8.2

Reviews of Leisure Inn Spires 4 stars

100 Leura Mall, 2780 Leura, Australia

  • Jacqueline

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review

    The room was great, would love to come back

    That I had to leave

  • Darren

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review
  • Anonymous

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review

    The staff, location (situated next to Leura Mall) and room type were great. We had some minor issue with internet and window blinds, which Kelly from the front desk sorted immediately. We were travelling with our toddler, so having the kitchenette was very handy.

    Some of the room functions (spa bath) were not in use.

    Property response:

    Dear Guest, Thank you for your lovely review and for choosing to stay with us. We're so pleased to hear you enjoyed the location, your room, and found the kitchenette useful during your family trip — we know how important that can be when travelling with little ones! It’s also great to hear Kelly was able to assist you promptly — we’ll be sure to pass on your kind words to her. We appreciate your feedback regarding the spa bath and will certainly look into that. We’re always working to improve the guest experience, and your comments help us do just that. We’d love to welcome you and your family back again in the future! Kind Regards, April Blyth Duty Manager

    Dear Guest, Thank you for your lovely review and for choosing to stay with us. We're so pleased to hear you enjoyed the location, your room, and found the kitchenette useful during your family trip — we know how important that can be w… Show more

    Leisure Inn Spires
    29 August 2025
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  • Stephen

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review

    Great location staff were really great property was very clean had every you would need . Gated undrcover parking.

    Stairs from room to the carpark.

    Property response:

    Hi Stephen, Thank you for taking the time to leave a review! We're so pleased to hear you enjoyed our great location, clean and comfortable property, and that our team made a positive impression during your stay. It’s also great to know the gated undercover parking was helpful. We appreciate your feedback about the stairs to the car park. While some rooms do require stair access, we understand this can be inconvenient and will continue to explore ways to improve accessibility. We hope to welcome you back on your next visit! Kind Regards, April Blyth Duty Manager

    Hi Stephen, Thank you for taking the time to leave a review! We're so pleased to hear you enjoyed our great location, clean and comfortable property, and that our team made a positive impression during your stay. It’s also great to know… Show more

    Leisure Inn Spires
    24 August 2025
  • Ian

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review
  • Aera

    Reviewed: 21 August 2025 · Stayed in July 2025

    Verified review
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  • 7.0 Good
    Anita

    Reviewed: 20 August 2025 · Stayed in August 2025

    Verified review
  • Anonymous

    Reviewed: 20 August 2025 · Stayed in August 2025

    Verified review

    The couch was not comfortable, and the TV size was smallish

    Property response:

    Dear Guest, Thank you so much for your kind feedback and for choosing to stay with us! We’re delighted to hear that you had an enjoyable experience and that you’d consider staying with us again—that truly means a lot to our team. We also appreciate your honest comments regarding the couch and TV size. Guest comfort is very important to us, and we’ll take your suggestions into account as we continue to improve our accommodations. We look forward to welcoming you back on your next visit! Kind Regards, April Blyth Duty Manager

    Dear Guest, Thank you so much for your kind feedback and for choosing to stay with us! We’re delighted to hear that you had an enjoyable experience and that you’d consider staying with us again—that truly means a lot to our team. We also … Show more

    Leisure Inn Spires
    21 August 2025
  • Ck

    Reviewed: 19 August 2025 · Stayed in July 2025

    Verified review

    The Leura location and spacious rooms were excellent. We arrived late in the evening after the reception had closed, but a lady staff member and a gentleman assisted us very professionally and kindly over the phone. He guided me on where to park the car and explained how to collect the key from the locker, which made our late check-in smooth and stress-free.

    Property response:

    Dear CK, Thank you so much for your wonderful feedback! We’re thrilled to hear you had a smooth and pleasant stay, and that you enjoyed our Leura location and spacious rooms. It’s especially heartening to know that our team was able to assist you professionally and kindly during your late check-in — we’ll be sure to pass your kind words along to them. We truly appreciate you taking the time to share your experience, and we hope to welcome you back again soon! Kind Regards, April Blyth Duty Manager

    Dear CK, Thank you so much for your wonderful feedback! We’re thrilled to hear you had a smooth and pleasant stay, and that you enjoyed our Leura location and spacious rooms. It’s especially heartening to know that our team was able to as… Show more

    Leisure Inn Spires
    21 August 2025
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  • Kemal

    Reviewed: 18 August 2025 · Stayed in August 2025

    Verified review
  • Melanie

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review

    Bit confusing where reception was as we went off the street address for the hotel itself (not looking at the next building along). Not the hotels fault but the people in the room next to us kept leaving the external door ajar meaning anyone could come in.

