Reviews of Desert Gardens Hotel 4 stars
Yulara Drive, Yulara, 0872 Ayers Rock, Australia
Loading
Guests also reviewed these properties:
San Martino di Castrozza, Italy
Neustift im Stubaital, Austria
Mukdahan, Thailand
Jackman, United States
Poljanak, Croatia
Ramboda, Sri Lanka
Tel Aviv, Israel
Semarang, Indonesia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewWe truly enjoyed our stay at the Desert Garden Hotel, especially thanks to the professionalism and warm hospitality of the staff—Bill, the bartender from Fiji, Stefano from Italy, and our waitress Valentina from Argentina. They all went above and beyond to make us feel cared for. The meals at both restaurants were excellent, with the only exception being the poke bowl, which didn’t quite meet our expectations. Overall, we had a wonderful stay.
Dear Taimana, Thank you for your wonderful review. We are delighted you enjoyed your stay and that Bill, Stefano, and Valentina made it special. We appreciate your feedback on the poke bowl and will look into it. We look forward to welcoming you back. Ayers Rock Resort Team
Dear Taimana, Thank you for your wonderful review. We are delighted you enjoyed your stay and that Bill, Stefano, and Valentina made it special. We appreciate your feedback on the poke bowl and will look into it. We look forward to welcom… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewexcellent accommodatiuon
Thank you for your fantastic review, Valconcha. We are happy you enjoyed the comfort, hospitality, and friendly staff. We look forward to welcoming you back soon. Best Regards Ayers Rock Resort Team
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe staff were exceptionally helpful, hospitable and knowledgeable
Our room needs a good clean of walls, carpet and shower had mould in it
Dear Vivienne, Thank you for your review and for recognising our team as exceptionally helpful, hospitable, and knowledgeable. We are delighted to hear this made a positive impact on your stay. We have noted your comments regarding the room, and our team will review. Your feedback is greatly appreciated. Kind regards, Ayers Rock Resort Team
Dear Vivienne, Thank you for your review and for recognising our team as exceptionally helpful, hospitable, and knowledgeable. We are delighted to hear this made a positive impact on your stay. We have noted your comments regarding the ro… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe location was very good and the bus service a great idea, especially in the rain.
Air conditioning in the room was broken and although notified and hotel sent people to fix in three occasions it wasn’t fixed and so they gave us a little column oil heater which when left on all stay took the temperature up only a couple of degrees. General Manager took the cost of our buffet and a couple of drinks off the tab but as we paid more per night to stay here than to have a hotel in Sydney overlooking the harbour we were not impressed. Our room was only fully cleaned and changed once…the day before our departure. The rain on two nights saw our field of lights tour cancel but when I asked to join the morning tour at 4am I was told it doesn’t exist - it does! Very unhappy, bucket list has a hole!
Dear Renovator, Thank you for your review. We are sorry to hear that your stay did not meet expectations. While we are pleased you found the location and bus service convenient, we regret the shortcomings you encountered elsewhere. As per the morning tour is provided by one of the other businesses operating in the area. Your feedback has been shared with our operational team so that we can address these issues and improve the experience for future guests. Kind regards, Ayers Rock Resort Team
Dear Renovator, Thank you for your review. We are sorry to hear that your stay did not meet expectations. While we are pleased you found the location and bus service convenient, we regret the shortcomings you encountered elsewhere. As per… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe location was great
The room wasn't very clean.
Dear Michelle, Thank you for your feedback. We are glad you enjoyed the location and found your stay comfortable. We apologise that the room did fully met your expectations and have shared your comments with our team. Kind regards, Ayers Rock Resort Team
Dear Michelle, Thank you for your feedback. We are glad you enjoyed the location and found your stay comfortable. We apologise that the room did fully met your expectations and have shared your comments with our team. Kind regards, Ayers … Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewstaff are very friendly and helpful. Location is great for accessibility to Uluru etc. range of experiences is great. Dining was nice.
Room is a little tired. Room wasn't made up during stay.
Thank you, Steven, and we are pleased you enjoyed the friendly staff, location, and dining options. We apologise that your room did not meet expectations. Your comments have been shared with our team. Kind regards, Ayers Rock Resort Team
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewExcellent location.
Thank you, Justin. Kind regards Ayers Rock Resort Team
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewA good sized room with comfortable bed and good quality linens. Great restaurant with good quality food and a very knowledgeable manager.
Our hand wash was empty when we arrived, we put a note on it but it was never refilled.
