7.8

Reviews of ibis Melbourne - Glen Waverley 3 stars

297 Springvale Road, 3150 Glen Waverley, Australia

  • Kharananda

    Reviewed: 2 September 2025 · Stayed in August 2025

    Verified review

    Close to restaurants and shops. Quiet and the bed was very comfortable.

    Property response:

    Dear Kharananda, Thank you for positively reviewing your recent stay. We're delighted you enjoyed your stay at ibis Melbourne Glen Waverley. Our team takes pride in offering convenient access to local amenities while maintaining peaceful surroundings. The specially designed ibis Sweet Beds aim to provide ultimate relaxation, and we're thrilled yours delivered comfort throughout your visit. It would be a pleasure to welcome you back on your next trip through Rouen. Best wishes, Sahan Shanthapriya , Guest Experience Manager

    Dear Kharananda, Thank you for positively reviewing your recent stay. We're delighted you enjoyed your stay at ibis Melbourne Glen Waverley. Our team takes pride in offering convenient access to local amenities while maintaining peac… Show more

    ibis Melbourne - Glen Waverley
    2 September 2025
  • Veronika

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review
  • Mahmuda

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review

    Great location wise. Good employees. Should get pay rise.

    Helpful

    Property response:

    Dear Mahmuda, Please accept our sincere thanks for this glowing review. We are delighted to hear about your recent experience at ibis Melbourne Glen Waverley. It was a pleasure to read your kind words about our team members. Our staff takes great pride in delivering attentive service, and we’re thrilled this contributed positively to your stay. We’re glad our convenient location near Glen Shopping Centre and transport links added ease to your visit. Exploring Melbourne’s attractions from our doorstep is always a highlight for guests. We hope to have the pleasure of welcoming you back in the future. Warm regards, Sahan Shanthapriya , Guest Experience Manager

    Dear Mahmuda, Please accept our sincere thanks for this glowing review. We are delighted to hear about your recent experience at ibis Melbourne Glen Waverley. It was a pleasure to read your kind words about our team members. Our staff t… Show more

    ibis Melbourne - Glen Waverley
    1 September 2025
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  • Chong

    Reviewed: 31 August 2025 · Stayed in July 2025

    Verified review
  • Zaden

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review
  • Shermila

    Reviewed: 30 August 2025 · Stayed in August 2025

    Verified review

    location

    not having cutlery and basic dinnerware in the room

    Property response:

    Dear Shermila, We appreciate that you took the time to share your experience with us. We’re pleased you appreciated our convenient location near Glen Waverley Station and local dining options. While we aim to meet all guest needs, we regret any inconvenience experienced during your stay. Our 24-hour reception team is always available to provide additional amenities upon request. We do hope to have the opportunity to welcome you back in the future. Best regards, Sahan Shanthapriya , Guest Experience Manager

    Dear Shermila, We appreciate that you took the time to share your experience with us. We’re pleased you appreciated our convenient location near Glen Waverley Station and local dining options. While we aim to meet all guest needs, we reg… Show more

    ibis Melbourne - Glen Waverley
    31 August 2025
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  • Leroy

    Reviewed: 30 August 2025 · Stayed in August 2025

    Verified review
  • Megan

    Reviewed: 30 August 2025 · Stayed in August 2025

    Verified review

    Easy check in and great parking

    The heater was to hot and wouldn’t change temps, so I ended up turning it off

    Property response:

    Dear Megan, We appreciate that you took the time to share your experience with us. We're delighted you found our hotel to offer great value alongside convenient amenities. Our team takes pride in providing smooth arrivals, and we're pleased this extended to our secure underground parking facilities that make vehicle storage worry-free for travelers. Regarding temperature management, we regret any discomfort caused and remind guests our rooms offer individual climate controls alongside supplementary heating/cooling units available upon request. Finally, we're glad our proximity to Glen Shopping Centre added convenience to your stay, allowing easy access to retail and dining options just minutes from our property. We hope that you will return in the future. Best wishes, Sahan Shanthapriya , Guest Experience Manager

    Dear Megan, We appreciate that you took the time to share your experience with us. We're delighted you found our hotel to offer great value alongside convenient amenities. Our team takes pride in providing smooth arrivals, and we'… Show more

    ibis Melbourne - Glen Waverley
    31 August 2025
  • Nevin

    Reviewed: 30 August 2025 · Stayed in July 2025

    Verified review
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  • Maria

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review

    Friendly and welcoming staff, room met my needs and was clean, location is within walking distance to really lovely places to each.

