11-15 Port Douglas Road, 4877 Port Douglas, Australia
#188 of 243 hotels in Port Douglas
Guests' ChoiceBased on 87 hotel reviews
7.6Cleanliness
8.2
Comfort
8.1
Location
7.8
Facilities
8.0
Staff
8.8
Value for money
8.0
Free Wifi
8.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: August 29, 2025
Karenne
Australian/a
Stayed in August 2025
Reviewed: August 23, 2025
Sharyn
AustraliaTraffic noise
Spacious good pool
Stayed in August 2025
Reviewed: August 13, 2025
Kevin
United KingdomToaster didn’t work, nor did dining room ceiling light, floor filthy.
Great apartment with good facilities
Stayed in August 2025
Reviewed: July 24, 2025
Sally
AustraliaNo keys for screen doors to exit and lock whilst at the pool.
The 2bdr apartment was fantastic. Having a full kitchen to cook and prepare food for ourselves was really great. The washing machine in the bathroom was a bonus.
Stayed in July 2025
Reviewed: July 21, 2025
Prue
AustraliaWe had trouble getting Netflix etc
Loved the accomodation, clean, new appliances great location.
Stayed in July 2025
Reviewed: July 10, 2025
Milena
AustraliaIt would be good if the bathroom was renovated.
Very clean, the kitchen is new.
Stayed in July 2025
Reviewed: April 17, 2025
Ruth
AustraliaThe bathroom could have been bigger as it also held the washing machine.
The pool
Stayed in April 2025
Reviewed: January 4, 2025
Frances
AustraliaBeds (mattresses) were super uncomfortable for our group sadly. As non-locals unable to bear the heat aircon should be in all rooms.
The pool & location were excellent!
Stayed in December 2024
Reviewed: August 26, 2024
Wendi
United StatesThe facility is quite dated, flickering hall lights, inviting exterior. The living room furniture was a wooden bench sofa only, very uncomfortable and no chairs. We couldn’t even relax in the apartment.
The beds were comfy and there was parking, a balcony and a pool. The kitchen was well equipped.
Stayed in August 2024
Reviewed: July 10, 2024
Sam
AustraliaNothing! We were very happy with our stay here
The pool was lovely. Nice spacious apartments with underground parking. Beds were comfy. Located not too far out of the main part of Port Douglas - short drive by car or bus.
Stayed in July 2024
Reviewed: July 8, 2024
Martin
AustraliaThe traffic noise on the main road could be heard from the unit
Very comfortable and convenient to local markets and shops
Stayed in July 2024
Reviewed: May 15, 2024
Ross
AustraliaOn the main road, so was noisier than expected. This probably only affects some rooms
Facilties are good.
Stayed in May 2024
Reviewed: October 21, 2023
Nicole
AustraliaBeds could have been more comfortable and soundproofing between floors isnt great.
Lovely renovated room, beautiful tropical gardens and warm swimming pool. Very well maintained property with secure parking.
Stayed in September 2023
Reviewed: September 18, 2023
Vickie
AustraliaOur apartment 6 was next to the gate that a lot of people used to come and go from the resort.
Quiet a good location. We had our own transport.
Stayed in September 2023
Reviewed: September 13, 2023
Deborah
Australia,
,
Stayed in September 2023
Reviewed: September 6, 2023
Jenny
AustraliaIt would have been nice to have security screens on doors and windows on the common balcony. The people staying in the back bedroom felt nervous to leave the window open at night.
The staff were great. Swimming pool and BBQ complex was very well kept. The unit was comfortable and reasonably well appointed. The bonus of washing machine and dryer was helpful. Having a lift made our stay easy and enjoyable.
Stayed in August 2023
Reviewed: August 4, 2023
Elizabeth
AustraliaThe Apartment was dark needed more lighting bed was okay obviously not a non smoking property otherwise okay
Nice apartments clean inside needed a bit more lighting does have a lift pool area nice well kept gardens 1.3kl from Port Douglas need a car to travel or you can walk beach across the road about 4 minutes not a bad place to stay
Stayed in July 2023
Reviewed: July 20, 2023
Daisy
United StatesPlease note that if you are doing water activities, the apt complex does not allow hanging any clothes or towels etc on the balcony AT ALL. We did not know this before and it was very inconvenient as we did 3 reef diving day trips and would have liked to dry our items on the balcony outside. Also, we were unlucky in that our neighbor was a heavy smoker and the prevailing winds carried all the smoke into our unit. We could not keep the windows and balcony doors open despite the PERFECT weather. We were unit 22.
Nice layout for a family of 4
Stayed in July 2023
Reviewed: July 13, 2023
Josef
AustraliaApartment could do with a face lift, also a bit musty.
Very good value for money and good place if you plan to use it mainly as a base as opposed to looking for a resort holiday location. Good location and friendly staff. Nice but basic pool area
Stayed in July 2023
Reviewed: July 12, 2023
Mary-louise
AustraliaSuperior room type was not as advertised. Whilst partially refurbished furnishings were dated. Bathroom/laundry was ensuite in size. Double bed was hard, single beds on rollers moved around too much making for an uncomfortable sleep. Floor was dirty ( not vaccinated or washed) & kitchen blind filthy dirty. Aircon didn’t work.
Stayed in July 2023
Reviewed: July 7, 2023
Amanda
AustraliaHard to find anything wrong to be honest maybe the shower head was abit low lucky we are not tall and the pillows could be abit softer
Room was comfortable and clean guessing had been renovated had everything we needed as was self contained
Stayed in July 2023
Reviewed: July 4, 2023
Daan
United StatesThe ac could have worked a little better for the climate
Great staff and spacious rooms
Stayed in July 2023
Reviewed: May 8, 2023
Justin
New Zealandcould have had a few more pans and utensils in the kitchen.
Great pool and easy access from the room
Stayed in May 2023
Reviewed: May 5, 2023
Chantal
AustraliaUnit was immaculately cleaned, staff were sensational, very responsive and helpful. Pool was always lovely and not overcrowded. Comfortable beds. Fantastic value for money for families.
Stayed in April 2023
Jastrzębia Góra, Poland
Carrick on Shannon, Ireland
Cutigliano, Italy
Kaprun, Austria
Karon Beach, Thailand
Madrid, Spain
Beijing, China
Bangkok, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content