Thank you for sharing your feedback, Peter. We are delighted to hear that your stay exceeded expectations and that you enjoyed the comfortable room and quality of our restaurant. We sincerely apologise for the hand wash. Tis not the standard we aim to uphold. Best regards Ayers Rock Resort Team
Thank you for sharing your feedback, Peter. We are delighted to hear that your stay exceeded expectations and that you enjoyed the comfortable room and quality of our restaurant. We sincerely apologise for the hand wash. Tis not the standa… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewGreat location, hotel to expected standard
Service could be better e.g. room cleaning service, responsiveness of hotel staff
Dear Timothy Thank you for sharing your feedback. We are pleased to hear you enjoyed the location and overall standard of the hotel. We note your comments regarding service, including room cleaning and staff responsiveness, and we will review this with our operational team for future training if needed. Best regards Ayers Rock Resort Team
Dear Timothy Thank you for sharing your feedback. We are pleased to hear you enjoyed the location and overall standard of the hotel. We note your comments regarding service, including room cleaning and staff responsiveness, and we will rev… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewVery comfortable and good service.
Very expensive
Dear Xavier, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found your stay comfortable and enjoyed the service. It may be of interest to know that the operational costs of supply chain transport to a remote resort like ours are significantly higher than those of hotels located near major cities, which can affect pricing. We appreciate your understanding. Kind regards, Desert Gardens Hotel Team
Dear Xavier, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found your stay comfortable and enjoyed the service. It may be of interest to know that the operational costs of supply chain tra… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe room was a good size. Attractive.
Location does make you expect a premium cost, but it was expensive.
Thank you for taking the time to share your feedback, Catherine. We are delighted to hear that you enjoyed your room, its size, and the overall comfort during your stay. We strive to provide fair and reasonable pricing for our guests, taking into account the transport and logistics required to deliver goods and services to a remote location like ours. Your comments are greatly appreciated. Kind regards Desert Gardens Hotel Team
Thank you for taking the time to share your feedback, Catherine. We are delighted to hear that you enjoyed your room, its size, and the overall comfort during your stay. We strive to provide fair and reasonable pricing for our guests, tak… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewEverything😄
Can’t thing any of
Thank you for your wonderful review, Yin. We are delighted you enjoyed everything. Kind regards, Ayers Rock Resort Team
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewThe only redeeming feature of my staff here was the two restaurants I found the hotel to be highly overrated overly expensive and my booking very poorly managed
Administration of my booking
Dear Geoffrey, Thank you for sharing your feedback. We regret that we did not meet your expectations during your stay. This is not the standard we aim to uphold. We appreciate your comments and will review them carefully with our team. We hope you might reconsider staying with us in the future. Kind regards, Ayers Rock Resort Team
Dear Geoffrey, Thank you for sharing your feedback. We regret that we did not meet your expectations during your stay. This is not the standard we aim to uphold. We appreciate your comments and will review them carefully with our team. We … Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewThe room was far enough away from the noise, the water was hot and the room was spacious. Laundry facilities. The free activities available - we listened to an informative presentation on Bush Tucker.
Not being able to pay be debit card and having to use credit card. When not enough staff to assist with baggage - the trolleys are not suitable on the uneven paving, and no information given about best access to room to avoid stairs. We were as far from reception as we could be.
Dear Carey, Thank you for taking the time to share your feedback. We are pleased to hear you enjoyed the spacious room, hot water, and free activities such as the Bush Tucker presentation. We have used your feedback as a valuable opportunity for training and continuous improvement. Kind regards Ayers Rock Resort Team
Dear Carey, Thank you for taking the time to share your feedback. We are pleased to hear you enjoyed the spacious room, hot water, and free activities such as the Bush Tucker presentation. We have used your feedback as a valuable opportuni… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewLocation was great. Very close to the town center and to the big rocks.
A bit rundown
Dear Travis, Thank you for sharing your feedback. We’re glad you appreciated our location and staff. We regret that some aspects of your stay felt a bit rundown and appreciate your comment. Best regards, Ayers Rock Resort Team
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewLovely location on the resort.friendly staff
The restaurant and bar is combined so was unable to have just a relaxing drink as the testi was very busy nowhere to relax
Dear Sharon, Thank you for your wonderful feedback. We’re glad you enjoyed the beautiful location and found our staff friendly. We appreciate your comments regarding the restaurant and bar setup and will share this with the team. Kind regards, Ayers Rock Resort Team
Dear Sharon, Thank you for your wonderful feedback. We’re glad you enjoyed the beautiful location and found our staff friendly. We appreciate your comments regarding the restaurant and bar setup and will share this with the team. Kind r… Show more
Reviewed: 1 August 2025 · Stayed in August 2025
Verified reviewLocation
The rooms seemed very basic for the cost
Dear Simon, Thank you for sharing your feedback. We’re glad you appreciated the location, but sorry to hear you felt the value did not meet your expectations. We appreciate your comments. Kind regards, Ayers Rock Resort Team