- No elevator, walking up & down three flights of stairs with heavy luggage was not pleasant. - The “hot air” from the couch filled the whole apartment space for the first couple of hours. It was an unpleasant heavy smell. A leather or well wrapped couch would’ve been better. - The shower door was ridiculously small. I & my group fitted fine but I fear for other people who book under you guys. The motel should warn people who are a bit wide that they won’t be able to shower there. I’ve had a fair share in staying at motels & this was the first motel that presented a “size” problem.

The modernness of the apartments. Has everything needed for a decent stay.

Stayed in April 2024

The hot plates were rusty, the gate wouldn’t open one night and I had just bought my husband back from dialysis. We couldn’t use our deck as scaffolding appears one day and then we were in a construction site. Ben went out of his way to help us. I won’t stay there again

The location

Stayed in May 2024

Somethings where old and and had problems whith gates and electrical problems

Close to everything and price

Stayed in April 2024

I was surpised that there was no sink to wash the dishes I had used. and hadn't expected the walk up a couple of flights of stairs with luggage. greeting staff was pretty good and informative as well as helpful when I left,

Stayed in April 2024

Our room key also opened the main door to reception after hours which meant all the keys opened that door so they were all the same so any room key would open any room? So didn't feel secure, it was a long walk in the heat to the centre although there was lots of buses around.

The apartment was adequate and equipped with everything we needed the pool area was small but very relaxed with a fridge to store drinks etc. And comfy chairs ashtrays so you could smoke the guy on reception was nice and helped us with our luggage .

Stayed in April 2024

Very noisy at night. We didn't realize that we had to have our rooms on the top floor with no lift. All over 80 and bad knees.

Stayed in April 2024

Bath dangerous to get out of. Fridge door scraped on floor. Damage to wall that looked untidy

Sheets and towels super soft. Manager Waa very helpful re dropping off luggage early

Stayed in March 2024

Nothing really we didn’t like.

Was quite all the time and we always know from previous stays that it was close to all amenities. Close to city.

Stayed in January 2024

Climbing the stairs to 3rd floors.

Nice small pool.

Stayed in January 2024

Everything

Location

Stayed in January 2024

Rooms in need of update although this is a budget hotel and it is reflected in review .

Location great

Stayed in October 2023

The apartment has a number of reasonably major maintenance issues, did not present at indicated on Booking.com and certainly was not worth the money we paid for it. These issues included: - The a/c in the main living area was missing its directional flow fins and covers exposing a black interior. - The apartment had a musty smell to it. - The bath tub had a large split in the bottom of it running legthways. It was covered with tape which appeared to be in place so when you stand in it you don't fall through and to avoid water pouring through the split into the ceiling of the apartment below. When you stand in the bath to have a shower you could not avoid standing on the taped area which was unstable and spongey underfoot and felt like it would give way. This was just the worst of several cracks forming in the base of the bath tub. - The light switch in the bathroom was missing its safety plate, exposing electrical wires. - The toilet has recently had the incorrect lid/seat assembly fitted. This combo does not fit properly or safely onto the comode/cistern type in the bathroom. This causes the lid to fall as it can not open fully, often beating you to the toilet seat. This is extremely uncomfortable as it pushes into your back while sitting on the toilet and you have to try to reach around it to access the toilet paper. When attempting to stand the lid scapes into your back. It is clear that there is not a professional maintenance routine on this property and I would advise that it is not relet until all the maintenance issues are addressed properly. It certainly is not worthy of a Booking.com recommendation.

Not applicable

Stayed in October 2023

Got moved to another room after the first night. Rooms have no noise insulation so you can hear the woman in the adjoining room talking on her phone all hours of the night, as if she were in your room and you can hear them going to the toilet. Beds are worn and sunken, quite uncomfortable.

Location

Stayed in September 2023

It was value for money in all aspects.

This accommodation is well positional and priced. The Management are very helpful and it is near the bus stop and a few good eating places, including a Hotel.

Stayed in September 2023

I stayed 5 nights we’d-mon by Friday my 2 paper this towels were soaking wet when I questioned the man behind the counter he told me I’d they were on the floor they would of been replaced - they were on the floor he begrudgingly gave me a new towel the others I washed with detergent I paid for I had to take my rubbish down to the bins by myself I opened tux wardrobe and the door fell off the onto my head and left a lump when I told the man behind the desk he said ‘oh’ no concern for my well being at all I would rather sleep in a tent In a park than give you people my money again PATHETIC

Not a great deal

Stayed in September 2023

The appartments are very spacious, even a washing machine. Could do with updated furniture but it was ok Few flights of stairs… no close parking so hard if you have bags. Staff were pleasant. I would stay again if I had to.

Stayed in September 2023

I didnt like that i was told my the manager, my credit/debit card is held on file for 5 years...wtf really?? Even has access to my Ccv number on the back so ive ordered a new card...why, i simply dont trust anyone with my card details

Stayed in August 2023

When I ring bell at reception, no answer. Wifi very awkward with daily code to put in.

Stayed in June 2023

no towels for six days, no cleaning after 3days, no bed sheets or pillows cases change, the iron was leaking the ironing board was shaking, not very good maintenance very old, no tv in room will not stay in this place again

nothing much only location

Stayed in June 2023

Noisy neighbours

Pool area was quite nice Apartment was spacious but basic.

Stayed in June 2023

This is not a 4 star hotel and does not reflect the pictures on the website. The hotel is run down and has a funny odour to it. We stayed for 6 nights and did not have one room service - had to empty bins ourselves, ask for clean towels, ask for coffee refills etc. The location is a little out of town but handy for anyone needing to visit the hospital. The staff were ok but definitely could have been more helpful. The place needs a refurb as we had tape holding the bath together, rusty old wall hangings in the bathroom, bedding was old and the furnisher is tired and worn looking.

No meals available

Stayed in June 2023

The room had a strong stench about it , We were unable to contact anyone to get moved as the office was shut . It smelt like Wet Mould .

nothing

Stayed in May 2023

I arrived at the property at ~6:10 pm on a Monday. There is a fence and no way to enter the property unless you know the combination for a padlock. Nobody at reception either so I tried to shout to get someone to open but nothing. I had to wait for 20 mins until a lady entered with her car to get inside the property. At the door of the closed reception office there was a paper sign providing three phone numbers. The 1-800 number provided is out of service. The local number provided is for the office (which was empty so didn't help). The mobile number provided was not answered. After more frustrating time trying to figure out what to do a resident passed by and told me that there was a box where I would probably find my keys. He was right. I got the key and a 1-day password for the WiFi in an envelope. No one had told me about the procedure or sent me an email to let me know that the reception would be closed. The next day I mentioned the situation to the person in reception and he just told me that I should had called them. The fact that none of the phones were usable did not matter to him. I also had to pick my daily WiFi password every morning and sometimes there would be nobody in the office and the manager would not pick up his mobile phone (wait 20 mins....). The hotel has free undercover parking and the instructions say that you will be provided a remote to open the gates but it is not true. When I asked for a remote in reception they told me that there was none. The hotel is really far away from the city center although there are some restaurants around. Overall, not a nice place with not a nice management. You will be better off paying little more and staying in a real hotel in the city center.

The room was big and the internet was fast. That is pretty much all I liked.

Stayed in April 2023

😎

😎

Stayed in September 2022

the fact we travelled nearly 200km to find that there is no accommodation there but is still listed and asking for reviews. Shame on Booking.com for keeping them on their list. The Grosvenor hasn't rented operated in over 12 months!

nothing as they DON'T operate anymore

Stayed in June 2025