Reviews of Quest Mont Albert 4.5 stars

Dear Sean Thank you very much for taking the time to share your feedback. I am delighted to hear that you enjoyed the location and facilities at Quest Mont Albert and that your room and overall cleanliness met your expectations. I also noticed your ratings for service and value were a little lower and I would love to understand what may have fallen short during your stay. Our team genuinely strives to make every guest feel welcome, comfortable, and completely looked after, and your feedback is invaluable in helping us ensure we get everything right. Please feel free to share any details so that we can make improvements and ensure your next visit is absolutely seamless. It was a pleasure to host you and we would be absolutely delighted to welcome you back whenever you next visit Melbourne. We truly want every stay with us to be a five star experience, and your thoughts help us make that possible. Warm regards Jaskaran Singh Front Office Manager Quest Mont Albert

Dear Sean Thank you very much for taking the time to share your feedback. I am delighted to hear that you enjoyed the location and facilities at Quest Mont Albert and that your room and overall cleanliness met your expectations. I also no… Show more

Dear Karen Thank you very much for taking the time to share your feedback. I am truly pleased that our front office team could accommodate your early arrival and make the check-in process smooth and convenient for you. We always aim to ensure that every guest feels welcome, valued, and well looked after from the moment they arrive, and it is wonderful to hear that this made a positive difference for you. I also want to sincerely apologise that the ongoing work during your stay impacted your overall experience. I completely understand how this may have affected your enjoyment of the apartment, and I truly appreciate your patience and understanding during this time. I would like to reassure you that the renovations are scheduled to be fully completed by the end of this year. Once finished, the improvements will enhance every aspect of the property, from comfort to ambience, and I am confident that future stays will be even more seamless, relaxing, and enjoyable. Your honest feedback is incredibly valuable to us. It helps us continually improve and ensures that we can go above and beyond for every guest. Our team genuinely wants every aspect of a stay to be effortless and memorable, and we would be absolutely delighted to welcome you back once the renovations are complete. We would love the opportunity to show you the refreshed apartments and ensure your next visit exceeds all expectations. Thank you again for your kind recognition of our team and your patience during this period of improvement. It was truly a pleasure to host you, and we look forward to welcoming you back to Quest Mont Albert for a flawless and truly relaxing stay. Warm regards Jaskaran Singh Front Office Manager Quest Mont Albert

Dear Karen Thank you very much for taking the time to share your feedback. I am truly pleased that our front office team could accommodate your early arrival and make the check-in process smooth and convenient for you. We always aim to ens… Show more

Dear Noble, I would like to sincerely thank you for sharing such kind words following your recent stay with us at Quest Mont Albert. It truly means a great deal to the entire team to know that your experience was so positive in every way. We are delighted that you found the rooms spacious and comfortable, and that our facilities, location, and service all contributed to making your stay enjoyable. Your perfect scores across cleanliness, value, service, and the apartment itself are especially encouraging, as these are areas we place the utmost importance on maintaining for every guest. It is wonderful to hear that you found our staff friendly and welcoming. This is something we take great pride in. Knowing that you felt so well looked after is the best recognition we could hope for, and I will be sure to share your feedback with the whole team, who will be delighted by your comments. Equally, it is reassuring to read that there was nothing you felt needed improving. While we are always looking for ways to enhance our guests’ experience, it is heartening to know that everything met your expectations on this occasion. Thank you once again for choosing to stay with us and for taking the time to share your experience. We hope to have the pleasure of welcoming you back to Quest Mont Albert again in the future, where we will be ready to make your next stay just as effortless and enjoyable. Warm regards, Jaskaran Singh Front Office Manager Quest Mont Albert

Dear Noble, I would like to sincerely thank you for sharing such kind words following your recent stay with us at Quest Mont Albert. It truly means a great deal to the entire team to know that your experience was so positive in every way. … Show more

