Reviews of ibis Melbourne Central 3.5 stars
399 Little Lonsdale Street, 3000 Melbourne, Australia
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewEasy to check in self serve style! Location was fantastic and room was perfect for 2 people!
Nothing - it was perfect for my daughter and I!
Reviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewPretty boy very nice
Na
Dear Guest, Thank you so much for the perfect rating! We're thrilled you had a great stay and hope to welcome you back again soon. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewCentral location, it’s within minutes walk from major malls and attractions.
I would suggest that the hotel consider changing the bedsheets more frequently. I noticed a small stain on one corner that seemed to remain for a few days, and unfortunately I developed some skin irritation during my stay, which may have been related.
Dear Christina, Thank you for your feedback. We're glad you appreciated our central location. We’re very sorry to hear about the issue with the bedsheets and your skin irritation. This is not the standard we strive for, and we will address it with our housekeeping team immediately. We appreciate you bringing it to our attention and hope to welcome you back for a more comfortable experience. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central
Dear Christina, Thank you for your feedback. We're glad you appreciated our central location. We’re very sorry to hear about the issue with the bedsheets and your skin irritation. This is not the standard we strive for, and we will ad… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGreat location. reasonable price
The room it’s rather small and cramped. Water temperature in the shower would randomly go up and down, pretty annoying.
Dear Benjamin, Thank you for your feedback and for highlighting our great location and value. We’re sorry to hear the room felt small and that you experienced issues with the shower temperature. We’ll pass this on to our maintenance team to address. We appreciate your comments and hope to provide a better experience on your next visit. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central
Dear Benjamin, Thank you for your feedback and for highlighting our great location and value. We’re sorry to hear the room felt small and that you experienced issues with the shower temperature. We’ll pass this on to our maintenance team … Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewPlease provide at least one chair and one desk
Dear Yuanzhou, Thank you for your feedback, At ibis, our rooms are designed in a compact style to maximize comfort and convenience in the heart of the city. While some of our room types include a table and chair or a sofa, others are more minimalist to suit different needs. If a desk and chair are important for your stay, please feel free to let us know in advance, and we’ll be happy to recommend the best room option for you. We hope to welcome you again soon! Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central
Dear Yuanzhou, Thank you for your feedback, At ibis, our rooms are designed in a compact style to maximize comfort and convenience in the heart of the city. While some of our room types include a table and chair or a sofa, others are mor… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewroom was comfortable. location was great. breakfasts worth the extra money
frosted glass open topped door to the toilet was disconcerting - wouldn't recommend for friends travelling together - ok for couple
Dear Robert, Thank you for your feedback! We’re glad you found the room comfortable, enjoyed the location, and thought breakfast was worth it. We appreciate your honest comment about the bathroom design and understand how it may not suit all guests. Your insights help us improve, and we hope to welcome you again soon! Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central
Dear Robert, Thank you for your feedback! We’re glad you found the room comfortable, enjoyed the location, and thought breakfast was worth it. We appreciate your honest comment about the bathroom design and understand how it may not suit a… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewClean and new
The bedding wasn't done properly
Dear Yuka, Thank you for your feedback. We're glad you found the room clean and new, but we're sorry to hear the bedding wasn't done properly. We'll share this with our housekeeping team to ensure better attention to detail. We hope to welcome you back for an improved experience. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central
Dear Yuka, Thank you for your feedback. We're glad you found the room clean and new, but we're sorry to hear the bedding wasn't done properly. We'll share this with our housekeeping team to ensure better attention to detai… Show more
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation was great, it was quiet with no excessive noise during the evening. Buffet breakfast was good value.
Could have been better use of space in the room. Perhaps a tub chair and small table located at the front entrance area-
Dear Tamara, Thank you for your feedback! We're glad you enjoyed the quiet location and found the buffet breakfast good value. We appreciate your suggestion about the room layout, it's helpful and will be considered as we look to improve guest comfort. Hope to welcome you back again soon! Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central
Dear Tamara, Thank you for your feedback! We're glad you enjoyed the quiet location and found the buffet breakfast good value. We appreciate your suggestion about the room layout, it's helpful and will be considered as we look to i… Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewDespite being small, the room was perfectly furnished. It was also modern and very clean. Everything was provided, and the room was cleaned daily. The bed was comfortable, and the location was perfect. It felt like a safe neighborhood and the view was also good. The bathroom was the perfect size for two people.
Be aware that if you're staying for several days, the room is very small, so there's not much room for your suitcases. We had two flight attendant bags, and they barely fit. Also, the shower didn't stay hot all the time, so it was sometimes difficult for two people to shower. Otherwise, everything was fine, and it was a very pleasant and modern stay.
Dear Anouck, Thank you for sharing your detailed feedback. We’re glad you found the room modern, clean, and comfortable, and that you appreciated our convenient location and the safe neighborhood. We appreciate your comments regarding the room size and shower temperature, and we understand how these factors can impact your stay. Your feedback helps us identify areas where we can improve for future guests. We’re pleased to hear that overall you had a pleasant stay, and we hope to welcome you back to Ibis Melbourne Central soon. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central
Dear Anouck, Thank you for sharing your detailed feedback. We’re glad you found the room modern, clean, and comfortable, and that you appreciated our convenient location and the safe neighborhood. We appreciate your comments regarding the … Show more
Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewThe location was very good right in the middle of the city and walking distance from everything.
The room was quite small and the sink was next to the bedroom so it was slightly inconvenient.
Dear Turaab, Thank you for your feedback! We're glad you enjoyed the central location and found it convenient being close to everything. We appreciate your comments regarding the room layout, we understand how the sink placement might not be ideal for everyone. Your input helps us improve, and we hope to welcome you again in the future! Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central
Dear Turaab, Thank you for your feedback! We're glad you enjoyed the central location and found it convenient being close to everything. We appreciate your comments regarding the room layout, we understand how the sink placement might… Show more