Reviews of Fully Furnished Modern Unit in centre of city
8/14 Esmond Street, 4720 Emerald, Australia
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewA great place to stay in Emerald. Close to everything you need and very comfortable, plenty of space, cover for the car, all at a very competitive price.
Thanks Barry, I am glad you enjoyed your stay. I look forward to hosting you again.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewIt was not fit for purpose. Holes in the wall, utensils were dirty, staining on the walls. The bed sheets, blanket and pillow cases were stained and unwashed. The room smelt of wed dog and tobacco smoke. The towels were stained. The toilet paper was dirty. Dead cockroaches throughout the facility.
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewGreat location, comfortable lounge and bed.
Clearly the place had not been cleaned: the oven was dirty with a greasy crumb-filled tray left in there; the shower and toilet were dirty and there were cobwebs and spiders in visible places that clearly had not been swept. The unit was well-stocked with cleaning and washing products, however, there were no tea towels or teaspoons. Initially I contacted the owner with photos of the oven. He responded a few hours later thanking me for the feedback and apologising. I then contacted him later that day when I discovered the state of the shower, sending accompanying photos. His response to this second message took nearly 24 hours and was not satisfactory - although he apologised again and said he would have a stern word with his cleaners there was no offer of sending a cleaner around nor any other remedial offers made. So I cleaned the oven, shower, toilet and floors and purchased some tea towels and tea spoons. This is not what clients should have to undertake.
Thank you for your review. You mentioned to me that just the oven was not dirty and that you had kindly cleaned it already. I didn’t see a reason to send you the cleaner at 8pm. Anyways, I apologise again for the state of the oven. It shouldn’t have happened. I have now changed my cleaners after your feedback. I am hoping this would result in better guest satisfaction.
Thank you for your review. You mentioned to me that just the oven was not dirty and that you had kindly cleaned it already. I didn’t see a reason to send you the cleaner at 8pm. Anyways, I apologise again for the state of the oven. It shou… Show more
Reviewed: 1 July 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 15 December 2024 · Stayed in December 2024
Verified reviewReviewed: 18 November 2024 · Stayed in November 2024
Verified reviewLove how comfortable the unit is, everything you need to feel like a home. 100% will stay there every time I’m going to Emerald♥️
Thank you Fernanda, I am glad you enjoyed your stay. I look forward to hosting you again :-)
Reviewed: 25 October 2024 · Stayed in October 2024
Verified reviewQuiet
There was no coffee holes in bedroom door and around the place
Hi Ross, what was the issue with Staff and Cleanliness? I have mentioned on my listing that there won’t be any staff onsite. The cleaner cleaned the place and has sent me photos. Please elaborate so that I can address it. The coffee was in the cupboard, we checked after you left and there was heaps! The holes in the wall was caused by the previous guest slamming the door in the wall. It is a minor dent and shouldn’t affect your stay. Happy for you to text me on my mobile. Thanks mate
Hi Ross, what was the issue with Staff and Cleanliness? I have mentioned on my listing that there won’t be any staff onsite. The cleaner cleaned the place and has sent me photos. Please elaborate so that I can address it. The coffee was in… Show more
Reviewed: 22 October 2024 · Stayed in October 2024
Verified reviewHow comfortable the unit was
The rubbish bins in the back yard were full. At midday and afternoon we have to keep the windows and kitchen door closed, due to odour of the rubbish bins.
Reviewed: 13 October 2024 · Stayed in October 2024
Verified reviewReviewed: 6 September 2024 · Stayed in September 2024
Verified reviewGood location
Reviewed: 1 September 2024 · Stayed in August 2024
Verified reviewReviewed: 29 August 2024 · Stayed in August 2024
Verified reviewReviewed: 23 August 2024 · Stayed in August 2024
Verified review