Reviews of Novotel Melbourne On Collins 4.5 stars
270 Collins Street, 3000 Melbourne, Australia
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe only highlight of the stay was the evening meal. The restaurant meal was very good. The soup of the day was delicious and the very hot wedges hit the spot on a cold night.
Lots of things- looks like trying to streamline and it is showing- very unreliable elevators, asked to use the staffing elevators as there was only one elevator working out of three for customers. Waited a very long time to get the elevator back down to reception area over 10 minutes. No mini bar or snacks in the room and then they ask to leave card details for what was it - nothing - nothing to purchase in the room- no mini bar or snacks! Black mould in the bathroom shower area- no frills here. Room wasn't serviced very well either- we moved the couch so that we could watch the television straight on and there were food and crumbs under the couch. Master light switch turned off everything from lighting to the heating, no lights over the bed- they were there but no switch to turn them on. We have stayed here before and last time was also disappointing. We wont be back.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation and cleaning staff were great.
3 out of 5 lifts not operating and took multiple request for staff to allow access to stairwells. Staff didn’t really seem to be making an effort to make customers a priority.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewIt was a basic cheap room, but the room was more spacious than other hotels, and the room service food was delicious and good. Pasta was also delicious. And the restaurant on the 3rd floor also had wonderful food and delicious food. And I was moved by the kindness of the elderly male employee.
It was uncomfortable with the shower attached. It would have been more perfect with the shower cord.
Dear Kim, Thank you for taking the time to share your feedback. We’re thrilled to hear you had such a positive experience during your stay at Novotel Melbourne on Collins. It’s wonderful that you found your room more spacious than other hotels and enjoyed our room service offerings, particularly the pasta which we’re proud to prepare fresh daily. Our chefs take great care in selecting quality ingredients for all dishes. Regarding your shower experience, we appreciate your feedback about the setup. We are happy to advise that our upcoming refurbishment will address this issue. Lastly, we’re delighted our restaurant offerings on Level 3 met your expectations and that our team member’s kindness made an impression. Colleagues like him exemplify our commitment to warm hospitality. We hope to see you again soon. Best regards, Andrew Maynard, General Manager
Dear Kim, Thank you for taking the time to share your feedback. We’re thrilled to hear you had such a positive experience during your stay at Novotel Melbourne on Collins. It’s wonderful that you found your room more spacious than other h… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewIt's always great staying here, close to everything.
We should have had our room serviced while we were out, but it didn't happen, so no coffee refills and no milk.
Dear June, Thank you for taking the time to review your stay. It’s wonderful to hear you enjoyed another stay with us at Novotel Melbourne on Collins. Please accept our apologies regarding the refreshment replenishment during your stay. Our team is always available to assist with any requests through our 24-hour reception or in-room dining service. We would be delighted to welcome you back on another occasion. Best wishes, Andrew Maynard, General Manager
Dear June, Thank you for taking the time to review your stay. It’s wonderful to hear you enjoyed another stay with us at Novotel Melbourne on Collins. Please accept our apologies regarding the refreshment replenishment during your stay. … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewWe had requested a room with a view if possible and away from the lifts. This was met to a point. The buffet breakfast provided variety, nutritional options and great coffee
Our view was lack lustre due to the pool undergoing refurbishment. Unfortunately, there were issues with the lifts causing delays
Dear Guest, Please accept our thanks for your review. We're delighted you enjoyed your recent stay at Novotel Melbourne on Collins. It was our pleasure to accommodate your room preferences and provide a varied breakfast selection with nutritional options. Our chefs take particular care in sourcing quality coffee beans to start mornings right. We regret any inconvenience caused during your stay and appreciate your understanding regarding temporary service adjustments. Please know our team remains available around the clock to assist with any immediate concerns. Finally, we're thrilled our breakfast offerings met your expectations and hope the coffee provided that essential morning boost during your Melbourne adventures. We hope we have the pleasure of welcoming you back again on a future visit. With kind regards, Andrew Maynard, General Manager
Dear Guest, Please accept our thanks for your review. We're delighted you enjoyed your recent stay at Novotel Melbourne on Collins. It was our pleasure to accommodate your room preferences and provide a varied breakfast selection wi… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewRooms were clean. Beds were comfortable. Food was nice and atmosphere was nice. Walking distance to many attractions in Melbourne too.
