No housekeeping

Spacious clean room

Stayed in August 2025

Very cosy

Stayed in August 2025

Delay in retrieving luggage from concierge.

Great location, indoor access to restaurants and casino.

Stayed in July 2025

Room was quite cold and AC does not increase the temperature, and blanket is so thin,

Stayed in August 2025

With the resevation through Bookings.com , I still had to stand at the counter , waiting for the Chinese receptionist reading the computer for more than 20 minutes to sort out the booking. The promise of matching the quote $882 by stayforlong , as shown by my Iphone was not kept by Bookings.com. I still had to pay $918 for the same 2 nights He stated that I could have paid less if had had called and booked directly with Crown Metoprol. I learnt something and have lost faith in Bookings.com.

n/a

Stayed in August 2025

Stayed 2 nights. Room was not fleshed after 1st night.

Location

Stayed in July 2025

Very disappointing the bathroom sink clogged up each time we used it. Dirty water sitting in sink without draining, was not enjoyable at all. Also the spa on Level 27 was out of use when we went up as it had to be filled and topped up with chlorine . We had to use the pool instead, which I didnt think was warm enough.

Superb location, amazing comfy beds. Loved the view as well

Stayed in August 2025

The desk is a bit sticky so needed some proper cleaning. My upgrade wasn’t worth paying extra. I paid for a nicer room and for a city view but got a view of graffiti and a roof top for the parking lot I think🤔 . There was no conditioner or body wash in the dispensers in the shower so I had to use shampoo. Room service brought some up after I showered so it was okay.

It was close to food and entertainment. Bed was comfortable. Room service was quick and the room service staff were really nice. Food was really delicious too. Spent hours having fun in the Crown, the restaurants the alcohol and the casino.

Stayed in July 2025

room and bed

Stayed in August 2025

The pool area was a highlight for the kids, but unfortunately during our stay the spa was freezing cold, and we noticed other guests also mentioning it. Hopefully this was just a one-off issue

We had a wonderful stay at Crown Metropol. The room was spotless and beautifully presented, with comfortable beds and a nice view. The location is perfect, close to everything and the customer service was excellent. Highly recommend!

Stayed in June 2025

Suggested improvements: Modern upgrade may be required eg USB plug ins required for charging devices (rather than PowerPoints); complimentary water, maybe a comb in amenities kit. My child also recommended YouTube on tv.

Incredible pool/spa, and views from that level. Great location, good restaurants within precinct, and close to Southbank- safe stay for kids, secure and everything you need is close by.

Stayed in August 2025

The room wasn’t as clean as I expected. The bathroom needed a good scrub, the toilet roll holder was half hanging off. There was a dirty wet face washer hanging over the shower screen when we arrived. An electric toothbrush, plastic bag and a roll of tape under a bed… Buffet breakfast was over priced for what was on offer. Pool was nice but could have been warmer.

The beds were comfortable. The pool was nice and a good size with a nice area around it.

Stayed in August 2025

Water in the main pool was a little cold for my liking

Location Pool facilities Breakfast

Stayed in August 2025

There wasn’t much to dislike, bigger TV in the rooms might be of benefit!

Breakfast was pretty stock standard, sufficient but not special.

Stayed in August 2025

Pool smelt - there is carpet and sun lounges which obviously gets damp and so it has that gross foisty damp rank smell. The toilets in a glass box right next to the shower, I love my partner but I don’t need to be able to see him taking a shit. Bed was uncomfortable, the sheets are so crinkley you’re woken up if someone rolls over. No value for money at all, $820 for 2 nights, parking $50, breakfast I think was something like $55 per person which is just ridiculous unless they’re offering gold leaf covered bacon. Pube in the bathroom which wasn’t ours and mould. Bathroom layout doesn’t offer privacy, there’s no walls around it so if someone gets up to use the bathroom and switches a light on it shines into bedroom area, not great when you have a family room. No PowerPoints next to the bed, there were however 4 in the bathroom - not where I want to charge my phone. Check in is super clunky, having to queue for almost 20 minutes - I get it’s a big chain but I’ve never queued to check in before.

Location was amazing for convenience.

Stayed in August 2025

No USB ports in the room.

Great location, spacious room and very clean.

Stayed in August 2025

Booked it mainly for the roof pool which would have been lovely, except it was school holidays and it was jammed with kids and families. Will recheck time of year before booking next time

The bedroom was beautiful especially the city view

Stayed in July 2025

All was very good.

Perfect location for our city stay. Spacious, clean, comfortable and quiet room.

Stayed in August 2025

Nothing

Comfort, facilities and location

Stayed in August 2025

Price of valet parking for crown rewards members

Clean comfy and close to facilities

Stayed in August 2025

Finding a filthy towel hanging in the shower…… didn’t touch glasses incase they weren’t cleaned either. I’ve stayed there multiple times in past and always been really really happy but not this time First time the bed was not comfortable.

Location

Stayed in August 2025

Nothing

Great location and facilities

Stayed in July 2025

It would be good if the parking for crown members was more detailed we followed directions to Metropol crown but it wasn’t the value parking and I had to be redirected by the lovely car parking staff

Location was great as our family went to the football and some of us stayed at south bank for dinner and some drinks at the casino.

Stayed in July 2025

They do not have smart TVs, but I was able to use my laptop as I was on a business trip

Roomy, clean, and comfortable.

Stayed in July 2025