    Property response:

    Dear Melanie, Thank you so much for your kind review — we’re delighted to hear you had a wonderful stay! We appreciate your feedback about the reception signage and the external door issue. While we're glad you found us in the end, we’ll take a closer look at how we can improve directions and signage to make check-in even smoother for future guests. We're also sorry to hear about the door being left ajar — that’s certainly not ideal, and we’ll follow up to ensure our team keeps a closer eye on such matters. Thanks again for your helpful comments, and we hope to welcome you back soon! Kind Regards, April Blyth Duty Manager

    Dear Melanie, Thank you so much for your kind review — we’re delighted to hear you had a wonderful stay! We appreciate your feedback about the reception signage and the external door issue. While we're glad you found us in the end, we… Show more

    Leisure Inn Spires
    21 August 2025
  • Sue

    Reviewed: 15 August 2025 · Stayed in August 2025

    Verified review

    Friendly staff, location, comfortable room with a microwave and being allowed to leave our car there for a few days while we caught the train down to Sydney because we do not like driving in Sydney.

    Nothing.

    Property response:

    Dear Sue, Thank you so much for your kind review. We’re delighted to hear that you had a comfortable and relaxing stay with us. It’s wonderful to know our location, room amenities, and friendly team helped make your holiday enjoyable—and that the proximity to the railway station made your trip to Sydney a breeze! While we wish we could have offered you some sunshine too, we appreciate your understanding about the weather. Hopefully, next time you visit, the skies will be clearer so you can enjoy even more of what the area has to offer. We’d love to welcome you back anytime! Kind Regards, April Blyth Duty Manager

    Dear Sue, Thank you so much for your kind review. We’re delighted to hear that you had a comfortable and relaxing stay with us. It’s wonderful to know our location, room amenities, and friendly team helped make your holiday enjoyable—and t… Show more

    Leisure Inn Spires
    21 August 2025
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  • Sue

    Reviewed: 15 August 2025 · Stayed in August 2025

    Verified review

    The staff were very friendly and helpful, the room well appointed, heated and comfortable, there was undercover parking for our car, and the location for us was perfect - at the end of the main street with everything in walking distance and across the road from the railway station which made a trip to Sydney easy.

    The weather, fogbound and cold, but that wasn't something anything could be done about.!

    Property response:

    Dear Sue, Thank you for taking the time to share your lovely feedback. We're so pleased to hear your stay was enjoyable and hassle-free — that's exactly what we aim for! It’s great to know that our friendly staff, convenient location, and comfortable room made a positive impression. We're especially glad we could make your trip to Sydney a bit easier by providing parking while you were away — we understand how stressful city driving can be! Thank you again for your kind words. We hope to welcome you back for another relaxing stay in the future. Kind Regards, April Blyth Duty Manager

    Dear Sue, Thank you for taking the time to share your lovely feedback. We're so pleased to hear your stay was enjoyable and hassle-free — that's exactly what we aim for! It’s great to know that our friendly staff, convenient locat… Show more

    Leisure Inn Spires
    21 August 2025
  • Vicki

    Reviewed: 11 August 2025 · Stayed in July 2025

    Verified review
  • Cathryn

    Reviewed: 11 August 2025 · Stayed in May 2025

    Verified review
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  • Alison

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review

    Location to town

    The heating was very noisy.

    Property response:

    Dear Alison, Thank you so much for your feedback and for choosing to stay with us. We're really glad to hear you enjoyed our convenient location close to town! We appreciate you bringing the issue with the heating to our attention. We're sorry for the inconvenience it caused during your stay — we’ll be sure to have it checked and resolved promptly to ensure a quieter and more comfortable experience for future guests. We hope to welcome you back again on your next visit to the area! Kind Regards, April Blyth Duty Manager

    Dear Alison, Thank you so much for your feedback and for choosing to stay with us. We're really glad to hear you enjoyed our convenient location close to town! We appreciate you bringing the issue with the heating to our attention. We… Show more

    Leisure Inn Spires
    12 August 2025
  • Jane

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review

    Warm, clean and very comfortable with lots of space. Location was perfect with just a 5 min walk to the shops and cafes of Leura.

    Hot water for showers wasnt very hot.

    Property response:

    Dear Jane, Thank you for your lovely review! We're so pleased to hear that you found the accommodation warm, clean, and comfortable — and that you enjoyed the spaciousness and our great location near the heart of Leura. We’re sorry to hear the hot water wasn’t quite hot enough during your stay. We appreciate the feedback and will look into the issue to ensure it’s promptly resolved. It was a pleasure to host you, and we hope to welcome you back again soon! Kind Regards, April Blyth Duty Manager

    Dear Jane, Thank you for your lovely review! We're so pleased to hear that you found the accommodation warm, clean, and comfortable — and that you enjoyed the spaciousness and our great location near the heart of Leura. We’re sorry to… Show more