The pool was under renovation, an email or notification before our stay would have been nice, so that we didn't avoid disappointment on arrival. Also, valet parking at pick up was a bit disorganised. One lift working for a busy weekend was a little annoying too.
Dear Melissa, Thank you for sharing your opinion with us. We're delighted your experience highlighted the comfort of our beds and the quality of our culinary offerings. Our housekeeping team takes particular pride in maintaining accommodation standards, and we're glad this contributed positively to your stay. While we always strive for seamless operations, we acknowledge your observations about certain services during peak periods. Our engineering team conducts regular lift maintenance to ensure reliability, and we're reviewing valet procedures to enhance efficiency. The pool works form part of our exciting refurbishment, though we understand that our communication regarding this needs to be addressed. Finally, our central Collins Street location remains ideal for exploring Melbourne's attractions, and we trust this convenience enhanced your visit. We look forward to seeing you again. Best regards, Andrew Maynard, General Manager
Dear Melissa, Thank you for sharing your opinion with us. We're delighted your experience highlighted the comfort of our beds and the quality of our culinary offerings. Our housekeeping team takes particular pride in maintaining accom… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewBar area was lovely comfortable and spacious also loved the bathrooms had bath not shower only
The lifts weren’t working properly and the pool area was closed - this only happened after we already booked and we weren’t notified. Was very disappointing as I specifically booked his hotel because it had a heated indoor pool
Dear Anne, Thank you for sharing your review. We're delighted our team made such a positive impression during your stay. However, we sincerely regret the inconvenience caused by maintenance works affecting our lifts and the unexpected pool closure. Please know our team remains available to assist guests directly with any access requirements. Finally, it's wonderful you appreciated our bar's spacious design and bathroom comforts - these elements reflect our commitment to creating relaxing social spaces for all guests. We hope to have the opportunity to welcome you back to our hotel in the future. Best regards, Andrew Maynard, General Manager
Dear Anne, Thank you for sharing your review. We're delighted our team made such a positive impression during your stay. However, we sincerely regret the inconvenience caused by maintenance works affecting our lifts and the unexpecte… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGreat location, hotel car park available, well priced family rooms
Lifts were not working, took us half an hour to get out of the hotel on check out. Pool was also unavailable. Bar closes early on a Saturday night, a used room service tray in the hallway when we checked in was still there when we checked out. One of the pull out beds for the kids was extremely uncomfortable and the other was dangerous, looked like an old gaol bed with very sharp metal corners, not great with toddlers running around.
