Kitchen facilities were good and everything was clean

Stayed in August 2023

The hostel said it was open at 8am however we were stuck outside waiting until around 10am and then a member of staff was very strange and unapologetic and started emotionally unloading on us. The kitchen was not very clean. Rooms could do with an update as well as the bathrooms

Good location and nice rooftop area, way more than enough toilets and showers. Relatively sociable

Stayed in May 2023

Needs some renovation, some rooms have no windows, people in common area had a party so it didn’t feel too safe the night I stayed there.

Good location, nice staff

Stayed in April 2023

Arrived at 5 am - no night staff - had to wait outside door . Stated opens at 8 am - nearly 10 0 clock before anyone arrived to allow luggage retained.

Good value

Stayed in May 2023

Wifi was only available in the kitchen and lounge area and sometimes didn't work for a few minutes here and there. Kitchen felt dirty and was a little difficult to use. Room walls squeaked when you opened the door to the room, so had to be extra careful to be quiet in the mornings.

Super comfy bed and they gave me a towel too! Room was cosy with lots of outlets and a fridge in the room itself which was super helpful. Nice balcony area to hang out in too (though it was technically a smoking area, so it smelled like cigarettes depending where you sat). Friendly person at the front desk and super easy check-in and check-out.

Stayed in May 2023

N/A

Receptionist was very kind. Had a two bed dorm and it was a nice bed.

Stayed in March 2023

everything was a bit old fashioned and used, no windows in rooms or common areas

got provided with a towel and the lady from the reception was very nice, she let me shower and hang around in the common area until my bus drove off, I also enjoyed a good chat with her :)

Stayed in March 2023

Pool table was broken and only two stove tops working

Most people were very nice

Stayed in December 2022

My friend and I stayed here for one night and it was really nice. You get a nice single bed which was very conformable, and a nice change from a bunk bed. The rooms are massive and the bathrooms were clean.

Stayed in October 2022

bit run down stuffy room

staff and location

Stayed in October 2022

ladies showers was clean not really the same for mans ben was confortable good location

Stayed in October 2022

The aircon was noisey

The reception lady was helpful and nice. The room, amenities and location was perfect for what I needed.

Stayed in October 2022

Air con noisey with clicking every 10-15mins and woke us up. Had to turn it off. Stayed in Room 4 which is an internal room with no windows to open.

Was as expected for the money paid. Was only a quick cheap overnighter before an early morning flight. Ok for a bed and shower.

Stayed in October 2022

Not much happy with our time in Mackay.

Great location, next to the marina where you can walk to the plaza. 15 min walk with amazing views. All types of foods available in the area at reasonable prices. Not a lot of night clubs many had closed due to COVID-19 although my colleague and I found what we were looking for. Pub, karaoke, disco and live band music. Rock on!

Stayed in September 2022

A little old, missing lightning in the room.

Cheryl, the receptionist and manager deserves 12/10. She takes the times to chat with the customers as if we're very welcome. 1 room: 3 beds, 3 desks, 4 chairs, enough outlets and a small fridge. Great ambiance to meet people. Great location and pretty secure. We receive a towel, utensils, plates ... at check-jn.

Stayed in December 2023

The room we were assigned smelled so badly and musty. The air con leaked a black liquid down the walls and a hole in the ceiling was covered with tape. Wasn’t a very safe feeling and ended up leaving

The lady at the desk was super nice

Stayed in November 2023

The person took forever to come to the reception desk. I had to ring the bell multiple times. The lock was awkward - initially my key would not open it and I had to get another key. I had no idea that there were no towels in the room, so showering was awkward.

The location was good. There was a very nice mural painted on the upper half of the wall behind my bed.

Stayed in November 2023

Good people, and good attention

Stayed in October 2023

access stairway felt dirty and smelly

close to river and bus and shops

Stayed in August 2023

very central to all locations and good access to the building . best weather in July we have had

Stayed in July 2023

location, price and staff

Stayed in May 2023

There was no window in the room, so no chance to get air in and it wasn’t clean.

Stayed in April 2023

DURTY . MOO IN WALL. EXTREMADAMENTE SUCIO . SCARY 😨.

Anything

Stayed in April 2023

Where do I start…? I arrived late at night, doors were closed - absolutely no sign of life! NO number on the door and there was no information on when the doors closed on the booking site I booked through. The room had a musty smell to it, I dread to look in the bathroom!

There was nothing I liked.

Stayed in April 2023

Been to 40-50 hostels the last 8 years. This is the worst I've stayed in, would rather sleep under the bridge next time. Stayed here twice never again 🤮, Black mould in Air-conditioning (health hazard), rooms smell extremely bad like dead animal, bed sheets stained, paint and render is falling of the walls, good luck to sleep in case it rains noise, staff seems quite friendly but bring heaaaps of time she does rather chat to her friends on the phone/private instead of serving costumers and seems to not care about it (happened twice to me), bathroom old and small, kitchen stoves are from 1720, building needs renovations urgently !!!

Nothing

Stayed in April 2023