    Leisure Inn Spires
    12 August 2025
  • Tracy

    Reviewed: 8 August 2025 · Stayed in August 2025

    Verified review

    Everything

    Property response:

    Dear Tracy, Thank you for your lovely review! We're so pleased to hear you enjoyed everything about your stay. It was a pleasure to host you and we hope to welcome you and your partner back again soon for another great visit. Kind Regards, April Blyth Duty Manager

    Dear Tracy, Thank you for your lovely review! We're so pleased to hear you enjoyed everything about your stay. It was a pleasure to host you and we hope to welcome you and your partner back again soon for another great visit. Kind Reg… Show more

    Leisure Inn Spires
    10 August 2025
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  • Claire

    Reviewed: 6 August 2025 · Stayed in August 2025

    Verified review

    excellent location with undercover parking. Room is clean and has everything you need and is warm once the airconditioning is on

    The bathroom had no fan and it was too cold to open the window. It also had no heater in the bathroom and the floor felt very icy

    Property response:

    Dear Claire, Thank you for your review and for choosing to stay with us. We're delighted to hear you enjoyed our convenient location and undercover parking, and that you found the room clean, well-equipped, and comfortable once the air conditioning was on. We appreciate your feedback regarding the bathroom. We're sorry to hear it felt cold and lacked adequate ventilation. Your comments have been noted, and we’ll be looking into possible improvements to enhance guest comfort, particularly during the cooler months. Thank you again for your helpful feedback—we hope to welcome you back in the future. Kind Regards, April Blyth Duty Manager

    Dear Claire, Thank you for your review and for choosing to stay with us. We're delighted to hear you enjoyed our convenient location and undercover parking, and that you found the room clean, well-equipped, and comfortable once the ai… Show more

    Leisure Inn Spires
    7 August 2025
  • 3.0 Poor
    Nigel

    Reviewed: 5 August 2025 · Stayed in August 2025

    Verified review

    Not much

    Adjoining room door would not close. Staff lied about it. No body wash in shower. . Spa did not work. Heater did not work. Couches were threadbare. . Rooms stunk.

    Property response:

    Dear Nigel, Thank you for taking the time to leave your feedback. We're very sorry to hear that your experience did not meet expectations. We’d like to clarify that our team shared the information we had at the time, based on advice from a licensed locksmith regarding the adjoining room door. We sincerely regret any frustration this caused and understand how this may have impacted your stay. We also apologize for the other issues you encountered, including the spa, heating, and room condition. Your comments have been shared with our maintenance and housekeeping teams so we can make the necessary improvements. Thank you again for your feedback—we’re always looking for ways to do better and truly regret that we fell short during your stay. Kind Regards, April Blyth Duty Manager

    Dear Nigel, Thank you for taking the time to leave your feedback. We're very sorry to hear that your experience did not meet expectations. We’d like to clarify that our team shared the information we had at the time, based on advice f… Show more

    Leisure Inn Spires
    7 August 2025
  • Michelle

    Reviewed: 5 August 2025 · Stayed in August 2025

    Verified review
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  • 7.0 Good
    Megan

    Reviewed: 3 August 2025 · Stayed in August 2025

    Verified review
  • Anonymous

    Reviewed: 3 August 2025 · Stayed in July 2025

    Verified review

    Convenient location and comfortable room

    A comfortable seat in the room would be a bonus

    Property response:

    Dear Guest, Thank you for taking the time to share your feedback. We're so pleased to hear that you had a relaxing and comfortable stay, and that you enjoyed our convenient location and room amenities. We also appreciate your suggestion regarding a more comfortable seat in the room. Guest comfort is very important to us, and your input helps us improve. We’ll certainly take this into consideration for future enhancements. We hope to welcome you back again soon. Warm regards, April Blyth Duty Manager

    Dear Guest, Thank you for taking the time to share your feedback. We're so pleased to hear that you had a relaxing and comfortable stay, and that you enjoyed our convenient location and room amenities. We also appreciate your suggesti… Show more

    Leisure Inn Spires
    7 August 2025
  • Arnfield

    Reviewed: 3 August 2025 · Stayed in July 2025

    Verified review
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  • Jennifer

    Reviewed: 2 August 2025 · Stayed in August 2025

    Verified review

    Excellent location Friendly & welcoming staff

    Property response:

    Dear Jennifer, Thank you so much for your kind review! We're delighted to hear you enjoyed our excellent location and found our team to be friendly and welcoming. It was a pleasure having you with us, and we hope to welcome you back again soon! Warm regards, April Blyth Duty Manager

    Dear Jennifer, Thank you so much for your kind review! We're delighted to hear you enjoyed our excellent location and found our team to be friendly and welcoming. It was a pleasure having you with us, and we hope to welcome you back ag… Show more

    Leisure Inn Spires
    7 August 2025
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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