Nice pool environments (particularly serenity pool) good gym facility

Stayed in September 2025

Few more kids and families than I had expected. Pool not as peaceful certain times.

Love the pool and how close it was to everything. Breakfast was delicious and staff super friendly.

Stayed in September 2025

Facilities were great. Very comfortable. Pool was lovely. Staff were very helpful.

Stayed in August 2025

Location, pool, staff

Stayed in August 2025

- Breakfast was pretty standard, not really 5 star, not really different from a 3 stars. It wasn’t bad, just regular. -there were not enough sun beds that had wide umbrellas, so people were struggling to find a spot out of the sun. And therefore hotel had issue with people blocking sun beds. - the rooms were a bit tired and dated. Rooms need renovation. A bit of dust here and there but really needs renovation in the next year to continue being the best. - the spa bathtubs on the balconies look good but so loud, so really nobody would turn them on. There is nothing relaxing in having a bath with such volume of motor. Save yourself a trouble, just remove them during your next renovation. Simple bath is much cheaper and more useful. - the restaurant at the front of the property looks very poor and uninviting, just plastic and a bunch of tables. Just look at Vivo, this is the style of the venue you’d expect to see at the front of a 5 stars property. People nowadays don’t just go for a meal deal, people require a good vibe and an aesthetically appealing ambiance. - some places, I noted had a cosmetic renovation, but the quality is low. Lobby and pool toilets and changing rooms: the wallpaper is peeling, finishes are cheap, doors are scratched, no ventilation, not a 5-stars property vibe. - toilets in the lobby shall both become unisex toilets. Have seen multiple times people waiting on one toilet while other gender toilet is free. Overall the renovation shall be done and designed by a professional hotel architect/designer, not just repaint or stick wallpaper. Quality finishes and materials must be used, like quality contemporary tapware, wall finishes and furniture. No plastic or limited plastic for the restaurants.

Swimming pools were fantastic.

Stayed in August 2025

quality of bed slippery staircase ( partner was injured) external furniture sparse and uncomfortable

location spa breakfast

Stayed in August 2025

Room needs to be updated No lift

Balcony sea views, Breakfast good, Swimming pools/ gardens Very helpful staff

Stayed in August 2025

A lot of wear and tear, loovers on balcony broken not opening, limited lighting in room, room service missed dirty glasses two days in a row.

Great location, comfortable bed

Stayed in August 2025

Breakfast was too expensive for us, which was disappointing Housekeeing was fairy average and the supplied products were awful, I went and purchased soap, shampoo, conditioner and wish I had bought laundry detergent myself. the shampoo and conditioner smelled very strongly of cloves which is NOT a universally enjoyed smell to have in your hair and the shower gel was so watered down it was almost unusable. The laundry detergent was truly useless, I am currently re washing all the clothes I washed while away as they are not at all clean.

The reception staff were lovely and extremely helpful, especially with booking last minute tours. The pools were beautiful and a real highlight of our stay. The room was larger than we expected and the outlook and views were really gorgeous. The hotel was very well situated, everything was super easy to access. We appreciated being able to use the pools before and after checkout very much, especially with an excited small child

Stayed in August 2025

The pool is not heated, too cold to swim in on 28-degree days in August. Needs to be heated or at least the spa. Long walk to lift access rooms, hard to confirm prior that we would be given a room with lift access even though disability issues were explained. We took the risk. Felt it a bit abrupt when I asked if I should book another accommodation due to the disability issue the person on the phone said "yes".

I liked I was given a room with lift access as requested. The day spa was awesome. Breakfast was great. Reception staff lovely during our stay. Parking was excellent.

Stayed in August 2025

Nothing!

Everything!!,perfect location -fabulous pools and room was lovely with excellent service.

Stayed in July 2025

The hotel seemed a bit dated and tired.

Loved the staff and the location was perfect.

Stayed in July 2025

The food at the restaurant was not our favourite.

Great hotel and location. Stunning pool and bar.

Stayed in July 2025

No lift - we carried a pram up and down stairs multiple times a day. Out of touch with their customer - a family 3x room apartment didn’t have plastic bowls/ plates, there were no hairstyling tools. We wouldn’t do the breakfast again. An omelette or juice station would be great.

Pool & beach pool. Location was excellent.

Stayed in July 2025

Location and very nice room

Stayed in June 2025

difficult to get pool sun lounges as everyday they were reserved very early morning by people but never used til mid morning. The resort did realise this problem and did take actions by advising all guess that reserving sun lounges was no longer possible. The situation did improved but again not easy to get a pool sun lounge

resort was clean, pool was nice

Stayed in July 2025

No lifts to upstairs apartments. Need to alert those who need ground floor apartments.

Spacious, setting lication

Stayed in July 2025

No comment

Everything.

Stayed in June 2025

Spa was cold.

Pools were great. Good breakfast.

Stayed in June 2025

The serenity pool was just delightful and our nearby accommodation was very peaceful and elegant. All of the staff were friendly and helpful, with special thanks to Joyce for sorting out our room. We look forward to returning in the future.

Stayed in May 2025

There was no wifi available in my room at all

Great view. Lovely pools. Food really good …. Best spicy Margarita!!!!!

Stayed in May 2025

Breakfast items were cold. Stairs were a challenge to get to the room

Great room. Good pool. Good pool bar, although it was shut for renovations one day.

Stayed in April 2025

The stairs.

Stayed in May 2025

EVERYTHING

Stayed in March 2025