The very minor details in a true 5star resort that you don’t think about until they’re not there. Shoe horns, shoe polish kits, extra towels, bed turndown. Toilet seat not installed straight, towel racks ditto. “First world problems” of course but there are standards to be upheld.

It’s been a 5 resort, under previous management and probably still qualifies as such. Quite large room, yetweirdly narrow corridors (allows more lettable space) plus excellent breakfast, and pleased to see decent flat white coffee rather than the low rent drip filter brews preferred by many US chains. Two double beds in our room, and very comfortable they were. Free self parking.

Stayed in May 2024

Not much actually

Elegant

Stayed in April 2024

All good

Location and hotel quality

Stayed in May 2024

Good variety and service

Stayed in May 2024

The snotty reception staff when I checked out. Never judge a book by its cover comes to mind!

The breakfast and pool atea

Stayed in April 2024

Over all this is a nice property but i fyou look a the details of the romm there were a couple of maintence items that require attention The plaster wall was broken and marked behind the bed head A hotel map indicating the correct lift to use from jthe carrpark would be good at checkin

Large windows ? Glass sliding doors overlooking the pool Large bathroom seperate toilet and shower Basement parking Free 7 KW electric car charging

Stayed in April 2024

The pool was freezing but still took a dip. No spa room.

Loved the hotel and the staff it's beautiful. Location near marina and beach is great. Delightful ambience. The scenery and views great. Flowers in the foyer were put of this world.

Stayed in April 2024

We were initially allocated room 148, which had a full-height, brick wall balcony and an awful smell because of its location within the hotel. We asked to change rooms and our only option was a room that cost an additional $50 a night, yet the hotel wasn’t even close to capacity. It appeared as though it was a tactic to push paid upgrades onto guests. This was very disappointing as the image on our booking was not an accurate reflection of the room we were allocated, and ate into our first day. We also ordered the $34 cheese platter based on a visual we saw on Instagram and it wasn’t presented in the same beautiful way, which was also disappointing. However our stay was otherwise pleasant.

The hotel is located right near SeaWorld and although there are rumours that it is dated, it was honestly absolutely fine.

Stayed in April 2024

Price of the buffet was excessive, although it was really a seafood buffet and our family doesnt eat Seafood so we paid a premium unnecessarily. The meal was actually significantly higher than the accommodation so I guess thats what didnt make sense to us.

Hotel looks amazing, high quality and very impressive from the entrance to the rooms. Staff were helpful and the pool was excellent. Kids really loved the pool and it wasnt too crowded even during school holidays thankfully.

Stayed in April 2024

No entertainment

Space Pool Beds and linen

Stayed in April 2024

Room very big and excellent

Stayed in April 2024

The lighting in the bathroom was very dim, it would be an advantage to have an option for brighter lighting. The spa bath jets had not been cleaned / flushed out with appropriate cleaning products. As a result of this procedure not being done, scum and obviously residue from previous guests dead skin cells and bodily oils etc had built up in the jets, when I emptied the bath the bathtub was when I discovered the problem. It is essential that spa baths are cleaned and maintained to ensure that hygiene is maintained.

The staff were very attentive and professional.

Stayed in April 2024

Couldn’t walk up to the downstairs bar to order a drink. There were (on occasions) not enough seating and/or not enough staff to take drinks orders.

Very professional staff and very friendly Beautiful room Elegant foyer

Stayed in April 2024

It was my husbands birthday and our wedding anniversary, which was mentioned when we made the booking. We received a lovely piece of birthday cake ; it would have been nice to receive some champagne to go with it. Just a thought. We did however receive a voucher for drinks at the bar.

Everything was beautiful , service top notch and accommodating. The only thing is when we checked in, we missed out on our "welcome drinks". We had to go and park our car and when we came back to finalise the checking in process, this went amiss. No biggie, but thought it would have been nice to receive. All in al a great experience.

Stayed in April 2024

Excellent location, great facilities

Stayed in March 2024

As mentioned above a door to the bathroom was an issue for me as there wasn't one, just an opening to the vanity bench and a door into toilet and shower cubicle. One would still need to exit shower cubicle to dry and dress, and the toilet was not far from bed either making privacy a major issue.

The room was excellent, though I would have preferred a door into the bathroom as there wasn't one, clearly a privacy issue.

Stayed in March 2024

Wasn't told of the bond prior. So after travelling got stuck trying to get that together as I didn't get paid until the next day. Wasn't given an access key when first checking in so got stuck in the 18 and over first floor. The bond than doesn't get refunded for 3-5 business day. We were put in a room (302) with an awful window outlook and a noisy generator or chimney outside. (Really affected the sleep).

The pool was stunning. The bedroom was divine as was the spa ensuite. Food delicious. Staff were friendly and polite.

Stayed in April 2024

Pool was very cold! It's beautiful but unheated. If it was a little warmer I would have been in heaven.

Rooms were gorgeous and the bed was one of the most comfortable I've ever stayed in. Lobby facilities and breakfast buffet were very lush.

Stayed in April 2024

The pillows were like flat pancakes!!!!

Very relaxing!!! Quiet. Loved the adults only pool section. Hotel had everything I needed. Very comfortable

Stayed in April 2024

starting to show its age....

Excellent property in a good position

Stayed in March 2024

Sand in the pool. Didn't know breakfast was included. Cocktails can be presented better. Also, whiskey in a plastic tumbler (I know, safety reasons haha)

Suite was amazing, really top tier stuff, as was the pool and all the staff. Drinks and location was incredible. Massage was fantastic as well. Love the classiness and the regal ambience of the entire resort.

Stayed in April 2024

Very fancy, amazing breakfast

Stayed in April 2024

Everything

Stayed in April 2024

Facilities needs maintenance

Good

Stayed in April 2024