    N/A

    Property response:

    Dear Maria, We would like to thank you for this great review of your recent experience with us. It’s wonderful to hear your stay at ibis Melbourne Glen Waverley met your expectations. We’re delighted our team made you feel welcome and that your room provided the comfort you needed. Our location near dining and shopping areas aims to make every guest’s stay both convenient and enjoyable. We look forward to welcoming you back on a future occasion. Best regards, Sahan Shanthapriya , Guest Experience Manager

    Dear Maria, We would like to thank you for this great review of your recent experience with us. It’s wonderful to hear your stay at ibis Melbourne Glen Waverley met your expectations. We’re delighted our team made you feel welcome and th… Show more

    ibis Melbourne - Glen Waverley
    31 August 2025
  • Alina

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review
  • Helen

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    Great location, parking facilities really good. Room clean and comfortable Buffet breakfast was good and great opening hours Staff were really friendly

    Property response:

    Dear Helen, Thank you for taking the time to let us know your opinion of your recent stay. We're delighted you found our location convenient and appreciated our parking facilities. It's wonderful to know your room met expectations for cleanliness and comfort, and that our breakfast offerings complemented your stay with their quality and service hours. Our team takes great pride in providing friendly service, and we're thrilled this enhanced your experience. I look forward to seeing you again in the future. Kind regards, Sahan Shanthapriya , Guest Experience Manager

    Dear Helen, Thank you for taking the time to let us know your opinion of your recent stay. We're delighted you found our location convenient and appreciated our parking facilities. It's wonderful to know your room met expectation… Show more

    ibis Melbourne - Glen Waverley
    27 August 2025
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  • Rasoly

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review
  • Siobhan

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review

    Have stayed quite a few times here and it's nearly always clean and tidy. This time I was placed away from the cinema's carpark so I wasn't woken at midnight like last time. The staff were super friendly and the parking was secure and plentiful.

    The place was moderately clean but still with some gross elements if you looked closely enough (like brown skid marks on the grey wall and dusty corners etc). The room had a queen and a single bed and the single was so soft my friend had trouble sleeping on it. The thermostat was over- aggressively warm (at least it was warm though).

    Property response:

    Dear Siobhan, Thank you for taking the time to share your review. We're delighted to hear you choose our hotel regularly and appreciate our consistent standards. Your recognition of our team's hospitality and the secure parking arrangements reinforces our commitment to guest comfort. We've shared your compliments about the quiet room placement with our front desk team. Regarding room particulars, we regret any discomfort experienced and confirm all guests can adjust individual climate controls to their preference. Our maintenance team routinely services these systems. Finally, we're pleased our central Glen Waverley location continues serving as a convenient base for your Melbourne explorations. The proximity to transport links and local dining remains a highlight many guests appreciate. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Kelum Gintotage Hotel Manager IBIS Melbourne Glen Waverley

    Dear Siobhan, Thank you for taking the time to share your review. We're delighted to hear you choose our hotel regularly and appreciate our consistent standards. Your recognition of our team's hospitality and the secure parking a… Show more

    ibis Melbourne - Glen Waverley
    26 August 2025
  • 7.0 Good
    Fernando

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review
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  • Fiona

    Reviewed: 24 August 2025 · Stayed in July 2025

    Verified review
    Property response:

    Dear Fiona Thank you for taking the time to review your recent stay at our hotel. We are sorry that we missed the mark during your stay with us. We are always looking for ways to improve, so feel free to contact us directly to discuss your experience in more detail. We hope that we may have the pleasure of welcoming you back on a future visit. Best regards, Sahan Shanthapriya , Guest Experience Manager

    Dear Fiona Thank you for taking the time to review your recent stay at our hotel. We are sorry that we missed the mark during your stay with us. We are always looking for ways to improve, so feel free to contact us directly to discuss yo… Show more

    ibis Melbourne - Glen Waverley
    25 August 2025
  • Stephanie

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review
  • Camilla

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review
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  • Anonymous

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review
    Property response:

