Reviews of Melbourne CBD Central Apartment Hotel Official 4.5 stars
155 Bourke Street, 3000 Melbourne, Australia
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewwell equipped, very quiet - fine for our purposes
nothing
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation
It was filthy, so dirty everyone in the family ended up getting sick. There were dried blood stains all over the mattresses which also were incredibly uncomfortable. There was urine stains on the main bedroom ensuite door, dust coving the whole apartment, everyone’s socks and feet were black after walking around the apartment. The whole apartment looked like it hadn’t been cleaned before we occupied it, had no general cleaning supplies in there for us to clean it up.
Dear Dorrington, Thank you for your feedback. We're very sorry for the condition of the apartment and the impact it had on your stay, especially with children involved. The cleanliness issues you described are unacceptable, and we sincerely apologise. Your comments will be urgently passed on to management and housekeeping for immediate attention. Kind regards Guest Services
Dear Dorrington, Thank you for your feedback. We're very sorry for the condition of the apartment and the impact it had on your stay, especially with children involved. The cleanliness issues you described are unacceptable, and we sinc… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe location
Dear John, Thank you for your feedback. We're sorry your experience was disappointing and especially apologise for the interaction at reception. That’s not the level of service we aim to provide, and your comments will be shared with the team for follow-up. Kind regards Guest Services
Dear John, Thank you for your feedback. We're sorry your experience was disappointing and especially apologise for the interaction at reception. That’s not the level of service we aim to provide, and your comments will be shared with t… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewLocation was excellent. Staff very friendly. Big enough for family of four. Extra separate toilet was good. Ability to split double bed was good for teenagers not having to share a bed. Bed was comfy. Had everything we needed. Short one night stay so was fine overall.
It was pretty dated. Carpet needs cleaning. Wasn’t that clean around skirting boards etc. Bed was fresh and clean though so that was fine. We got woken up in the middle of the night with banging in the walls from water pipes or something? Lasted about 20mins. Called maintenance number but no answer. Otherwise it was fine.
Dear Kealey, Thank you for your review. We’re pleased you found the location convenient, the apartment spacious, and the bedding comfortable. We apologise for the noise disturbance and the areas where cleanliness could be improved, and will share your feedback with the team. Kind Regards Guest Services
Dear Kealey, Thank you for your review. We’re pleased you found the location convenient, the apartment spacious, and the bedding comfortable. We apologise for the noise disturbance and the areas where cleanliness could be improved, and wil… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewLocation was great
Nearly all fixed lights did NOT work Spa bath did not work Window had large gaps letting in all cold weather. Had to stuff with a towel to stop the weather Heating not adjustable to warm up apartment as the drafty window stopped it warming up
Dear Gartner, Thank you for choosing to stay with us and for sharing your feedback. We’re pleased that you found our location to be great. However, we apologise that the condition of the apartment did not meet your expectations. We are sorry for the issues you experienced with the lights, the spa bath, and the window. We will be sure to address these matters with our maintenance team to ensure all our apartments are kept in the best condition. Kind regards Guest Services
Dear Gartner, Thank you for choosing to stay with us and for sharing your feedback. We’re pleased that you found our location to be great. However, we apologise that the condition of the apartment did not meet your expectations. We are sor… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewLocation
Reception staff unfriendly When I ask questions she un happy
Dear Oanh, Thank you for sharing your feedback. We're sorry that your experience with reception staff was not welcoming. This is not the standard we aim to provide, and your comments will be shared with the team to help improve guest interactions. We appreciate you mentioning the location and hope future visits offer a more positive experience. Kind regards Guest Services
Dear Oanh, Thank you for sharing your feedback. We're sorry that your experience with reception staff was not welcoming. This is not the standard we aim to provide, and your comments will be shared with the team to help improve guest i… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewNever returning!!!
We have stayed here previously, but will never stay again. Doona had blood stains, frypans still dirty from previous guests. Coffee mugs filthy, toilet wouldn't flush, towels had stains on them. Air-conditioning didn't work, so the room was stifling hot. Shower tiled wall had a hole in it. Pillows flat as pancakes. Nobody at reception for assistance with abusive guest, that intimidated our children...disgraceful .