Dear Guest, Thank you for providing us with your feedback, it is always gratefully received. We're pleased our convenient parking facilities and family-friendly accommodation options contributed positively to your stay. We sincerely apologise for the issues you experienced during your stay, including the lift delays, pool unavailability, early bar closure, and the condition of the pull-out beds. Please know that your comments have been shared with our team so we can address these matters promptly. We’re pleased to let you know that our pool has now been refurbished and will reopen at the end of September, and we are also planning a full hotel refurbishment in 2026, which will include significant upgrades to rooms, furniture, and facilities. We regret that your stay did not fully meet expectations and hope to welcome you back in the future to provide a more comfortable and seamless experience. Best wishes, Andrew Maynard, General Manager
Dear Guest, Thank you for providing us with your feedback, it is always gratefully received. We're pleased our convenient parking facilities and family-friendly accommodation options contributed positively to your stay. We sincerely… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation
Unbelievable. When we booked expecting to use swimming pool. Also the lifts were not working. Putting lots of stress on time management. Management never replied or commented after I messaged 2 times. Won't go there again
Dear Stewart, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated our central location. We sincerely apologise for the inconvenience caused by the lifts and the pool being unavailable during your stay. We understand how this impacted your plans and appreciate your frustration. We’re pleased to let you know that our pool has now been refurbished and will reopen at the end of September. Additionally, we are planning a full hotel refurbishment in 2026, which will address many of the facilities concerns you experienced. We regret that your stay did not meet expectations and hope that in the future we may have the opportunity to provide a more seamless and enjoyable experience. Best regards, Andrew Maynard, General Manager
Dear Stewart, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated our central location. We sincerely apologise for the inconvenience caused by the lifts and the pool being unavailable during your… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewIt’s in the centre of Melbourne and all the amenities are very close
Nothing
Dear Piayna, Thanks so much for your positive feedback. We're delighted you enjoyed your stay with us. Our team takes pride in offering a prime Collins Street location that puts Melbourne's finest attractions and conveniences right at your doorstep. This central positioning allows guests to experience the city's vibrant energy while maintaining a comfortable retreat. All of the team look forward to seeing you again in the future. Kind regards, Andrew Maynard, General Manager
Dear Piayna, Thanks so much for your positive feedback. We're delighted you enjoyed your stay with us. Our team takes pride in offering a prime Collins Street location that puts Melbourne's finest attractions and conveniences r… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewGreat location close to CBD and train station. Good breakfast. Eventually after a room change (due to some maintenance issues with uneven carpet and loose desk support posts), the new room was good size, clean and good view. Proximity to fire exits and what appear to be fire doors locking off parts of the quite long corridors between rooms looks to be a good safe approach.
Better maintenance of room. Finish the construction works in the shopping arcade area.
Dear Laraine, Thank you very much for your review. We're delighted you appreciated our breakfast offerings and found your replacement room spacious with pleasing views. Our team takes pride in delivering comfortable accommodations that meet our high standards. However, we regret any inconvenience caused by maintenance aspects and ongoing nearby renovations. Please know our staff are always available to address room concerns promptly during stays. Finally, we're pleased our central location provided convenient access to Melbourne's highlights, and that our safety measures in corridor design offered reassurance during your visit. We hope to welcome you back in the future. All the best. Andrew Maynard, General Manager
Dear Laraine, Thank you very much for your review. We're delighted you appreciated our breakfast offerings and found your replacement room spacious with pleasing views. Our team takes pride in delivering comfortable accommodations th… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe location was very good. The room was a good size, comfortable and very ventilation/heating system worked well. The breakfasts were good but quite expensive. I don't know if there was a continental only option.
The fact that the swimming pool was being repaired. One of the reasons I chose the hotel was because of the availability of a swimming pool. I did not receive any indication that it would not be available
Dear Russell, Thank you for sharing your review. We're particularly pleased our central location met your needs, being just steps from Melbourne's premier shopping and transport links. The room's comfort and climate control features are indeed designed with guest wellbeing in mind. While we regret the temporary pool closure affected your experience, we're committed to ensuring all facilities meet expectations during future visits, though we regret that our communication fell short in this instance. Thank you again for acknowledging our strengths while helping us identify improvement opportunities through your valuable comments. All of the team do hope that we have the pleasure of welcoming you back. Best regards, Andrew Maynard, General Manager
Dear Russell, Thank you for sharing your review. We're particularly pleased our central location met your needs, being just steps from Melbourne's premier shopping and transport links. The room's comfort and climate control fe… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewGreat service, friendly staff and comfortable room.
The only issue was when we arrived and tried to park for the Valet parking. Unfortunately all the parks at the front had been taken and when we called they must have been busy as no one answered for quite some time. We had to circle the block a few times (on Collins St this is a drama in itself) before someone answered the phone and cleared the space for us to park.