    Dear Guest, Thank you for your positive review. We're delighted you found our hotel to be great value and appreciated our team's assistance. Our staff takes pride in providing warm service while maintaining high standards, and it's rewarding to know this contributed to your positive stay experience. Should your travels bring you back to Melbourne, we'd be honored to host you again. We look forward to welcoming you back on your next visit. Best wishes, Sahan Shanthapriya , Guest Experience Manager

    Dear Guest, Thank you for your positive review. We're delighted you found our hotel to be great value and appreciated our team's assistance. Our staff takes pride in providing warm service while maintaining high standards, and it&… Show more

    ibis Melbourne - Glen Waverley
    24 August 2025
  • Joyce

    Reviewed: 23 August 2025 · Stayed in July 2025

    Verified review
  • Chris

    Reviewed: 22 August 2025 · Stayed in August 2025

    Verified review

    The room was nice and big and the bed was very comfortable, Excellent shower, nice and quiet

    Property response:

    Dear Chris, Thank you for this review. We are thrilled to hear you enjoyed your stay at ibis Melbourne Glen Waverley. It's wonderful our spacious accommodations and ibis Sweet Bed provided such comfort during your visit. We're particularly pleased the shower facilities met your expectations and that our soundproofing measures ensured a peaceful environment throughout your stay. We look forward to welcoming you back. Best wishes, Sahan Shanthapriya , Guest Experience Manager

    Dear Chris, Thank you for this review. We are thrilled to hear you enjoyed your stay at ibis Melbourne Glen Waverley. It's wonderful our spacious accommodations and ibis Sweet Bed provided such comfort during your visit. We're pa… Show more

    ibis Melbourne - Glen Waverley
    24 August 2025
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  • Glenn

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review

    Location

    Property response:

    Dear Glenn, Thank you for this review about your recent stay. We are sorry that we missed the mark during your stay with us. We are always looking for ways to improve, so feel free to contact us directly to discuss your experience in more detail. We hope you will come and stay with us again. Best wishes, Sahan Shanthapriya , Guest Experience Manager

    Dear Glenn, Thank you for this review about your recent stay. We are sorry that we missed the mark during your stay with us. We are always looking for ways to improve, so feel free to contact us directly to discuss your experience in more… Show more

    ibis Melbourne - Glen Waverley
    24 August 2025
  • Ingrid

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review

    Staff was ok

    Terrible bad and pillows. Broken curtains. Ar cond super noisy. No gym or at least a treadmill or bike

    Property response:

    Dear Ingrid, We appreciate that you took the time to review your feedback with us. We're glad to hear your positive remarks about our staff members who consistently aim to deliver quality service. However, we sincerely apologize that some aspects of your stay didn't meet expectations. Our rooms feature individually controlled air conditioning systems with extra fans available on request, and our housekeeping team would have been happy to address any curtain maintenance issues during your stay. While we don't have an onsite gym, our location near walking paths provides alternative exercise opportunities. We hope to be able to welcome you back for an improved stay. Kind regards, Kelum Gintotage Hotel Manager IBIS Melbourne Glen Waverley

    Dear Ingrid, We appreciate that you took the time to review your feedback with us. We're glad to hear your positive remarks about our staff members who consistently aim to deliver quality service. However, we sincerely apologize that… Show more

    ibis Melbourne - Glen Waverley
    22 August 2025
  • Anonymous

    Reviewed: 20 August 2025 · Stayed in July 2025

    Verified review

    Good customer service.

    The room is not properly cleaned, and the bedsheet is causing skin irritation and rashes.

    Property response:

    Dear Guest, Thank you for sharing your experience with us. We're delighted to hear your kind words about our customer service team who strive to make every interaction memorable. However, we sincerely apologize that your experience fell short in some areas. Our daily housekeeping service includes thorough room inspections, and we encourage guests to contact our 24-hour reception for immediate assistance with any room concerns during their stay. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Sahan Shanthapriya , Guest Experience Manager

    Dear Guest, Thank you for sharing your experience with us. We're delighted to hear your kind words about our customer service team who strive to make every interaction memorable. However, we sincerely apologize that your experience f… Show more

    ibis Melbourne - Glen Waverley
    25 August 2025
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  • Quynh

    Reviewed: 19 August 2025 · Stayed in June 2025

    Verified review
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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