen. The proprieters need to sort out their marketing of the rooms. The queen bed was comfortable.
Thank you for your feedback.
Reviewed: 10 October 2024 · Stayed in October 2024
Verified reviewPerfect location and amenities were great for our little stay
Our time was too short. Steps as getting older.
Thank you for your feedback.
Reviewed: 9 October 2024 · Stayed in October 2024
Verified reviewReviewed: 8 October 2024 · Stayed in October 2024
Verified reviewGreat room...quiet...relaxed environment...safe.
Nothing at all.
Thank you for taking the time to provide feedback. All the Best. Coconut Palms on the Bay
Reviewed: 8 October 2024 · Stayed in October 2024
Verified reviewGreat location, good little pool, easy check-in, friendly folks with helpful recommendations.
Thanks for your feedback. We appreciate you taking the time to send a review. All the Best. Coconut Palms on the Bay
Reviewed: 8 October 2024 · Stayed in October 2024
Verified reviewReviewed: 7 October 2024 · Stayed in October 2024
Verified reviewReviewed: 6 October 2024 · Stayed in October 2024
Verified reviewAmazing location!!!! The pool was a big hit with the kids
The apartment was very dated and the uneven floors made for a unique experience lol. The room wasn’t sound proof at all so was quite noisy although most noise settled at a reasonable hour. The rooms were large though and air conditioner in both. Wifi was pretty good and guest laundry available.
Thank you for taking the time to provide feedback. All the best. Coconut Palms on the Bay.
Reviewed: 28 September 2024 · Stayed in September 2024
Verified reviewGreat location. Large KING apartment with parking a huge wooden, unique statement bed & brand new bathroom. Sadly that’s where the good things end!
Tatty, old decor & dirty furniture - sofas stained & carpet is filthy! Our white socks were black after walking around the apartment! NEEDS AN URGENT REFRESH!
Thank you for taking the time to share your thoughts.