Dear Lennon, We appreciate the time you took to provide this feedback. We're delighted you highlighted our service quality and found our team members welcoming during your stay. However, we regret the initial challenges you experienced with our valet parking service. Our front desk team is always available to assist with parking queries, though we acknowledge response times can vary during peak periods. Additionally, we're pleased your room provided the comfort required for your visit. We hope to have the pleasure of welcoming you again. Kind regards, Andrew Maynard, General Manager
Dear Lennon, We appreciate the time you took to provide this feedback. We're delighted you highlighted our service quality and found our team members welcoming during your stay. However, we regret the initial challenges you experienc… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe facilities were not opened ! Parking wasn’t good ! Mould in shower
Dear Lorelle, Thank you for taking the time to share your feedback. We sincerely apologise your stay didn't meet expectations in several aspects. Our location adjacent to St Collins Lane's renovations may have temporarily affected some facility access, though we acknowledge this doesn't excuse the shortcomings you experienced. Our parking team will review your feedback as we balance guest convenience with CBD space limitations. Regarding bathroom maintenance, we've reinforced cleaning protocols to ensure our usual high standards are consistently met. We hope that we are able to offer you an improved experience in the future. Kind regards, Andrew Maynard, General Manager
Dear Lorelle, Thank you for taking the time to share your feedback. We sincerely apologise your stay didn't meet expectations in several aspects. Our location adjacent to St Collins Lane's renovations may have temporarily affected… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewFood from the restaurant was delicious
Booked through booking.com and filtered for accommodation with an indoor pool and breakfast included, there was no mention of the pool being closed on booking.com or I would have stayed elsewhere with the kids. Also our hair dryer didn’t work, I purchased a bottle of wine via room service and didn’t have a bottle opener to open it and the pillows were massive or hard. Oh I also received a welcome message on the tv that called me a man!
Dear Sarah, Thank you for taking the time to share your experience. We're delighted our culinary offerings left a positive impression during your stay. Our chefs take great pride in crafting dishes that showcase Melbourne's vibrant food culture. We sincerely apologise your experience fell short in several aspects. Please rest assured we've shared your comments with our maintenance team regarding the technical issues encountered. While we have tried to ensure third party websites have the most up to date information, we apologise that this was not the case regarding the pool renovation. We look forward to welcoming you back for an improved experience. Best wishes, Andrew Maynard, General Manager
Dear Sarah, Thank you for taking the time to share your experience. We're delighted our culinary offerings left a positive impression during your stay. Our chefs take great pride in crafting dishes that showcase Melbourne's vibran… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewGreat location
Not much but was undergoing renovations so couldn’t use pool etc
Dear Sally, Thank you for your feedback. We’re glad you enjoyed our central location and found your stay good value. We apologise for any inconvenience caused by the pool being unavailable during its refurbishment. We look forward to welcoming you back once the upgraded pool is complete so you can enjoy the full facilities. Best regards, Andrew Maynard, General Manager
Dear Sally, Thank you for your feedback. We’re glad you enjoyed our central location and found your stay good value. We apologise for any inconvenience caused by the pool being unavailable during its refurbishment. We look forward to … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLocation
No valet to park our car
Dear Debra, Thank you for your feedback. We’re glad you enjoyed our central location. We do offer valet parking at the hotel, and we apologise if it was not available or offered at the time of your arrival. We’ll review this with our team to ensure all guests are aware of this service in the future. We look forward to welcoming you back to Novotel Melbourne on Collins. Best regards, Andrew Maynard, General Manager
Dear Debra, Thank you for your feedback. We’re glad you enjoyed our central location. We do offer valet parking at the hotel, and we apologise if it was not available or offered at the time of your arrival. We’ll review this with our te… Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewgreat location
a little noisy at night being on the pool level
Dear Leanne, Thank you for your feedback. We’re delighted to hear you had a great time and enjoyed our central location. We apologise for any noise from the pool area during your stay and appreciate your understanding. We look forward to welcoming you back to Novotel Melbourne on Collins for another enjoyable visit. Best wishes, Andrew Maynard, General Manager
Dear Leanne, Thank you for your feedback. We’re delighted to hear you had a great time and enjoyed our central location. We apologise for any noise from the pool area during your stay and appreciate your understanding. We look forward… Show more