Dear Lisa Thank you for sharing your feedback. We sincerely apologise for the unacceptable condition of your room and the lack of support you received during your stay. This is far from the standard we aim to provide, and we are truly sorry for the distress caused to you and your family. Your concerns will be addressed with urgency to prevent this from happening again. We appreciate your honesty and hope you find better experiences in the future. Kind regards Guest Services Melbourne CBD Central Apartment Hotel
Dear Lisa Thank you for sharing your feedback. We sincerely apologise for the unacceptable condition of your room and the lack of support you received during your stay. This is far from the standard we aim to provide, and we are truly sorr… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewLocation, gym, pool, sauna, beds were comfortable
Cleanliness, cooking equipment, plates and cups with chips in them and no wifi which was advertised as having wifi. No instructions on how to get gas stove started then we worked out gas was turned off.
Dear Norman Thank you for sharing your feedback. Glad the location and facilities worked well for you. Sorry about the cleanliness and the issues with cooking equipment and WiFi — your comments will be passed on for attention. Wishing you safe travels and hope to welcome you again. Kind regards Guest Services Melbourne CBD Central Apartment Hotel
Dear Norman Thank you for sharing your feedback. Glad the location and facilities worked well for you. Sorry about the cleanliness and the issues with cooking equipment and WiFi — your comments will be passed on for attention. Wishing you… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewIn the heart of the city & very close to everything. We were only there for 1 night, which served our purpose. Staff was friendly & efficient.
The rooms in general was clean, but the bathroom fan was very dirty and windows needed to be cleaner. Also the 2nd bedroom didn't have a door to separate it from the kitchen & lounge.
Dear Marcelline, Thank you for your feedback on your recent stay. We're pleased that you found our location very convenient and appreciated the efficiency of our staff. It sounds like your brief visit met its purpose well. However, we've noted your comments regarding some aspects of the room's cleanliness and layout. Your insights are valuable as we continuously work to enhance our guest experience. Kind regards Guest Services Melbourne CBD Central Apartment Hotel
Dear Marcelline, Thank you for your feedback on your recent stay. We're pleased that you found our location very convenient and appreciated the efficiency of our staff. It sounds like your brief visit met its purpose well. However, we… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewThe location
Bed separated into 2 single beds whilst we were sleeping. The room was not as clean as I’d expect for a hotel, stain on lamp shade that looked like it could have been a liquid spill that was never cleaned properly. Not enough power points near the bed to cater for my phone and CPAP machine. No parking and it cost us $115 to park whereas our last city stay hotel had a $17 deal with Wilson car park. Toilet seat was cheap and slammed shut. The staff were often tucked away in an office and couldn’t tell that we were waiting for help. I actually feel that this is one of the worst hotels that I’ve stayed at in over 10 years. I’ve stayed at motels in regional towns with better standards of service, cleanliness and quality of bedding etc. Not a pleasant stay at all
Dear McKenzie, Thank you for sharing your feedback. We sincerely apologise for the numerous issues you experienced during your stay—this is not the standard we aim to provide. Your comments about cleanliness, facilities, and service have been addressed with our management team for immediate improvement. We understand your disappointment and appreciate your honesty. Should you reconsider, we would welcome the opportunity to provide a much better experience. Kind regards, Guest Services Melbourne CBD Central Apartment Hotel
Dear McKenzie, Thank you for sharing your feedback. We sincerely apologise for the numerous issues you experienced during your stay—this is not the standard we aim to provide. Your comments about cleanliness, facilities, and service have… Show more
Reviewed: 19 June 2025 · Stayed in May 2025
Verified reviewThe hotel's close proximity to the vibrant CBD was a major plus. The room was spacious, spotless, and the bed was very comfortable.
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Dear Alexandra, Thank you for your kind review. We're so pleased you enjoyed a comfortable stay and found the location convenient for exploring the city. Looking forward to welcoming you again soon. Kind regards Guest Services Melbourne CBD Central Apartment Hotel
Dear Alexandra, Thank you for your kind review. We're so pleased you enjoyed a comfortable stay and found the location convenient for exploring the city. Looking forward to welcoming you again soon. Kind regards Guest Services Melbou… Show more
Reviewed: 14 June 2025 · Stayed in May 2025
Verified reviewLove this location for our city stays
Bathroom could have been cleaner there was long black hair on the bench
Dear Rebecca, Thank you for staying with us and for your lovely comments. We're glad you enjoy the location for your city visits and that it continues to be a great place for your stays. We appreciate your note about the bathroom and will follow up with the team to ensure more attention to detail. Looking forward to welcoming you back again soon! Kind regards, Guest Services Melbourne CBD Central Apartment Hotel
Dear Rebecca, Thank you for staying with us and for your lovely comments. We're glad you enjoy the location for your city visits and that it continues to be a great place for your stays. We appreciate your note about the bathroom and … Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewBedding was clean, bed comfortable.
