Reviews of First Light Mooloolaba, an Ascend Collection Hotel 4 stars
27 First Avenue, 4557 Mooloolaba, Australia
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewWas nice and handy to everything.
Was a little disappointed with the view from our apartment - the apartment shown when I booked had a lovely view... Also there was some confusion and I was charged extra for a 3rd person, even though I had booked for 3. This was resolved after they had already taken funds from me!
Hi Trudy, Thank you for sharing your feedback with us. We’re pleased to hear you enjoyed our convenient location, though we’re sorry to learn the view from your apartment didn’t meet your expectations. We always encourage guests to book one of our upper floor or water view apartments if they would like a guaranteed view. We apologize for the confusion with the extra charge and appreciate your patience while our team resolved the matter. We value your comments as they help us improve, and we hope to welcome you back for a more seamless stay next time! Warm regards, First Light Mooloolaba
Hi Trudy, Thank you for sharing your feedback with us. We’re pleased to hear you enjoyed our convenient location, though we’re sorry to learn the view from your apartment didn’t meet your expectations. We always encourage guests to book on… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation within close walking distance to everything. Our room was very basic but clean.
We booked a room with an ocean view but did not get that. We were at the back of the accommodation that looked at other buildings so were very disappointed. If ever staying there would make sure you have the room you requested.
Hi Sherril, Thank you for your review. We're so glad to hear you enjoyed our central location and found your room clean and comfortable. We’re sorry to hear you were disappointed with the view from your room. While the room allocated matched the booking, we understand how important a specific view can be and are sorry to hear that it didn’t meet your expectations. Our friendly reception staff are happy to clarify any room details and assist with any preferences when possible. We appreciate your feedback and hope to have the chance to welcome you back in the future! Warm regards, First Light Mooloolaba
Hi Sherril, Thank you for your review. We're so glad to hear you enjoyed our central location and found your room clean and comfortable. We’re sorry to hear you were disappointed with the view from your room. While the room allocated … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewClean and comfortable
The wooden bed too big for the room it was in. Sharp wooden corners hit ankles and shins multiple times.
Hi Brett, We are so glad you enjoyed your stay with us. Thank you for letting us know about the bed, we will look into this. Kind Regards, First Light Mooloolaba
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation
Hi Ramiro, Thank you for taking the time to leave your feedback. We're so glad to hear that you enjoyed the central location of the property. We always appreciate specific comments regarding cleanliness and the facilities to help us improve our guest experience. We hope to welcome you again soon! Pacific Beach Resort
Hi Ramiro, Thank you for taking the time to leave your feedback. We're so glad to hear that you enjoyed the central location of the property. We always appreciate specific comments regarding cleanliness and the facilities to help us im… Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewLocation was excellent in relation to the event we were attending. The after hours checkin worked well.
We have a 4WD and the carparks were a bit squishy. Ok for a short stay, but wouldn't have been ok for a longer time.
Hi Darren, We're so glad to hear that you enjoyed the property's central location and found our after hours check in process easy. Our car parks fit more standard sized vehicles, but we're happy that it was suitable for your stay. We hope to welcome you again in the future! Kind regards, First Light Mooloolaba
Hi Darren, We're so glad to hear that you enjoyed the property's central location and found our after hours check in process easy. Our car parks fit more standard sized vehicles, but we're happy that it was suitable for your st… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewGreat location for a family holiday.
Not much of a view from our room.
Hi there, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you enjoyed the property's central location. We're sorry to hear that the view did not meet your expectations. Consider booking one of our water view or upper floor units for your next stay! Kind regards, First Light Mooloolaba
Hi there, Thank you so much for taking the time to leave us a review. We're so pleased to hear that you enjoyed the property's central location. We're sorry to hear that the view did not meet your expectations. Consider booking… Show more
Reviewed: 7 August 2025 · Stayed in June 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewBeautiful hinterland view from the wall to wall bedroom window. Easy location to cafes, beach
Bathroom design was horrible. You could not sit on the toilet bowl without hitting your head into the towel rack.
