Reviews of Mt Quincan Crater Retreat 4.5 stars
Hunt Road, 4884 Yungaburra, Australia
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Reviewed: 2 September 2025 · Stayed in June 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThis s our third stay at Mt Quincan. We love the tree top cabins. They are cosy and rustic, and you have a real chance of seeing tree kangaroos. We walked around the crater , and on the second night saw two female tree kangaroos, one with an older joey and one just poking its head out of the pouch. There is also plenty of bird life, skinks and geckos to keep you amused. A fantastic experience. . Will come back again.
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewLocation and unique design of accommodation that gives guests a treetop view. The breakfast provisions were appreciated. Wildlife, especially the tree kangaroos
The place was very cold in the mornings (in winter), and although there was a fireplace, there wasn't enough kindling or fire starters provided. Reception only opened for 90-minutes per day, so not much help readily available.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in June 2025
Verified reviewgood
couldn't get the fire going not enough kindling, The couch and cushions smelled mouldy
We're so sorry to hear you had trouble getting the fire going during your stay. Our team is always on hand to help, and we wish we'd known about these issues during your stay so we could have addressed them immediately. We'll definitely be looking into the mouldy smell as this isn't something other guests have mentioned or the team have noticed, but we do want to ensure everything is perfect for future visitors. We appreciate you bringing this to our attention.
We're so sorry to hear you had trouble getting the fire going during your stay. Our team is always on hand to help, and we wish we'd known about these issues during your stay so we could have addressed them immediately. We'll de… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in April 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewBreakfast pack provided was adequate.
Website showed amazing 180 deg views over the tablelands and Crater. However the treehouse I was given, over the crater, had at most a 10 degree view of part of the crater, rest of the view was blocked by rainforest scrub. Very disappointing. It should be advertised as a rainforest canopy cabin with a glimpse of the Crater. See photo of crater view from cabin deck.0 The bed is way too soft, and lumpy, like a marshmallow. If you have a bad back or knee issues it's very uncomfortable. And if you're a stomach sleeper, forget it, you get bent backwards. Terrible night sleep. No mention of the steep slippery paths to access the cabin was on the website. If you have mobility issues, like a dodgy knee, it will be a challenge. No step stool provided in kitchen. I'm not overly short at 5'4, but I still couldn't reach the top shelves in the kitchen. The TV was smaller than my computer monitor.
We appreciate you taking the time to share your feedback regarding your recent stay. We're truly sorry to hear that certain aspects of your experience didn't meet your expectations, and we'd like to clarify a few points. Regarding the views, the Crater View Treehouse which you booked does offer a view of the crater, which is distinct from our Tablelands and Canopy Treehouse that provide expansive, 180-degree panoramic views. We always strive to accommodate guest preferences for a Tablelands view if we are made aware prior to arrival and availability allows. We understand that bed firmness is a very personal preference. While the majority of our guests find our beds comfortable and enjoyable, we regret that it wasn't to your liking. We have a variety of treehouses, and some treehouses do have shorter, less inclined walkways. We absolutely accommodate guests with mobility issues in these specific treehouses when we are informed. Photos of the walkways are also available on our listing to provide a clear depiction of access. Thank you again for your valuable feedback.
We appreciate you taking the time to share your feedback regarding your recent stay. We're truly sorry to hear that certain aspects of your experience didn't meet your expectations, and we'd like to clarify a few points. Regardi… Show more
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewBeautiful location and accomadation. Experienced tree kangaroos from our balcony.
Not enough food or vegetarian option for breakfast. Casual backpackers in active wear who where unsure of what they should be doing or saying. High end price for low end service.
We're so glad to hear you enjoyed our beautiful location and accommodation, and that you had the special experience of seeing tree kangaroos from your balcony! It's a highlight for many of our guests. We're sorry to hear that the breakfast and service didn't meet your expectations. We offer a complimentary country-style breakfast that includes bacon, eggs, chipolatas, sausages, a selection of cereals, milk, and orange juice. We would have been more than happy to prepare a full vegetarian breakfast for you if we had been made aware of your dietary preferences. Regarding service, we pride ourselves on operating with a 100% local team. Occasionally, during exceptionally busy periods, we do bring in additional staff (that may be from overseas) to assist with housekeeping. We aim for every guest to receive excellent service, and we regret if this was not your experience. We appreciate your valuable feedback as it helps us to continually improve.