Scruffy , tired and needed a deep clean. Reception not staffed on Sunday when we attempted to check in. Took 30mins plus standing out in the cold talking to remote help desk to get access to my pre paid room. Having to use unsafe web client to upload id and credit card info. This was not made obvious when i booked, otherwise i would have chosen a better alternative. The price was, in this case, too good to be true.
Dear Valued Guest, Thank you for staying with us and for sharing your experience. We're sorry to hear your check-in process was frustrating and appreciate you highlighting the issues with communication and presentation. Your comments will be reviewed further to help us improve. We’re glad you found the bed comfortable and hope your next stay is a smoother one. Kind regards, Guest Services Melbourne CBD Central Apartment Hotel
Dear Valued Guest, Thank you for staying with us and for sharing your experience. We're sorry to hear your check-in process was frustrating and appreciate you highlighting the issues with communication and presentation. Your comments w… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewLocation
Filthy. Spa bath was covered in think mould. Glasses in cupboard were not even washed. Nobody at reception at arrival. Had to wait 20 mins for someone. Checked out 4 hours after I checked in
Dear Valued Guest, Thank you for your feedback. We're sorry the experience wasn't up to expectations and appreciate you bringing these issues to our attention. The concerns about cleanliness and arrival service are being reviewed with our team to ensure this isn’t repeated. We understand your frustration and will be looking into the details of your stay carefully. Kind regards, Guest Services, Melbourne CBD Central Apartment Hotel
Dear Valued Guest, Thank you for your feedback. We're sorry the experience wasn't up to expectations and appreciate you bringing these issues to our attention. The concerns about cleanliness and arrival service are being reviewed w… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewBeds were comfortable, big spa bath. Seperate toilet!
One of the bedrooms have an internal window which would be good to have a curtain on, just to block out some of the light.
Dear Emily, Thanks for your feedback and your wonderful ratings! It's good to hear that the beds were comfortable, you enjoyed the big spa bath, and appreciated having a separate toilet. We've noted your comment about the internal window in one of the bedrooms and the suggestion for a curtain to block out light. Kind regards Guest Services Melbourne CBD Central Apartment
Dear Emily, Thanks for your feedback and your wonderful ratings! It's good to hear that the beds were comfortable, you enjoyed the big spa bath, and appreciated having a separate toilet. We've noted your comment about the internal… Show more
Reviewed: 14 May 2025 · Stayed in March 2025
Verified reviewFriendly and helpful woman on reception. Nice to have a proper check in which is getting rarer Location is great, a block from Flinders Street station. Close to everything. Very clean and felt like plenty of room for husband, teenage daughter and myself. Would be happy to stay there again.
Nothing much to say here. It's a little tired, but well looked after. Only thing I can think of is that it would be good to have a small container of UHT milk, at least enough to make a few cups of tea/coffee on arrival, before you've had time to shop.
Dear Rebekah, Thanks for your feedback and ratings! It's good to hear that we were a good option for your family, especially for budget-conscious travellers. We're pleased you found our reception staff friendly and helpful, and that you appreciated having a proper check-in. It's also fantastic that you loved our location, being a block from Flinders Street Station and close to everything. Glad you felt there was plenty of room for your family and that you would be happy to stay again! We've noted your comment about the place being a little tired but well looked after. Also, we appreciate the suggestion about providing a small container of UHT milk for tea/coffee on arrival. Kind regards Guest Services Melbourne CBD Central Apartment
Dear Rebekah, Thanks for your feedback and ratings! It's good to hear that we were a good option for your family, especially for budget-conscious travellers. We're pleased you found our reception staff friendly and helpful, and tha… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified reviewConveniently close to everything in the City!! Will recommend to anyone! 😀
Dear Suzanne Wow, a perfect 10 across the board! That's just brilliant to hear, and we're so pleased you found our location so convenient for everything in the city. We really appreciate your recommendation! Kind regards Guest Services Melbourne CBD Central Apartment
Dear Suzanne Wow, a perfect 10 across the board! That's just brilliant to hear, and we're so pleased you found our location so convenient for everything in the city. We really appreciate your recommendation! Kind regards Guest Ser… Show more