Dear Andrew, We are very disappointed to read this second review from you, following the one you already left on Google three weeks ago. After your first review, we reached out personally to apologise, explained that the parking charge is clearly displayed on Booking.com, and even offered you a full refund of the $25 purely out of care for your experience. Unfortunately, when we called you with this gesture, you hung up on us and later sent our team clown emojis — behaviour that was both rude and unnecessary when we were only trying to help. It’s also worth noting that none of the additional concerns you mention here were raised during your stay, which would have given us the opportunity to resolve them immediately. Instead, you’ve now chosen to leave two negative reviews, weeks apart, repeating the same points and introducing new ones that were never discussed. This does not reflect a genuine attempt at resolution, but rather a desire to publicly discredit our team and property. At Quest Mont Albert, we pride ourselves on responding to genuine feedback with care, action, and respect. We cannot, however, allow repeated disrespect toward our staff when they are doing their utmost to make things right. Out of fairness to our team and to future guests, we are reporting this matter directly with Booking.com and have provided screenshots of the communication and duplicate reviews for their investigation. We will always welcome genuine feedback with care and action, but we cannot accept repeated disrespect towards our staff when they have gone above and beyond to assist. For this reason, we respectfully request that you do not return to Quest Mont Albert due to us not being the right fit for you. To those reading this, we hope you can see this review for what it is. Our commitment remains to provide every guest with a safe, welcoming and caring environment, and we will always continue to go above and beyond for those who stay with us. We wish Andrew well, but it is clear that our property is not the right fit for him. Warm regards, Ruchela Kumarasinghe Property Manager Quest Mont Albert

Dear Andrew, We are very disappointed to read this second review from you, following the one you already left on Google three weeks ago. After your first review, we reached out personally to apologise, explained that the parking charge is … Show more

Dear Kenneth, Thank you for taking the time to share your experience with us. We’re glad to hear that you found your apartment well-presented, spacious, and of good value. I sincerely apologise for the inconvenience caused on your last day regarding the missed housekeeping. This is certainly not the standard we aim for, and I’m sorry that it fell to me to step in for the emergency cleaning. Your feedback is invaluable, and we’ll be reviewing our processes to ensure this doesn’t happen again. We truly appreciate your understanding and your kind comments about our service and value. It was a pleasure hosting you, and we hope to welcome you back soon for an even smoother and more effortless stay. Warm regards, Jaskaran Singh Front Office Manager Quest Mont Albert

Dear Kenneth, Thank you for taking the time to share your experience with us. We’re glad to hear that you found your apartment well-presented, spacious, and of good value. I sincerely apologise for the inconvenience caused on your last da… Show more

Dear Gail, Thank you so much for taking the time to share your feedback following your recent stay with us at Quest Mont Albert. I’m glad to hear you enjoyed the fabulous location and apartment layout, and that our team was able to assist you promptly, even with the sewing kit emergency — we always strive to go that extra mile for our guests. I sincerely apologise for the disturbance caused by the unexpected banging during the early morning hours. I completely understand how important a peaceful night’s rest is, and I’m sorry that we couldn’t provide an immediate explanation or resolution at the time. We’re actively investigating this to ensure it doesn’t happen again. Regarding the delay with your extra blanket, thank you for your patience, and I’m sorry for any inconvenience this caused. We appreciate your honest feedback about our service and value, as it helps us continually improve. Gail, your comfort and satisfaction mean a lot to us, and we hope to have the opportunity to welcome you back for an even more seamless and restful stay. Warm regards, Jaskaran Singh Front Office Manager Quest Mont Albert

Dear Gail, Thank you so much for taking the time to share your feedback following your recent stay with us at Quest Mont Albert. I’m glad to hear you enjoyed the fabulous location and apartment layout, and that our team was able to assist … Show more

