Reviews of InterContinental Brisbane by IHG 5 stars

Hi Erin, Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear you enjoyed the upscale atmosphere of the hotel and we appreciate your feedback about breakfast. We'll be sure to share your comments with our culinary team as we continually strive to improve. We hope to welcome you back again soon! Kind regards, InterContinental Team

Hi Erin, Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear you enjoyed the upscale atmosphere of the hotel and we appreciate your feedback about breakfast. We'll be sure to share… Show more

Thank you for your thoughtful feedback! We're so glad you enjoyed the pool and found the reception, restaurant, and bar areas to your liking—hopefully, you’ll get the chance to return for a more relaxing stay next time! We appreciate your comments about the room layout and the office space. Your suggestion for a more practical setup in twin rooms is helpful and something we'll take into consideration. Thank you for the idea about adding local recommendations and maps via the TV or in-room book. That’s a great point, and we’ll explore ways to make it easier for guests to discover nearby dining and attractions. We hope to welcome you back again soon! Kind regards, InterContinental Brisbane

Thank you for your thoughtful feedback! We're so glad you enjoyed the pool and found the reception, restaurant, and bar areas to your liking—hopefully, you’ll get the chance to return for a more relaxing stay next time! We appreciate y… Show more

Hi Dan, Thank you for taking the time to share your experience. We're pleased to hear you appreciated our great location and cleanliness. However, we're truly sorry to learn that your stay didn’t meet expectations, especially regarding the overbooking and room size. We understand how important comfort and space are, particularly when traveling with family, and we sincerely apologize for the inconvenience this caused. We hope to have the opportunity to welcome you back in the future for a much-improved stay. Kind regards, Reservations Team InterContinental Brisbane

Hi Dan, Thank you for taking the time to share your experience. We're pleased to hear you appreciated our great location and cleanliness. However, we're truly sorry to learn that your stay didn’t meet expectations, especially rega… Show more

Hi Colette, Thank you for your kind review! We're so glad you enjoyed the spacious room, our convenient location near the mall, and the warm service from our team. It was a pleasure having you with us, and we hope to welcome you back again soon! Kind regards, Reservations Team Intercontinental Brisbane

Hi Colette, Thank you for your kind review! We're so glad you enjoyed the spacious room, our convenient location near the mall, and the warm service from our team. It was a pleasure having you with us, and we hope to welcome you ba… Show more

Thank you so much for your lovely review Tina! We're delighted to hear you enjoyed our unique location and building, and that our team—especially Ashleigh—made your stay extra special. Your kind words mean a lot to us! You're absolutely right about the upcoming refurbishment—we’re excited about the improvements that will be made over time. We're so pleased you found everything clean and comfortable in the meantime. We look forward to welcoming you back soon! Kind regards, Reservations Team InterContinental Brisbane

Thank you so much for your lovely review Tina! We're delighted to hear you enjoyed our unique location and building, and that our team—especially Ashleigh—made your stay extra special. Your kind words mean a lot to us! You're absol… Show more

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the delay you experienced at our restaurant. Waiting an hour for a simple meal is far from the standard of service we strive to provide, and we regret the inconvenience this caused during your visit. Please be assured that your comments have been shared with our food and beverage team so we can review our service procedures and staffing to ensure more timely and efficient service moving forward. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a much-improved experience. Kind regards, Reservations Team InterContinental Brisbane

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the delay you experienced at our restaurant. Waiting an hour for a simple meal is far from the standard of service we strive to provide, and we regret the inconve… Show more

Dear Emily, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you found the property beautiful, clean, and effective in its simplicity. Most importantly, we sincerely appreciate your kind words about Jim at the front counter. It’s wonderful to know that her warmth and exceptional customer service made such a positive impression. We will be sure to pass along your compliments—recognition like this means a great deal to our team. We also acknowledge your concern regarding the parking fee. We regret that the cost was not clearly communicated during the booking process and understand how this may have impacted your overall experience. Your feedback is invaluable and will be reviewed internally to ensure greater clarity and transparency moving forward. Thank you again for your thoughtful review. We hope to welcome you back in the future and provide you with an even more seamless stay. Kind regards, Reservations Team InterContinental Brisbane

Dear Emily, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you found the property beautiful, clean, and effective in its simplicity. Most importantly, we sincerely ap… Show more

Dear Bignell, Thank you for your kind words and for taking the time to share your experience. We’re truly delighted to hear that you found both our staff and facilities to be first class. It’s wonderful to know that you felt well cared for throughout your stay—providing warm, attentive service is something we take great pride in. Your feedback is greatly appreciated and will be shared with the team as encouragement to continue delivering exceptional experiences for all our guests. We look forward to welcoming you back in the near future. Kind Regards, Reservations Team InterContinental Brisbane

Dear Bignell, Thank you for your kind words and for taking the time to share your experience. We’re truly delighted to hear that you found both our staff and facilities to be first class. It’s wonderful to know that you felt well cared f… Show more

Dear Katie, Thank you for your wonderful feedback and for choosing to stay with us. We’re thrilled to hear that our team made you feel so welcomed and well looked after throughout your stay. It’s also great to know that you found the rooms spacious and clean, and that our team could accommodate your additional guest with a rollaway bed. Your kind words mean a great deal to us, we’ll be sure to share your comments with the team—they’ll be delighted to know their efforts made such a positive impact. We look forward to welcoming you back again soon. Kind regards, Reservations Team InterContinental Brisbane

Dear Katie, Thank you for your wonderful feedback and for choosing to stay with us. We’re thrilled to hear that our team made you feel so welcomed and well looked after throughout your stay. It’s also great to know that you found the roo… Show more

Dear Sara, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear that you found our location convenient and our staff both helpful and professional. Providing excellent service is a top priority for us, and it’s always encouraging to hear when that is reflected in our guests’ experiences. We do, however, regret that certain aspects of your stay did not meet your expectations. Your comments regarding the condition of the hotel, the in-room amenities, and overall value have been noted and will be shared with our management team as we continue to evaluate areas for improvement and future upgrades. We truly appreciate your insights, as they help us enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide a more satisfying stay. Kind regards, Reservations Team Intercontinental Brisbane

Dear Sara, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear that you found our location convenient and our staff both helpful and professional. Providing excellent service is … Show more

Dear Guest, Thank you for your wonderful review! If you think of anything we can do to improve your next stay further, please do not hesitate to reach out. We hope to see you in the near future. Kind regards, Reservations InterContinental Brisbane

Dear Guest, Thank you for your wonderful review! If you think of anything we can do to improve your next stay further, please do not hesitate to reach out. We hope to see you in the near future. Kind regards, Reservations InterCont… Show more

Dear Patricia, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay and found our staff, service, and facilities to be exceptional and great value for money. It's always rewarding to know our efforts contribute to a positive experience for our guests. We truly appreciate your kind words and your intention to return—it means a great deal to us. We look forward to welcoming you back on your next visit to Brisbane. Kind regards, Reservations InterContinental Brisbane

Dear Patricia, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay and found our staff, service, and facilities to be exceptional and great value for money. It's always rewarding to know our effo… Show more