Hi Paula, We are glad you enjoyed the location of our apartments. We are sorry that the bathroom design was not up to your standards and will have a look into fixing that. Kind Regards, First Light Mooloolaba
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewGood location
We were on the 2 nd floor but had no view as expected after looking at the photos Also one of the toilets hadn’t been cleaned which must have been overlooked as the rest of the bathrooms and unit were clean
Hi Yvonne, Thank you for your review. We're so glad to hear that you enjoyed the location, but we're sorry to hear the view didn't meet your expectations. We encourage guests to book one of our upper floor or waterview apartments if they would like to guarantee a view. We apologize that one of the toilets was missed during cleaning. This isn’t up to our usual standards and your feedback will certainly be passed on. We hope to welcome you back for a better experience! First Light Mooloolaba
Hi Yvonne, Thank you for your review. We're so glad to hear that you enjoyed the location, but we're sorry to hear the view didn't meet your expectations. We encourage guests to book one of our upper floor or waterview apartmen… Show more
Reviewed: 5 August 2025 · Stayed in May 2025
Verified reviewView is from top floor, rooms are on lower floor
Hi Ruslan, Thank you very much for taking the time to leave us a review. We're sorry to hear the view from the room didn’t meet your expectations. We always encourage guests to book one of our upper floor or waterview units if they would like to guarantee a view. We hope to welcome you back again in the future. Kind regards, First Light Mooloolaba
Hi Ruslan, Thank you very much for taking the time to leave us a review. We're sorry to hear the view from the room didn’t meet your expectations. We always encourage guests to book one of our upper floor or waterview units if they wou… Show more
Reviewed: 1 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewNice location
An average room . Bathroom was locked , usable with an extra fee , leaving a tiny ensuite. No view . My advice if you don’t want a view , rent somewhere 5 mins walk to the beach . You’ll get a better room at a third of the price .
Hi Barry, Thank you for taking the time to leave us a review! We're so glad to hear that you enjoyed the central location of the property. Since all of our 2 bedroom units can be booked as a 1 bedroom unit, we do block off the second bedroom and bathroom for those types of stays, but they can be opened up for a fee should you feel that you need a bit more room. We hope to welcome you back in the future and please enquire about our upper floor or water view apartments if you would like to guarantee a view for your stay! Kind regards, First Light Mooloolaba
Hi Barry, Thank you for taking the time to leave us a review! We're so glad to hear that you enjoyed the central location of the property. Since all of our 2 bedroom units can be booked as a 1 bedroom unit, we do block off the second b… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewGreat location close to the beach and restaurants. Partial view of the beach was nice. Very clean and spacious.
Paying a $300.00 hold for one night is a bit much and it seems to take a while to come off hold. I'm still waiting 5 days later.
Hi Tania, Thank you for your feedback! We're so pleased you enjoyed the location, views, and cleanliness of your apartment. Regarding the $300 hold, we understand it can be inconvenient, however it is a standard pre-authorisation that we collect for potential damages and its release may take longer to reflect in your account depending on your banking provider. We appreciate your patience and hope to welcome you back again soon. Kind regards, First Light Mooloolaba
Hi Tania, Thank you for your feedback! We're so pleased you enjoyed the location, views, and cleanliness of your apartment. Regarding the $300 hold, we understand it can be inconvenient, however it is a standard pre-authorisation that … Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe location.
Noise
Hi Mickle, Thank you for your feedback. We're glad you enjoyed our property's central location, but we're sorry to hear that noise impacted your stay. We hope to have the oppurtunity to welcome you back again in the future! Kind regards, First Light Mooloolaba
Hi Mickle, Thank you for your feedback. We're glad you enjoyed our property's central location, but we're sorry to hear that noise impacted your stay. We hope to have the oppurtunity to welcome you back again in the future! Ki… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewHandy location, fairly spacious, staff were friendly
Dryer didn’t work which was frustrating as we had washing to dry before our flight.
Hi Bonnie, Thank you for your feedback. We are sorry that the dryer didn't work for your stay and we will look into that issue. Kind Regards, First Light Mooloolaba
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe Hotel is within close proximity to Mooloolaba beach, shops and restaurants. Front rooms on the upper levels have a good view of the ocean
Hi Angelo, Thank you so much for taking the time to leave your feedback on your stay. We're so pleased to hear that you enjoyed the property's central location and the view from our upper floor apartments. We hope to welcome you back again in the future! First Light Mooloolaba
Hi Angelo, Thank you so much for taking the time to leave your feedback on your stay. We're so pleased to hear that you enjoyed the property's central location and the view from our upper floor apartments. We hope to welcome you ba… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe location was very handy and the view was stunning
The extra charge to have 2 single beds made into 1 bed. I’ve never been charged for this before
Hi Paula, Thank you for your feedback. We are glad you enjoyed your stay with us. Warm Regards, First Light Mooloolaba
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewlocation
dishwasher didn't work, no towel rail, 1 roll of toilet paper and no bin liners
Hi there, Thank you for taking the time to leave your feedback, we truly appreciate it. We're so glad to hear you enjoyed the property's central location, but we are sorry to hear that the room did not meet your expectations. Our reception team is always happy to replenish items like toilet paper and bin liners should you need an extra one during your stay. We hope to have the oppurtunity to welcome you back again in the future! First Light Mooloolaba
Hi there, Thank you for taking the time to leave your feedback, we truly appreciate it. We're so glad to hear you enjoyed the property's central location, but we are sorry to hear that the room did not meet your expectations. Our r… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified review