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  5. Reviews of Hibiscus Resort & Spa - Official Onsite Reception & Check In

Reviews of Hibiscus Resort & Spa - Official Onsite Reception & Check In This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

18-22 Owen Street, 4877 Port Douglas, Australia

#110 of 243 hotels in Port Douglas

Guests' Choice

Review Score

Based on 197 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    9.5

  • Facilities

    8.2

  • Staff

    9.2

  • Value for money

    8.3

  • Free Wifi

    9.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 29, 2025

    7.0
    Nice place to stay!
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 14 nights
    • Submitted from a mobile device

    Property is in an excellent location and was easily found. The unit we had had been recently ungraded and was nice and comfortable to stay in over a longer period. We particularly liked the walk in shower. The staff were very pleasant and helpful when it came to booking transfers and answering our enquires.

    Stayed in August 2025

  • Reviewed: August 27, 2025

    9.0
    We will return more often.
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 9 nights
    • Submitted from a mobile device

    The second pool was undergoing deck repairs and, as they were done quickly, the pool was reopened before we left.

    Location is fabulous. Easy 10 minute walk to the beach, restaurants/pubs, shops and supermarket. It has two pools surrounded by a tropical garden. Sun lounges for sunbaking and covered rotundas with lounge suites for sun shy people to sit in the shade. Every apartment has a balcony area with outdoor furniture. There are laundry facilities (washers and dryers). Under building car parking. It was very quiet at night. The staff emailed me about sight seeing opportunities, dining guides, as well as offering to book airport transfers. We have returned to Hibiscus Gardens many times.

    Stayed in August 2025

  • Reviewed: August 21, 2025

    9.0
    nice and special experience
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    one of the rooms does not have window screen to keep away mosquetoes

    reception very good, nice balcony

    Stayed in August 2025

  • Reviewed: August 19, 2025

    8.0
    Hibiscus Gardens Port Douglas.
    • Leisure trip
    • Travelers with friends
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    Main bedroom didn't have fly screens so couldn't open shutters because of insects.Also back pool boardwalk was being replaced so part of area couldn't be used.

    Roomy apartment,proximity to beach and Macrossan St.Liked the ambience.

    Stayed in August 2025

  • Reviewed: August 18, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 8 nights
    • Submitted from a mobile device

    Maintenance works were happening when we were there which were noisy and meant one pool was out of action. But the staff communicated that they were happening and did their best to make things as smooth as possible.

    The staff were fantastic and accommodating. The location was great. The rooms were very charming.

    Stayed in August 2025

  • Reviewed: August 17, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Studio
    • Stayed 7 nights
    • Submitted from a mobile device

    Would have liked a small table for meals.

    Close to the beach and easy walk to the shops and Marina.

    Stayed in August 2025

  • Reviewed: August 10, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    I could hear people in the room above going to the toilet. Being a corner room and facing the road was very noisy. For the first two nights we had very little sleep

    The location was great, the reception staff were helpful. By night the property was beautifully lit up.

    Stayed in August 2025

  • Reviewed: August 7, 2025

    7.0
    Good location and comfortable stay
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 4 nights

    Would be great if they replaced the double bed with a queen or king bed. Kitchen could do with an upgrade as well and was lacking some basic utensils (e.g. - bread board, decent large cutting knife, non-stick fry pan and tongs) and had no coffee pod machine.

    Good location within walking distance of Macrossan Street (main street with shops/cafes/restaurants/pubs) and Four Mile Beach. Nice pool and barbeque area. Staff were very friendly and helpful.

    Stayed in July 2025

  • Reviewed: August 5, 2025

    9.0
    Excellent location and gardens
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 10 nights

    The bathroom. It needed an update, shower poor, needing a big step over the bath. Spa looked a little dirty

    Location and pools and garden

    Stayed in July 2025

  • Reviewed: July 7, 2025

    9.0
    Great location, everything we needed
    • Leisure trip
    • Couple
    • Studio
    • Stayed 5 nights
    • Submitted from a mobile device

    Design fault with shower that water goes all over the floor. Would have been nice for the spa to have been hot for the cooler months.

    Great location, very central, walking distance to everything. Room well stocked with everything we needed.

    Stayed in July 2025

  • Reviewed: July 3, 2025

    8.0
    Bali style 2 bedroom small apartment
    • Leisure trip
    • Travelers with friends
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    It was a bit small as a 2 bedroom, expected a bit bigger. Having window shutters bought in a bit of noise .

    Very clean apartment. The kitchen was compact, but all we needed. Loved the outdoor balcony so we could eat outside. Great having 2 bathrooms. Very comfortable beds.

    Stayed in July 2025

  • Reviewed: June 4, 2025

    8.0
    Great stay, just check if remodelling still ongoing
    • Leisure trip
    • Travelers with friends
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Would have appreciated a heads up about the construction site next to the rooms and pool. Wasn't a great view or comfortable walk to the other side of the building.

    Great stay. Perfect location, lovely and helpful staff, clean rooms. As it was a weekday and lowish season we were able to check-in earlier than expected which was highly appreciated.

    Stayed in May 2025

  • Reviewed: May 10, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 5 nights

    We found the sofa a little uncomfortable.

    Great location, walking distance to restaurants, supermarket, and marina. Very quiet and peaceful.

    Stayed in May 2025

  • Reviewed: May 8, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio
    • Stayed 7 nights
    • Submitted from a mobile device

    Apartment next to us was being renovated. Main pool closed and then second pool closed last couple of days .

    Great location ! Looks good!

    Stayed in May 2025

  • Reviewed: January 4, 2025

    8.0
    Balinese style gem close to town
    • Leisure trip
    • Family with young children
    • Two-Bedroom Family Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Could do with some basics such as some oil for the BBQ, conditioner and hair-dryer in the bathrooms and a tissue box. . Some inconsiderate guests bring speakers to the pool. This could be better communicated that it is not OK.

    Great Balinese vibe. Nice pools. Beds were comfy. Appreciated the chromecast on the TV. Walking distance to everything

    Stayed in January 2025

  • Reviewed: December 30, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    Spacious. Close to Main Street and wharf areas. Didn’t need a car could walk everywhere.

    Stayed in December 2024

  • Reviewed: December 28, 2024

    7.0
    Great location, pools, a bit pricy.
    • Leisure trip
    • Couple
    • Studio
    • Stayed 6 nights
    • Submitted from a mobile device

    It was little pricy and it dropped after our booking.

    Pools, close to the Main Street.

    Stayed in December 2024

  • Reviewed: November 27, 2024

    9.0
    Would definately go back!
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    Beautiful surroundings and great location

    Stayed in November 2024

  • Reviewed: November 12, 2024

    9.0
    Perfect for a quick trip
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    It wasn’t a problem for us but it wasn’t clear that there were only steps to access the upstairs rooms from the overview. Some hooks to hang towels off the floor in the bathroom would be nice

    Friendly staff, rooms were clean. Great location to walk to marina, main town and 4 mile beach

    Stayed in November 2024

  • Reviewed: November 2, 2024

    9.0
    Excellent location and very clean.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights

    I felt it was a little rude having to purchase more toilet paper once you had used your quota for your stay. You were able to hear a lot of noise from the street at night.

    Excellent location and very clean. The pool was wonderful (there was two, but we only swam in the 'back" one. The rooms were clean and spacious.

    Stayed in October 2024

  • Reviewed: October 21, 2024

    8.0
    Relaxing and enjoyable
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 8 nights
    • Submitted from a mobile device

    More kitchen utensils & cookware.

    Fabulous helpful staff & location was great.

    Stayed in October 2024

  • Reviewed: October 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Two-Bedroom Apartment
    • Stayed 6 nights
    • Submitted from a mobile device

    Staff were very attentive and friendly. Location is great

    Stayed in October 2024

  • Reviewed: October 10, 2024

    7.0
    Good price, but unfortunate where our unit was situated above the bbq and behind shade sail.
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    Bbq directly under our balcony so yucky cooking smells all the time. Pool view- but we had to try and look under a shade sail to see the pool- misleading. Couch was rather uncomfortable to sit on

    Close easy walking to restaurants. Central location. Two pools. Great bed.

    Stayed in October 2024

  • Reviewed: October 9, 2024

    9.0
    Great location, tranquil setting
    • Leisure trip
    • Travelers with friends
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Top flight rooms aren't easy to carry heavy cases to the top. Only 2 coffee pods for 3 nights between 3 adults felt a little stingy - maybe because it was a public holiday weekend the cleaners didn't refresh or pop in to tidy over the place

    Perfect location within walking distance between all of the local spots and beach. Easy free parking, lovely pool areas. Tranquil setting. Clean and comfortable

    Stayed in October 2024

Showing 1 - 25

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