A comfortable and well appointed place to stay. We ate at the restaurant, and it was OK, but a little disappointing.

Stayed in September 2025

TV in my room wasn't working - rang for help but did not get any assistance.

Great first time stay at Craig's! Location is absolutely fantastic. Can park right out the front (have to keep an eye on parking meter till 5pm), very clean bathrooms, beautifully kept heritage building. Didn't get to use breakfast and bar facilities but they looked amazing. Loved the old school lift!

Stayed in September 2025

No provided car park. Relying on availability of a space in the street an issue. Until hotel gets their carpark sorted, should arrange designated spaces with council. Caused stress. Probably time to replace carpet in lift. Threadbare! Just managed the lift doors-challenged my 85 year old body!

History. Location. Excellent modernisation of the bathroom. Loved the heated towel rail. Heidi who wound me around corridors to get me to my room early on arrival.

Stayed in September 2025

Was exactly what was advertised, possibly tight staircase might be an issue for some people

Location was great close to other bars and town centre.

Stayed in August 2025

Great location, beautiful hotel full of charm and character.

Stayed in August 2025

Lack of longterm parking undercover

The old world charm Quality of refurbishment and room furnIture

Stayed in August 2025

The kitchen has lost the plot. I have been staying here for years and standards have slipped badly. I ordered mushroom risotto. I got reheated cheesy rice with scarcely a mushroom. The vegetables were swimmimg in oil with asparograss so stringing it was unchewable. The breakfasr granola tasted og slightly rancid oil. Not fresh at all. I will not eat here again.

Stayed in August 2025

No parking option

Stayed in August 2025

Delicious food

Stayed in August 2025

We were celebrating a birthday and looking forward to a nice, leisurely dinner but the menu was still the summer one, not the one on the website, and it was August. A few items were unavailable as the new menu was coming in the next week, we were told. We ordered and after eating our main courses, which was very nice, we were ignored by waiting staff and our empty plates left on the table for at least half an hour while staff dried cutlery and reset tables, despite it being just after 8pm. We were not offered another drink, dessert or coffee and found the same lack of attention at breakfast the next morning. We were dissappointed as we've stayed at Craig's before and were looking forward to another enjoyable dinner. Staff were pleasant but seemed to be untrained in meeting customer expectations. Maybe some hospitality training is required.

The room and bed were comfortable and the location great.

Stayed in August 2025

I'd skip the breakfast and eat elsewhere

Wonderful building, comfy room

Stayed in August 2025

Price vs room. Fairly basic for the price

Location and charm, cleanliness.

Stayed in August 2025

Staff were sometimes hard to track down to order food and bev.

Central to everything, only a couple of minutes walk from the station. Reception staff happily assisted me with my request for an extra blanket on a cold night, but room was toasty warm. Room had a mini fridge which was a nice surprise.

Stayed in August 2025

It has everything, location, bar, bistro, restaurant, pokies and accommodation all in one. I loved the vibe, old style decor and history hotel!

Stayed in August 2025

more power points that are easily accessible

extremely comfortable beds and staff were friendly

Stayed in August 2025

Very friendly staff

Stayed in August 2025

Some of the carpets are worn through presenting a trip hazard. The tread on the staircase is narrow which is a risk for elderly patrons and others with mobility issues. Reception staff could improve their welcoming attitude

This is the grand old lady of Ballarat. It is steeped in history. We booked the Royal Suite and it was incredible. Reasonable bar facilities. Can’t comment on the restaurant as we ate at a local Thai place. Heating was good and the bed was comfortable. Wonderful antique lift.

Stayed in August 2025

Our bed was very high, I’m a little vertically challenged so getting in and out wasn’t hard but wasn’t easy. But apart from that we’ve stayed there before and it’s always lovely.

Central to everything, the rooms are lovely (our bed was a bit high). Breakfast was very well priced. Great that they had parking available as well.

Stayed in August 2025

The parking is not very convenient

Nice old hotel

Stayed in August 2025

Central, comfortable bed, clean, well priced

Stayed in August 2025

The 1980s style tv cabinet in a period style hotel room was a little disappointing. The restaurant was also a little disappointing. We thought that the waitresses were guests by the way they were dressed. The food quality wasn’t of the standard that it appeared in the advertisements. The menu was also different to what was online.

The whole hotel and period room were a fantastic step back in time. The reception staff were very helpful and lovely to deal with. It was a quiet and relaxing place to stay

Stayed in August 2025

The old world charm and friendly helpful staff

Stayed in July 2025

I really didn't like the fact that the pokies room was so close to the bar and restaurant and having to walk through it to reach the car park. It was disturbing to see all the machines and customers glued to the machines, wasting their money. It spoilt the ambience of the hotel. The toast option for breakfast stated there would be a choice of jams etc, but I was given some indiscriminate red jam and no choice.

Stayed in July 2025

Cold and as with old buildings poor access to power points.

Period accommodation in town. Good if you want that experience.

Stayed in July 2025