Absolutely nothing

The Medusa is one of the best properties we have ever stayed at . The whole experience was 5 star. We will be recommending the Medusa to all of our friends and family

Stayed in August 2025

Nothing

Not applicable

Stayed in August 2025

How accomodating and welcoming the whole experience was . Such beautiful newly renovated rooms with everything you would possibly need and much more esp with the high end amenities.

Stayed in August 2025

Nothing. There was absolutely NOTHING to fault about this property, the service, the location, the comfort - it all exceeded our expectations. In fact, in my whole lifetime, I can count on one hand of the times I have experienced accommodation that has exceeded expectations, and this would have to be one of the best! Well done to Tommy who has obviously put an incredible amount of energy, creativity and care into the hotel's resurrection. Congratulations!

The hotel has been newly renovated so it was absolutely beautiful. Every room is eclectically decorated right down to the finest and most sensational detail. The wallpaper, carpet, beds, linen, EVERYTHING was outstanding. It was the perfect temperature, obviously double-glazed windows because it was completely peaceful once windows were sealed; water pressure was perfect; Aesop hair and body products were a delightful surprise; the Dyson hairdryers took it up a notch. The communal courtyard was stunning; as was the beautiful coffees/teas, filtered chilled water, and choc-tops available whenever you wish, as well as a beautiful fruit bowl filled with bananas and crisp and fresh apples. The whole experience at this boutique hotel was absolutely beyond expectation, and the staff couldn't do enough to accommodate whatever wishes we had - whether it was offering to chill our alcohol (for an event we were holding externally), and organising the airport shuttle (which was half the cost of a taxi!). Oh, and we stayed when Sydney was inundated with torrential rain so umbrellas were offered complimentary. We can only imagine that the Medusa Hotel would be even MORE sensational if the weather was lovely, to fully take advantage of the retractable roof in the courtyard. We will DEFINITELY be booking again - every time we come to Sydney.

Stayed in August 2025

There's not really anything I think could be better. There are stairs, it is built in a terrace house, but someone always around to help with bags etc. My room was small but so well designed that it didn't matter.

I was blown away by this hotel. Unexpected in the best way. In a fabulous central location, the decor is stylish and fun, a delightful atmosphere added to by the beautful open courtyard. The staff are beyond helpful and welcoming. It felt like a family rather than a hotel. I couldn't recommend this hotel more highly! I'll certainly be back.

Stayed in August 2025

Staff. Amazing people.

Get the big room. Have a great time.

Stayed in August 2025

The room was cold when I arrived and it is easy to hear what’s happening the other side of the walls 😉

The cosy classy style of the room

Stayed in August 2025

Nothing!

Very clean and gorgeously decorated! Wonderful amenities and staff.

Stayed in August 2025

Absolutely amazing location The staff are absolutely friendly. The hotel has all the amenities you can need The aesop soaps they have on site is an additional touch of excellence The rooms are well thought out in terms of amenities and design Dyson hair dryer The staff are always there to help you out whenever you need anything and are very flexible to make sure you’re happy We’ll definitely be staying here in my next trip to Australia Definitely one of the best boutique hotels

Stayed in August 2025

Really beautifully renovated place to stay. You can tell a whole lot of love has gone into this building! Medusa hotel team have done an amazing job. Location is perfect for Darlinghurst and a weekend in Sydney. Facilities and finishes are impeccable. VERY comfy bed, and I say that as someone with a bad back! The staff are so kind and really do go above and beyond. Thanks so much Yudhi!

Stayed in August 2025

Unique decor Great communication Comfy beds.

Stayed in August 2025

Great accomodation very shiny and new Everything was first class

Stayed in August 2025

That I couldn’t stay longer (by my own choice nothing the hotel did wrong)

The entire hotel from the moment you walk in the beautiful large entrance door, to the courtyard and into your bedroom - just feels so Grand! The finishes are perfect, the attention to detail in every part of the room and throughout is clearly well thought out. Staff were so lovely and just the right amount of helpful and not in your face. It was so easy to book, check in & check out. All the need to know’s were printed and so easy to understand. Easy, keyless entry using the numbered keypad on the door meaning you didn’t have to share a room key with anyone you could come and go as you pleased. Overall was an amazing stay in such a lush feeling hotel.

Stayed in August 2025

Everything was perfect!

Clean, brand new renovated hotel. Amazing customer service. Good food options nearby

Stayed in August 2025

Medusa hotel after its recent renovation is unreal. 5 star interiors with 5 star service. Great location and fab staff. Rooms were huge, beds comfy and the deep bath perfect addition to the bathrooms.

Stayed in August 2025

I have stayed at this property multiple times, and the staff are consistently so genuine and lovely. From check-in to check-out, they make the stay comfortable. Secondly, the recent renovations are amazing - our room was beautiful and provided a great vibe to kick-start a long weekend down in Sydney seeing gigs and eating and drinking our way around the many great venues surrounding the accomodation!

Stayed in August 2025

The light on the tv was quite bright so i just had to turn it off at the powerpoint at night.

Incredible service, the staff were proud of the hotel and happy to help with anything we needed. The room was very nice, comfortable and cozy.

Stayed in August 2025

Centrally located, really nice decor and everything I needed

Stayed in August 2025

Nothing.

It was in a great location close to shops, train and Australian Museum and walking distance to the Art Gallery of NSW and the city. The room was really comfortable and a bit quirky with a fridge, microwave and all you needed to eat and drink there. Staff were really helpful and good fun and it was very quiet too. Very near cafes and restaurants. Will definitely stay here again.

Stayed in April 2025

Very friendly staff, especially Jesse.

Stayed in March 2025

no breakfast served

Stayed in March 2025

Tiny room but in great location and friendly personel

Stayed in February 2025

Nothing to say , enjoyed our stay

Location,set of the hotel and style. Staff where friendly and helpful.

Stayed in April 2025

Jesse rubs a fun, tight ship that feels like a friend’s place where you’re welcome and have your very own space. Bathtub!

Stayed in March 2025