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Reviews of Grand Mercure Apartments Magnetic Island This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

146 Sooning Street, Nelly Bay, 4819 Nelly Bay, Australia

#39 of 94 hotels in Nelly Bay

Guests' Choice

Review Score

Based on 287 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    9.4

  • Facilities

    8.1

  • Staff

    8.8

  • Value for money

    7.9

  • Free Wifi

    2.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 28, 2025

    9.0
    So happy we were upgraded, apartment perfect, reception friendly and welcoming. Only a few minutes walk from the Ferry a
    • Leisure trip
    • Couple
    • One-Bedroom Ocean View Apartment
    • Stayed 7 nights
    • Submitted from a mobile device

    The shower was sheer glass at bedroom end so had to close window blinds for privacy but huge modern shower.

    We were rather concerned about the 1 bedroomed we had booked as my brother was there the week before and very disappointed with how run down his apartment was. When we arrived we had been upgraded to a 2 bedrooms apartment. This was modern and newly furnished with great ocean view from balcony and pool below. We were very happy after going through a lot of stress and illnesses and able to recuperate naturally relax.

    Stayed in August 2025

  • Reviewed: August 26, 2025

    9.0
    Wonderful
    • Family with young children
    • Two-Bedroom Two Bathroom Ocean Front Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    The apartment has everything that needs .

    Stayed in August 2025

  • Reviewed: August 25, 2025

    9.0
    Good location.
    • Leisure trip
    • Family with young children
    • Three-Bedroom Two Bathroom Ocean Front Apartment
    • Stayed 1 night

    Some restaurants seem to open or close without notice, so have a back up plan.

    Great large property. Good views. New furnishings.

    Stayed in August 2025

  • Reviewed: August 24, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Two-Bedroom Two Bathroom Ocean Front Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    That I had to leave!

    Location was stunning

    Stayed in August 2025

  • Reviewed: August 6, 2025

    8.0
    Great
    • Leisure trip
    • Family with young children
    • Two-Bedroom Two Bathroom Resort View Apartment
    • Stayed 2 nights

    Lack of towels considering pools available. Coffee machine but no capsules!!

    Stayed in July 2025

  • Reviewed: August 4, 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Three-Bedroom Two Bathroom Ocean View Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Trim the lower branches on the palm so the view is not obstructed .

    Palm tree obstructed our view a lot , we expected the water view as stated when we booked . Overall a comfortable stay ,showers were not really clean .

    Stayed in July 2025

  • Reviewed: July 28, 2025

    8.0
    Spacious two-level unit with stunning views.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Two Bathroom Ocean Front Apartment
    • Stayed 2 nights

    The elevator that served our section of the building was broken and we had to carry our several suitcases up three flights of stairs - and then down again when we left. It was quite a chore. We would have appreciated some kind of advance notice as we might have changed our mode of travel (either bringing our automobile on the ferry) or finding a place to leave our heavier luggage. I understand that Magnetic Island relies upon workers from the mainland to service their buildings and that we were there over a weekend (arriving on a Saturday evening, departing Monday am.) I gently voiced my concern to the office staff when we departed, but she seemed indifferent to our plight as they had no control over the repair situation. Even so, some kind of notice would have helped us a lot.

    Fantastic location; we were able to walk from the ferry with our luggage in tow. Easy walk to grocery store and restaurants too. The large soaking tub in the bedroom overlooking the Coral Sea was a special treat! Open floor plan with large, well-equipped kitchen and couches. TWO patios overlooking the water.

    Stayed in July 2025

  • Reviewed: July 24, 2025

    8.0
    Excellent and easy accessible location with a good view .
    • Leisure trip
    • Couple
    • One-Bedroom Resort View Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    The sofa was extra soft not comfy .

    Property was really good location n views close to essentials.

    Stayed in July 2025

  • Reviewed: July 21, 2025

    8.0
    Room change saved our stay!
    • Leisure trip
    • Couple
    • One-Bedroom Resort View Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    First room had a leaking washing machine and smelt musty.

    We had problems with room. Polly organised a room change and was very helpful.

    Stayed in July 2025

  • Reviewed: July 20, 2025

    9.0
    Great. Had no real expectations and was pleasantly surprised
    • Leisure trip
    • Group
    • Two-Bedroom Two Bathroom Resort View Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing to comment negatively about

    Great location. Clean. Pleasant, helpful, professional staff. Spacious apartments

    Stayed in July 2025

  • Reviewed: July 17, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Two Bathroom Resort View Apartment
    • Stayed 6 nights
    • Submitted from a mobile device

    The place was a little rough round the edges, could do with some refurbishment (carpets and flooring etc). Really great spot though.

