Reviews of Mantra Gladstone 4 stars
Cnr Bell and Wood Streets, 4680 Gladstone, Australia
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewIt was very good
Omelette chef
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe room was large, comfortable, clean and spacious. It had all the amenities you could want in a hotel. The staff were all very friendly and professional. I have no complaints about the room.
The Encore buffet was very over priced. I often travel to FIFO camps for work - the type and standard of food on offer was about what I have come to expect from mining camp accommodation. It is definitely not worth $40+. I only ate at Encore on the first night of my stay. I went to Shingle Inn for my second night. I would suggest moving the Encore restaurant away from buffet style and offering a menu selection with options that match the prices.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe rooms were very spacious. Room service was great and delivered quickly. Staff were very welcoming.
Na
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewI had breakfast down in the cafe and it was a waste of my money. My pancakes came out cold and so thick they hadn’t cooked in the middle. My chai latte was like warm and I’d waited a while for them
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe staff were so nice. The room was like new and the bed was like mine at home. We had a beautiful sleep and can’t fault the place in any way.
One young lady was a little sour.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThis is a nice hotel with decent facilities. We enjoyed the discount breakfast in the buffet and the kitchenette in our room. It was nice having the bar, restaurant and cafe on site. There was a good number of power sockets in the room and the wifi was a good speed.
A lack of storage locations in the room. Very little hanging and drawer space. It would have been nice to have a few extra options for lighting zones. And having to pay $15 per night for undercover parking was a surprise.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewModern facilities
Since rebranding the place seems to be not a vibrant as before. The breakfast which was paid for in the room booking had to be booked otherwise they were trying to turn us away! The lady at the counter for breakfast had zero personality (shouldn’t be working in hospitality). Breakfast not worth paying for as compared to a couple of years ago, it’s half the offering and constantly had to ask for more milk (1 small jug for everyone to use), pancake machine kept stopping. As for the room, it makes you question how clean it really is when you walk in and the rubbish bin is still full from previous guests
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewVery beautiful
Water pressure low Swimming pool area not open and this wasn't indicated on Booking.com
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewVery good
N/a
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewClean, comfortable room and great staff, friendly and helpful. Access to everything you could need.
N/A
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewClean and tidy, loved the new secure car park however not 100% secure as we noticed you didn’t need access code to come and go from car park
With the food buffet having to constantly as what allergies were in what for example we had a child that was anaphylactic to gluten and another allergy to dairy so we were constantly having to check with staff what was contained in what,so allergen labeling on the food would be amazing
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewWe didn't get undercover parking, and the entrance is in through the main doors of the sports club which is a bit off putting as you have to walk past people drinking and watching cable football.
Good morning Narelle Thank you for staying with us at the Mantra gladstone and taking the time in providing us with feedback from your stay. We have the ability for Mantra guests' to utilise the secure undercover car parking or use the onsite outdoor parking. The undercover parking is $15/night and can be organised at time of arrival. We are quite unique in the fact that we are attached to a non for profit Sports Club, where profits go back into the community a well as the properties facilities. We certainly do have one main entry for hotel guests as well as patrons to the Sports Club with hotel guests walking straight through to the Reception desk and patrons going to the club turning sharp right once through the front doors to the Members bar. Generally the Members bar is not that heavily occupied so it is very unfortunate that you must have arrived on a day where there was a crowd. I do hope that we may be able to change your mind and try us again but do appreciate the feedback. Kind Regards Craig General Manager
Good morning Narelle Thank you for staying with us at the Mantra gladstone and taking the time in providing us with feedback from your stay. We have the ability for Mantra guests' to utilise the secure undercover car parking or use the … Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewClean and modern
Was told that we didn’t need to book for breakfast as it was already included and prepaid for in our rate. Turn up for breakfast early (7am), the place was empty and they tried to turn us away stating their fully booked out (mind you, only one customer present in the restaurant at that time). After she escalated to her boss they managed to “find us” a seat (in an empty restaurant), but to turn up and to be told no you couldn’t dine there was absurd
Thank you Tammy for providing feedback of your recent stay with us. It was disappointing to hear that this particular visit was not as pleasant as previous experiences. Rest assured I have taken notes down from our conversation yesterday to work on our consistency in information provided as well as manner in which we communicate this through to our guests. Thank you again and look froward to welcoming you back in the near future, where the service will return back to what is expected by all. Kind Regards Craig General Manager
Thank you Tammy for providing feedback of your recent stay with us. It was disappointing to hear that this particular visit was not as pleasant as previous experiences. Rest assured I have taken notes down from our conversation yesterday t… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewClean and comfy - great room service
Fire alarm in the morning and staff said it happens all the time Parking was $15 per night which is ridiculous for Gladstone Restaurant was terrible - do not eat there
Thanks Dyann for providing us with feedback from your stay Of late, yes, we have had a number of fire alarms, which is uncharacteristically high. We have been fortunate that they have all turned out to be false alarms. For all of the alarms that have gone off they have all been for various issues, from a sprinkler being knocked off by a guest, to a faulty smoke detector within a bathroom. We are fortunate to have ample car parking onsite, whether it is the secure car parking underneath or onsite outdoor parking. With limited secure parking spots available for all patrons of the Sports Club, Peppers and Mantra hotels we couldn't make it a first in first served basis. I am not sure if you have provided feedback of your dining experience through to the restaurant team upon dining at all but would love to gain an insight into your experience. Thank you again and look froward to hearing from you. Kind Regards Craig General Manager
Thanks Dyann for providing us with feedback from your stay Of late, yes, we have had a number of fire alarms, which is uncharacteristically high. We have been fortunate that they have all turned out to be false alarms. For all of the alar… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewWas very clean and comfortable. Good location. Staff were lovely, particularly the young girl on the desk when we checked in. And the lovely lady when we checked out at 4am.
It wasn’t the staffs fault but the power went out for a few hours and the lift was broken. But the staff were lovely and helpful
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe room was well setup and clean and breakfast was great.
Location is a little out of the way.