We're so glad to hear you enjoyed our beautiful location and accommodation, and that you had the special experience of seeing tree kangaroos from your balcony! It's a highlight for many of our guests. We're sorry to hear that t… Show more
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewComplimentary breakfast was amazing. Was very comfortable. Got to see possums and tree kangaroos
Nothing
Thank you for your wonderful review! We are so glad you enjoyed the complimentary breakfast and had a comfortable stay. How amazing that you got to see possums and tree kangaroos—it is always a special experience! We hope to welcome you back again soon. 😊🌿
Thank you for your wonderful review! We are so glad you enjoyed the complimentary breakfast and had a comfortable stay. How amazing that you got to see possums and tree kangaroos—it is always a special experience! We hope to welcome you bac… Show more
Reviewed: 28 December 2024 · Stayed in December 2024
Verified reviewBeautiful accommodation. Tree kangaroos visited our tree house frequently. We love that we can (gas) BBQ at the verandah. The bath overlooking the crater / nature is so beautiful.
Thank you for your lovely review! We're thrilled you enjoyed the accommodation and had visits from our tree kangaroos—such a special and rare experience! It’s great to hear you made use of the BBQ and enjoyed the bath looking out to the crater. We hope to welcome you back again soon! 😊🌿
Thank you for your lovely review! We're thrilled you enjoyed the accommodation and had visits from our tree kangaroos—such a special and rare experience! It’s great to hear you made use of the BBQ and enjoyed the bath looking out to th… Show more
Reviewed: 6 November 2024 · Stayed in November 2024
Verified reviewThe 180 degree windows made for an immersive experience. The breakfast made our stay extra special. It was quiet and peaceful. And the jacuzzi tub was big enough for myself and my 6’2” husband!
Only the short crater walk was open and there were 2 dead wallabies on the not so scenic path. This shouldn’t be sold as even a trail.
Reviewed: 7 October 2024 · Stayed in October 2024
Verified reviewVery private, relaxing and comfortable. Location was perfect, nature right on the doorstep. Loved it.
Nothing
Thank you for your kind review! We're so glad you enjoyed the privacy, comfort, and peaceful natural surroundings. It’s wonderful to hear that the location was perfect for you! We’d love to welcome you back again soon. 😊🌿
Reviewed: 1 October 2024 · Stayed in September 2024
Verified reviewUnique bespoke private cabin in jungle in special location on rim of dormant volcano.
Reviewed: 13 September 2024 · Stayed in September 2024
Verified reviewReviewed: 5 August 2024 · Stayed in August 2024
Verified reviewReviewed: 29 July 2024 · Stayed in July 2024
Verified reviewBrilliant and heaps of it
Comfy chairs on balcony
Reviewed: 21 July 2024 · Stayed in July 2024
Verified reviewThe fact that you could do as much or as little as you wanted. The views, hottub, and fireplace. The wildlife. The little touches (complementary items e.g. port, chocolates, breakfast, freshly baked scones and bread).
Having to leave 😕
Reviewed: 12 July 2024 · Stayed in July 2024
Verified reviewReviewed: 7 July 2024 · Stayed in June 2024
Verified reviewScenery around the accommodation.
I clearly informed the accommodation I am vegetarian and they said they would take care of this while preparing breakfast. Unfortunately, they kept the vegetables which was meant to be for me and sausages for my daughter in one big plate. Liquid from the sausages were everywhere on the plate which was mixed with vegetables. Regardles of dietary restrictions it felt unhygienic to put vegetables, mushrooms and meat products together. I also highly recommend to take enough food when staying at this place. Restaurants and cafes at nearby towns close early. Additionally, we thought the place could have done with some renovations as it generally felt a bit outdated. Online it was advertised that there were several walking tracks around the summit and to the base of the crater, however, there was no clear signage. Generally the place was in a beautiful location, perfect for a getaway. Expect to see some beautiful sunsets and sunrises.
Reviewed: 7 July 2024 · Stayed in July 2024
Verified reviewLoved the scones on arrival, the fireplace and spa bath so good. The bed super comfy! Had a great trip.
Reviewed: 5 July 2024 · Stayed in July 2024
Verified reviewEvery little detail was anticipated and catered for, attention to detail was impeccable.
We should have booked a third night.