    Great location, good sized place, comfortable beds, good kitchen facilities.

    Stayed in July 2025

  • Reviewed: July 16, 2025

    7.0
    It wasn’t bad but it could have been better.
    • Leisure trip
    • Group
    • Three-Bedroom Two Bathroom Ocean View Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Location of the room was too close to the pool. Didn’t like the ground floor as people on the upper level walked loudly and rolled things around very early in the mornings. All the bowls and cutlery was dirty on arrival.

    Close to shop and ferry terminal. Beds were comfortable and rooms were fairly clean.

    Stayed in July 2025

  • Reviewed: July 8, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Two-Bedroom Two Bathroom Ocean Front Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Limited glassware/crockery for entertaining.

    Great location, large living areas, easy to access

    Stayed in July 2025

  • Reviewed: July 4, 2025

    8.0
    Enjoyed a wonderful family holiday with great views.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Two Bathroom Ocean Front Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    2 of the 4 pools were closed. No beach towels were provided

    Location was fantastic. Closeness to the ocean and views were awesome

    Stayed in July 2025

  • Reviewed: June 29, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Three-Bedroom Two Bathroom Ocean Front Apartment
    • Stayed 7 nights
    • Submitted from a mobile device

    The floor was filthy. No king size bed in master bedroom.

    The location was great and view amazing. Apartment very spacious

    Stayed in June 2025

  • Reviewed: June 27, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Resort View Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    The only real problem was that the bed one side was okay. On the other side, the springs had collapsed. The bathroom is open to the bedroom and the lounge room.

    We loved the accommodation, the room was good, sitting on the outside area, the pools and gyms.

    Stayed in June 2025

  • Reviewed: June 23, 2025

    8.0
    Good. Excellent facilities and infrastructure on the island. Would choose a different apartment orientation next time
    • Leisure trip
    • Solo traveler
    • Two-Bedroom Two Bathroom Ocean Front Apartment
    • Stayed 7 nights
    • Submitted from a mobile device

    In winter, facing over the ocean meant too cold and windy to use the balcony and no direct sun during the day. Appreciate this orientation is the best for summer/wet season

    Great location

    Stayed in June 2025

  • Reviewed: June 19, 2025

    7.0
    Great location and price but the room needs some attention.
    • Leisure trip
    • Couple
    • One-Bedroom Resort View Apartment
    • Stayed 3 nights

    The room was looking very tired and and some fixtures need attention. The bath tap leaked while on, the fridge and other parts were rusty and ugly. The cleaning staff were very noisy and woke us every morning!

    Location was great

    Stayed in June 2025

  • Reviewed: June 17, 2025

    9.0
    Great location, fabulous view, friendly check in staff
    • Leisure trip
    • Group
    • Two-Bedroom Two Bathroom Resort View Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing major of note-there was some damage to the kitchen table and the spa/pool was unfortunately closed due to maintenance

    Great location and view, well set up for a group with basic cooking facilities

    Stayed in June 2025

  • Reviewed: June 12, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Three-Bedroom Two Bathroom Ocean View Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    The main bathroom was not very clean

    The view and the space

    Stayed in June 2025

  • Reviewed: May 9, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • One-Bedroom Resort View Apartment
    • Stayed 2 nights

    great location

    Stayed in May 2025

  • Reviewed: April 27, 2025

    8.0
    For over $500/night, I wasn’t happy at all, I won’t stay here again
    • Leisure trip
    • Family with young children
    • Two-Bedroom Two Bathroom Ocean Front Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    One Single bed had feet missing making it uneven, we removed the base and slept on mattress only. The other single bed had the base feet already removed. TV is main bedroom not working Dishwasher not working, kept tripping the circuit breaker A/C dripping in main bedroom Water leak in main bathroom Lack of kitchen utensils ie tongs, vegetable peeler Broken blind in main bedroom, wouldn’t go up No lift working for our entire stay, we were on level 5, so lucky no elderly guests! Some of these issues have been mentioned on your reviews, but obviously not addressed.

    The view

    Stayed in April 2025

  • Reviewed: April 24, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Two-Bedroom Two Bathroom Ocean Front Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    One pool was out of action

    Location, great views, close to everything for our two days

    Stayed in April 2025

  • Reviewed: April 22, 2025

    7.0
    We loved the ocean view but I was disappointed in the standard of presentation of the apartment.
    • Leisure trip
    • Group
    • Two-Bedroom Two Bathroom Ocean Front Apartment
    • Stayed 4 nights

    This apartment badly needs a refurb and refresh, particularly given the money you pay for the accommodation.

    Location is amazing! View was amazing!

    Stayed in April 2025

Showing 1 - 25

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