Honestly, there was nothing we didn't like.

What did we love? Everything! The room (twin room 406) was large and absolutely immaculate. The wifi worked well as did the streaming services on the TV. We could adjust the aircon in our room to suit our needs. The beds were comfy. The location was unbeatable-so close to all the theatres, restaurants, and shops. Nothing was too much trouble for the staff. The free drinks hour from 5 to 6 pm was really lovely. I haven't been this impressed by a hotel in a very long time.

Stayed in August 2025

Not a lot of sound proofing between rooms and the corridor made it a bit loud at times

Great location, fabulous happy hour.

Stayed in August 2025

No in hotel food options, no bar snacks offered with drinks.

Fantastic service! Great location!

Stayed in August 2025

There is never anything we don't like about this hotel!

Our go-to hotel when we visit Melbourne, we honestly wouldn't think of staying anywhere else now. Always friendly and welcoming staff, always comfy, clean rooms (we have stayed on several different floors now!), close to tram stops and really handy for the theatres, we just love it here!

Stayed in August 2025

Nothing

Updated and arty

Stayed in August 2025

The air conditioning was very noisy overnight

Stayed in July 2025

Location was great - close to restaurants and theatres. The room was comfortable, great pillows! The complimentary drinks hour in the lounge was an added bonus and a perfect start to the evening.

Stayed in August 2025

Great location

Stayed in August 2025

We did have an issue with our initial room, however this did not impact our overall stay.

The breakfast was superb, a wonderful selection of both hot and continental breakfast served very timely. The location of the property is terrific. It is very close to restaurants, transport and key sporting grounds in Melbourne. The hosted hour offered by the property is a surprise and a bonus. It made us feel welcome.

Stayed in August 2025

Great location, comfortable room

Stayed in August 2025

The breakfast and happy hour area could do with some more seating as there doesn’t seem to be enough for the number of guests. Our room was quite noisy and we could hear the street cleaners and rowdy Friday night crowd, though our kids and my sister in other rooms did not - not much the hotel can do about that though.

The staff were so helpful and friendly. The location was perfect. Close to some great cafes and restaurants and walking distance to the main shopping area. Breakfast was also surprisingly good considering the area where breakfast is served is tiny. Happy hour was a nice surprise too! I l found the beds and pillows so comfortable, like sleeping on a cloud. Rooms were also a decent size.

Stayed in August 2025

What a lovely place to stay. All of the staff were lovely they couldn't do enough for you. The happy hour was a good way of mingling with other guests.

Stayed in August 2025

Aircon was a little noisy, but didn’t bother me too much because I have reduced hearing capacity anyway.

Great location. Great room. Great free drinks during happy hour

Stayed in August 2025

It was a bit cold in the bathroom

The bed, the cleanliness and the location

Stayed in August 2025

Great location with great staff.

Stayed in August 2025

Well appointed room.

Stayed in August 2025

1. The fellow in the video display inside the lift

1. Central and convenient location - near China town, walking distance to tram and train stations 2. Many cafes, restaurants, shops etc around 3. Clean room 4. Free drink between 5 to 6 pm. 5. Friendly staff

Stayed in July 2025

Great location and great rooms

Stayed in August 2025

One night the guest next door had the TV on so loud after 11pm. I had to bang on the wall and thank goodness we had some earplugs

The happy hour was great, a really nice touch and atmosphere with other guests, great part of town

Stayed in July 2025

It was a bit tricky to find. The reception area is a weird set up, bit awkward waiting area.

Amazing! Friendly & accommodating staff. The original room, whilst very stylish and well-appointed, was small I upgraded to a larger suite for the 2nd night. It was divine.big comfy bed with everything you need and more. Happy hour was a nice touch. Highly recommend

Stayed in June 2025

The fella in the elevator

All of it except the fella in the elevator.

Stayed in August 2025

Bathroom design is horrible with the door opening against the mirror and needing to be closed to practically use the bathroom, however being such a tight space meant it was often very humid in there after a shower meant the door needed to be open for sufficient ventilation.

Our King Room was nice and spacious with plenty of room to lay out our suitcases and not trip over anything. Bed was huge and provided ample space for my wife and I.

Stayed in August 2025

Very dark. The whole place is painted black. The reception is so dim. They play scary video in the lift, and painting on the wall was also ghostly like. Staff barely smile. No lift that I had to carry the heavy back up and down the front stairs. No one offer help.

Very central location. Room is spacious. Place is clean. Had rashes and they spray the place upon feedback.

Stayed in August 2025

Suggest replacing bathroom sink tap which interferes with the use of the sink. Our room could have used another blind or a heavier window covering as we could feel the cold coming from the window.

We liked the comfy bed and the friendliness and helpfulness of the staff. Although the rooms are not large, they have clever storage. the location is a big highlight being near theatres, restaurants and public transport.

Stayed in August 2025