Dear Guest, Thank you so much for your glowing 10/10 review and for choosing to stay with us at Quest Mont Albert! We’re absolutely thrilled to hear that you found the apartment clean, well-equipped, and surprisingly quiet despite our central location. It’s wonderful to know that our reception team made you feel welcome. We truly believe that those little moments of warmth and connection make all the difference in a guest’s stay. Your recommendation means the world to us and is one of the highest compliments we could receive. Thank you again for your kind words, and we very much look forward to welcoming you back whenever you’re next in Melbourne. Warm regards, Jaskaran Singh Front Office Manager Quest Mont Albert

Dear Guest, Thank you so much for your glowing 10/10 review and for choosing to stay with us at Quest Mont Albert! We’re absolutely thrilled to hear that you found the apartment clean, well-equipped, and surprisingly quiet despite our cen… Show more

Dear Hee Lin, Thank you for taking the time to share your feedback following your recent stay at Quest Mont Albert. It’s lovely to hear that our team’s friendliness left a positive impression on you; that really means a lot to us. We always aim to make our guests feel warmly welcomed and well supported, so your kind words are very encouraging. That said, I’m genuinely sorry to learn that we fell short in terms of cleanliness and value during your stay. This is not the standard we strive for, and I truly appreciate you highlighting these areas. Your comments have been shared with our housekeeping and management teams so we can review what may have gone wrong and take the necessary steps to prevent this from happening again. Guest comfort, hygiene, and value are pillars of our service, and your honest feedback helps us hold ourselves accountable. If you’re open to it, I’d love the chance to speak further about your stay or hear any specific details you’d be willing to share. It would help us immensely in improving, and we’d be grateful for the opportunity to make things right next time. Thank you once again, Hee Lin. We hope to welcome you back and provide a more seamless experience on your next visit. Warm regards, Jaskaran Singh Front Office Manager Quest Mont Albert

Dear Hee Lin, Thank you for taking the time to share your feedback following your recent stay at Quest Mont Albert. It’s lovely to hear that our team’s friendliness left a positive impression on you; that really means a lot to us. We alwa… Show more

Dear Kaye, Thank you so much for taking the time to leave a review, and for choosing to stay with us again. We truly value your loyalty and are delighted to know that our location remains a perfect fit for your needs. We're so pleased to see your 10/10 ratings across the board, from cleanliness and value to service and room quality. Your kind words mean a great deal to the entire team. We're sorry to hear about the noise disturbance on Friday night. While this is sometimes unavoidable with other guests, please never hesitate to let us know during your stay; we're always happy to do what we can to ensure a restful experience. We look forward to welcoming you back again soon, and perhaps next time you’ll get a chance to try our breakfast! Warm regards, Jaskaran Singh Front Office Manager Quest Mont Albert

Dear Kaye, Thank you so much for taking the time to leave a review, and for choosing to stay with us again. We truly value your loyalty and are delighted to know that our location remains a perfect fit for your needs. We're so pleased to … Show more

Dear Roger, Thank you so much for your thoughtful review and for rating your experience so highly across all areas. We are absolutely delighted to know that you enjoyed your time with us and that the facilities, cleanliness, service, and value all met your expectations. It means a great deal to the entire team that you found the apartment and overall environment so comfortable. We truly aim to provide a space where our guests can feel completely at ease, whether travelling for business or leisure. I also want to thank you for your honest feedback regarding the water pressure. I completely understand how something like that can affect your overall comfort, and we really appreciate you bringing it to our attention. I have already shared this with our maintenance team so we can investigate and take the necessary steps to ensure it is addressed promptly. At Quest Mont Albert, we are always striving to fine-tune every detail, and your insights help us do just that. We’re so glad to have had the opportunity to host you, and we sincerely hope to welcome you back again soon. Should you return, please don’t hesitate to reach out to us directly; we’d be more than happy to look after your stay and ensure everything is exactly as it should be. Warm regards, Jaskaran Singh Front Office Manager Quest Mont Albert

Dear Roger, Thank you so much for your thoughtful review and for rating your experience so highly across all areas. We are absolutely delighted to know that you enjoyed your time with us and that the facilities, cleanliness, service, and v… Show more