12 Third St, 3461 Hepburn Springs, Australia
#64 of 64 hotels in Hepburn Springs
Guests' ChoiceBased on 15 hotel reviews
6.0Cleanliness
7.0
Comfort
8.2
Location
8.3
Facilities
6.2
Staff
7.4
Value for money
6.5
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Showing 1 - 15
Reviewed: July 29, 2025
Esther
Australiawe ran out of toilet paper - we booked thinking we git a corner spa and there wasn’t one. It apparently was booked out by different people.
the beds were comfy
Stayed in July 2025
Reviewed: July 19, 2025
Shaun
AustraliaEverything i want a refund plus compensation for getting bed bugs all over us
Nothing
Stayed in July 2025
Reviewed: June 29, 2025
Robin
AustraliaNothing
Beautiful & peaceful
Stayed in June 2025
Reviewed: June 8, 2025
George
AustraliaI was told that only us two will be in the building, she confirmed many times we will be on our own. There were two other people there, we were lied to. The reason I booked there and paid extra was to have a Spa. When I got there I was told the tap mechanism is not working and to fill the spa with the shower unit which took twenty minutes. I put the shower on maximum heat but the shower took so long to fill that the water was under Luke warm to touch by hand and got into the spa and could not stay as it was very cold to the body and got out. When I rang to complain she said I could have filled the spa with the kettle. I told her that I have same spa at my home and I am not stupid to keep emptying the kettle. 2 minutes on the kettle to put one and a half lites of water every two minutes. That would be less water than the 300 litres of water to fill the spa. Bathroom door could not close and lock so the other people could walk in after they use the toilet. The fireplace we were told was working and that she put a block of wood on to keep it going. The wood did not burn. I looked for kindling and there was none. I rang the lady and she told me to go to the service station and get some. There was blocks of wood in the car port but no kindling. She said that everything was wet because of the heavy rain and everything was soaked. She could have left kindling. It was very cold and we could not get warm. She also said that the cleaner lives down stairs. This was supposed to be us only not shared by others. Do not book at Purple house as I found out after all her properties are all shared Bathroom, which is not suitable. I would give this place a Zero rating. Not even a one.
Location only
Stayed in June 2025
Reviewed: April 3, 2025
Lynne
Australia1. All through the night, a bright light shone directly into the bedroom window, intermittently, perhaps activated by a movement sensor, as wildlife came close. The bedroom needs better blackout curtains or a blind. 2. The kitchenette was substandard, with no bench, no toaster, tangled cords for kettle sitting on microwave, which was on fridge. 3. To shower, guests have to climb into the spa bath, which required exceptional agility. It was essentially dangerous. 4. The only practical spot to park the car was on a narrow, rocky slope, being awkward for guests on the passenger side. 5. The code for the locked key box was difficult to see. 6. The steps up to the balcony and the front door were very steep. Guests need to be especially agile. 7. The immediate surrounds were messy, with dead garden plants, old and dirty plastic chairs upturned, and an unloved ambience. 8. An up to date photo of the exterior of the whole house (instead of an artist’s drawing) would give an honest impression to guests of the premises.
Location was quiet, which was important to us. The furnishings in our Double Room with View were old, but clean. The bed was quite comfortable. The bathroom had been updated, and was clean, but the enormous bath presented a problem. The balcony was a pleasant spot to sit.
Stayed in April 2025
Reviewed: March 24, 2025
Pauline
AustraliaThe key code for the locked box for me who wears reading glasses was difficult to read, the very small numbers to gain access to the keys took me a little time to get right
The location was lovely. Quiet and the beautiful outlook of trees and listening to the birds was lovely. The beds are super comfortable.
Stayed in March 2025
Reviewed: March 23, 2025
Mcfarlane
AustraliaHeard people walking around well after midnight and a 4x4 came roaring onto the property a Sometime after that.
The location was amazing!
Stayed in March 2025
Reviewed: March 2, 2025
Julian
AustraliaThe only sink is in the bathroom which was so shallow, you could not fill the kettle up with it.
It was convenient and well located.
Stayed in March 2025
Reviewed: January 17, 2025
Nina
AustraliaRequesting extra offline payment for bringing a pet - advertised as no extra fee. The room and furniture was old, dingy and dirty. Carpet not vacuumed properly. Rubbish lying outside the property. Windows not cleaned for weeks. Spiders in the bathtub. Attitude of the property owner - unresponsive to Booking.com customer support, denial of uncleanness of the property and refusal to reimburse the booking fee when we did not stay there because of the room condition. Note: the driveway is fairly steep and gravel. I had a car with a reasonably high suspension, so I was OK but other cars could struggle.
Location - in a quiet spot in the bush.
Stayed in January 2025
Reviewed: June 16, 2025
Andrea
AustraliaThere are no comments available for this review
Stayed in June 2025
Reviewed: February 13, 2025
Qilian
AustraliaThere are no comments available for this review
Stayed in February 2025
Reviewed: January 27, 2025
Pauline
AustraliaThere are no comments available for this review
Stayed in December 2024
Reviewed: January 7, 2025
Shu
AustraliaThere are no comments available for this review
Stayed in December 2024
Reviewed: December 29, 2024
Donna
AustraliaThere are no comments available for this review
Stayed in December 2024
Showing 1 - 15
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