146 Sooning Street, Nelly Bay, 4819 Nelly Bay, Australia
#39 of 94 hotels in Nelly Bay
Guests' ChoiceBased on 287 hotel reviews
8.1Cleanliness
8.3
Comfort
8.3
Location
9.4
Facilities
8.1
Staff
8.8
Value for money
7.9
Free Wifi
2.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: August 28, 2025
Glenys
AustraliaThe shower was sheer glass at bedroom end so had to close window blinds for privacy but huge modern shower.
We were rather concerned about the 1 bedroomed we had booked as my brother was there the week before and very disappointed with how run down his apartment was. When we arrived we had been upgraded to a 2 bedrooms apartment. This was modern and newly furnished with great ocean view from balcony and pool below. We were very happy after going through a lot of stress and illnesses and able to recuperate naturally relax.
Stayed in August 2025
Reviewed: August 26, 2025
Maria
BrazilThe apartment has everything that needs .
Stayed in August 2025
Reviewed: August 25, 2025
Stipe
AustraliaSome restaurants seem to open or close without notice, so have a back up plan.
Great large property. Good views. New furnishings.
Stayed in August 2025
Reviewed: August 24, 2025
Angela
AustraliaThat I had to leave!
Location was stunning
Stayed in August 2025
Reviewed: August 6, 2025
Craig
New ZealandLack of towels considering pools available. Coffee machine but no capsules!!
Stayed in July 2025
Reviewed: August 4, 2025
Day
AustraliaTrim the lower branches on the palm so the view is not obstructed .
Palm tree obstructed our view a lot , we expected the water view as stated when we booked . Overall a comfortable stay ,showers were not really clean .
Stayed in July 2025
Reviewed: July 28, 2025
Carin
United StatesThe elevator that served our section of the building was broken and we had to carry our several suitcases up three flights of stairs - and then down again when we left. It was quite a chore. We would have appreciated some kind of advance notice as we might have changed our mode of travel (either bringing our automobile on the ferry) or finding a place to leave our heavier luggage. I understand that Magnetic Island relies upon workers from the mainland to service their buildings and that we were there over a weekend (arriving on a Saturday evening, departing Monday am.) I gently voiced my concern to the office staff when we departed, but she seemed indifferent to our plight as they had no control over the repair situation. Even so, some kind of notice would have helped us a lot.
Fantastic location; we were able to walk from the ferry with our luggage in tow. Easy walk to grocery store and restaurants too. The large soaking tub in the bedroom overlooking the Coral Sea was a special treat! Open floor plan with large, well-equipped kitchen and couches. TWO patios overlooking the water.
Stayed in July 2025
Reviewed: July 24, 2025
Ricky
AustraliaThe sofa was extra soft not comfy .
Property was really good location n views close to essentials.
Stayed in July 2025
Reviewed: July 21, 2025
Luca
AustraliaFirst room had a leaking washing machine and smelt musty.
We had problems with room. Polly organised a room change and was very helpful.
Stayed in July 2025
Reviewed: July 20, 2025
Erin
AustraliaNothing to comment negatively about
Great location. Clean. Pleasant, helpful, professional staff. Spacious apartments
Stayed in July 2025
Reviewed: July 17, 2025
Catherine
AustraliaThe place was a little rough round the edges, could do with some refurbishment (carpets and flooring etc). Really great spot though.
Great location, good sized place, comfortable beds, good kitchen facilities.
Stayed in July 2025
Reviewed: July 16, 2025
Shantal
AustraliaLocation of the room was too close to the pool. Didn’t like the ground floor as people on the upper level walked loudly and rolled things around very early in the mornings. All the bowls and cutlery was dirty on arrival.
Close to shop and ferry terminal. Beds were comfortable and rooms were fairly clean.
Stayed in July 2025
Reviewed: July 8, 2025
Elisabeth
AustraliaLimited glassware/crockery for entertaining.
Great location, large living areas, easy to access
Stayed in July 2025
Reviewed: July 4, 2025
Dominic
Australia2 of the 4 pools were closed. No beach towels were provided
Location was fantastic. Closeness to the ocean and views were awesome
Stayed in July 2025
Reviewed: June 29, 2025
Hilton
AustraliaThe floor was filthy. No king size bed in master bedroom.
The location was great and view amazing. Apartment very spacious
Stayed in June 2025
Reviewed: June 27, 2025
Jo-anne
AustraliaThe only real problem was that the bed one side was okay. On the other side, the springs had collapsed. The bathroom is open to the bedroom and the lounge room.
We loved the accommodation, the room was good, sitting on the outside area, the pools and gyms.
Stayed in June 2025
Reviewed: June 23, 2025
Glenys
AustraliaIn winter, facing over the ocean meant too cold and windy to use the balcony and no direct sun during the day. Appreciate this orientation is the best for summer/wet season
Great location
Stayed in June 2025
Reviewed: June 19, 2025
Neridah
AustraliaThe room was looking very tired and and some fixtures need attention. The bath tap leaked while on, the fridge and other parts were rusty and ugly. The cleaning staff were very noisy and woke us every morning!
Location was great
Stayed in June 2025
Reviewed: June 17, 2025
Karen
AustraliaNothing major of note-there was some damage to the kitchen table and the spa/pool was unfortunately closed due to maintenance
Great location and view, well set up for a group with basic cooking facilities
Stayed in June 2025
Reviewed: June 12, 2025
Kelly
AustraliaThe main bathroom was not very clean
The view and the space
Stayed in June 2025
Reviewed: May 9, 2025
Jacqueline
Australiagreat location
Stayed in May 2025
Reviewed: April 27, 2025
Mary-anne
AustraliaOne Single bed had feet missing making it uneven, we removed the base and slept on mattress only. The other single bed had the base feet already removed. TV is main bedroom not working Dishwasher not working, kept tripping the circuit breaker A/C dripping in main bedroom Water leak in main bathroom Lack of kitchen utensils ie tongs, vegetable peeler Broken blind in main bedroom, wouldn’t go up No lift working for our entire stay, we were on level 5, so lucky no elderly guests! Some of these issues have been mentioned on your reviews, but obviously not addressed.
The view
Stayed in April 2025
Reviewed: April 24, 2025
Terry
AustraliaOne pool was out of action
Location, great views, close to everything for our two days
Stayed in April 2025
Reviewed: April 22, 2025
Anne
AustraliaThis apartment badly needs a refurb and refresh, particularly given the money you pay for the accommodation.
Location is amazing! View was amazing!
Stayed in April 2025
Ornos, Greece
Alice Springs, Australia
Browns Plains, Australia
Guadalajara, Mexico
Torri del Benaco, Italy
Porvoo, Finland
Leh, India
Zakopane, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content