Reviews of Getaway On Grafton 4 stars
157 - 159 Grafton Street, 4870 Cairns, Australia

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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewLocation. Secure parking.kitchen
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewDid not have breakfast. Big spacious apartment with 3 toilets
Stairs. One of the group has bad hips so was a shock to have 2 flights if stairs and the massive internal stairs. Sqeaky doors. Also quite noisy at night. A man was coughing in next unit.kept me up all night. Also indigenous sleeping on bench in foyer and was there all night drunk and foul language
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLarge spacious apartment with two bathrooms,nice pool and helpful staff.
Stairs were a bit tiring.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewVery friendly and helpful staff. The place was beautiful, spacious and very comfortable.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewAwesome amount of space in 2 bed apartment. Location allowed for a pleasant stroll back from the esplanade after dinner. Air conditioning (especially in lounge) was really good. Pool area was pleasant. Furnishing was probably what you expect at this price level. Well equipped kitchen.
This property matched or exceeded our expectations, so nothing to complain about.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewGood location and secure parking. Great staff with great advise.
Nothing
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewGood location. In the middle between shopping centres and boardwalk restaurants.
Bathroom a little worn.
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe unit smelt like it had been scrubbed in chlorine
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewWe had a fantastic view of the pool area & loved sitting on the veranda eating breakfast & having afternoon drinks etc. The reception staff were very helpful & nothing was a problem. A big thank you there.
We thought the apartment should have been cleaned at the same time the linen was changed. The linen is getting a bit old looking.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewWhen I arrived there was a long hair on each body towel and dust in a variety of corners in the apartment.
The pool was okay but the hot tub was warm if that. No elevator/lift and we were given the top floor for my 72 year old mother to climb steps with her walking cane.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe location was good. It was a 15 minute walk into town if you kept a good pace. The unit was large with all the necessary kitchen appliances to cook simple meals. We were given early checkin which was probably the highlight of the stay.
We ordered a rollaway bed ahead of time for one of the kids. It was delivered, but never set up. When we went to put the kids to bed at night we realised that they had a chain a padlock on the bed so we couldn’t use it. This caused some stress while trying to get a hold of management who were not answering their phone. Eventually someone came out and unlocked it, but it was disappointing that it happened in the first place. Yes, there is mold in the bathrooms, but it’s an old unit so we just looked past this. There are other things too, but not worth mentioning. The biggest letdown was that my daughter forgot her expensive noise cancelling headphones when we left. We know for a fact they were in the unit. The manager claimed nothing was there so they were definitely taken by one their staff. It is on us that my daughter forgot them, but it’s really sad that their staff steal from their customers.
Hi Jenna, Thank you for taking the time to leave a review. I am glad we were able to provide you with an early check in and you found the apartment convenient to cook meals. Yes, our cleaner forgot to unlock the extra bed for you and when you arrived after hours our manager sent someone to unlock it for you as soon as he could - Unfortunately mistakes happen. As I mentioned in my email to you the cleaners did not find headphones left in the apartment and there was already another guest that checked in when you contacted us but I went to the occupied apartment the following day and looked under the beds etc. as sometimes things get missed but still nothing was found. We are a small family business and our staff have been with working with us for a long time, we trust them and they wouldn't have jobs if they stole from guests. All the best, Emily - Reservations Manager.
Hi Jenna, Thank you for taking the time to leave a review. I am glad we were able to provide you with an early check in and you found the apartment convenient to cook meals. Yes, our cleaner forgot to unlock the extra bed for you and whe… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewVery good location and comfortable apartment.
Kitchen wares like frying pans are old
Hi York, thank you for your kind review. I am glad you enjoyed your stay with us in our comfortable self contained apartments! Thank you for letting us know about some of the kitchenware in your apartment, we are constantly replacing items on rotation and encourage guests to please let us know if anything needs replacing as we can do it right away for you. Kind regards, Emily - Reservations Manager
Hi York, thank you for your kind review. I am glad you enjoyed your stay with us in our comfortable self contained apartments! Thank you for letting us know about some of the kitchenware in your apartment, we are constantly replacing items … Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewSecure setting
Could have been cleaner
Hi Judith, Thank you for taking the time to leave a review, I am glad that you enjoyed your stay in our secure and spacious self contained apartments. I have passed your feedback to our cleaners, if there are any issues during your stay please let us know as we can rectify any issues or oversights right away for you. We hope to welcome you back again in the future!
Hi Judith, Thank you for taking the time to leave a review, I am glad that you enjoyed your stay in our secure and spacious self contained apartments. I have passed your feedback to our cleaners, if there are any issues during your stay p… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewExcellent location, ammenities well stocked, convenience was outstanding.
Hi Jayson, thank you for the wonderful feedback! We hope to see you back again soon.