Reviews of Comfort Apartments Melbourne Central 4 stars
43 Lonsdale Street, 3000 Melbourne, Australia
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Reviewed: 1 September 2025 · Stayed in June 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewStaff were super friendly & helpful, check in was very easy, received an upgrade after train delay from regional Vic, and were very accommodating to a medical condition I have. Would highly recommend this hotel for a city stay. Short walk from Spring st- In the free tram zone & supermarket nearby. Near the theatre end of cbd
I have no complaints at all. Very happy
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewExcellent value in a great location close to everything. Easy check in and security deposit was released back very quickly.
You can hear every noise made in adjacent rooms, the bed was a little on the soft/saggy side and there is no parking.
Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewThe apartments were perfectly situated for my stay. The staff were nice, helpful and friendly.
The room was a bit dated and worn. Kitchen cupboards laminate was coming off, bathroom not overly clean around the bath. Shower head leaked and sprayed everywhere.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation and friendly staff
Upkeep of room, aged and broken facilities
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe Comfort Hotel was in the city close to where we needed to go
The TV didn’t work, the carpet was dirty, stained finger prints on walls, air con had to stay on all night for us to have lights in the middle of the night and it was noisy, the shower had mould on tile grout and floor, bed was rock hard and cushions on bed were dirty and stained. It was cheap, dirty and nasty. We were so disappointed as it was nothing like the photos on the booking site.
Dear Peter, Thank you for your review. We are glad that you like the location. Here we’d like to clarify that the air conditioning and TV were checked and are working properly. The bed, cushions and room were also found to be clean. Carpets are currently being replaced across the property as part of an ongoing renovation under new management since May 2025. Our online photos represent a mix of all room types. As one of the most affordable apartment options in Melbourne CBD, we aim to provide value while improvements are underway. Had you informed reception at check-in, we would have addressed your concerns immediately. Kind regards, Management Comfort Apartments Melbourne Central
Dear Peter, Thank you for your review. We are glad that you like the location. Here we’d like to clarify that the air conditioning and TV were checked and are working properly. The bed, cushions and room were also found to be clean. Carpet… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewWell located. Check-in was quick and easy.
Queen bed was actually 2 single beds pushed together, with an uncomfortable seam down the middle so I could only sleep on a single bed. Mattresses were very hard and uncomfortable. Poor sound insulation and room faced Lonsdale St - very loud traffic noise.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewI really liked the space and the amount of room that was there. It was nice to have a hotel apartment that had seperate bedroom, bathroom and lounge/kitchen instead of it all at once. There was a nice amount of room to be able to unpack and get comfortable without feeling cramped.
The shower did not hold temperature very well and there was no fan in the bathroom so it got very steamy very quickly, there was also no shower curtain or screen so water went all over the floor. The heater in the room did not work and kept coming up as 'faulty' so it only blew out cold air. They did provide a wall heater tho which was nice.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewRoom was spacious with a separate area for bedroom. Good kitchenette. Good location within walking distance of anywhere in the CBD.
Reverse cycle air conditioner was in the bedroom which tended to make the bedroom too hot and the living space not warm enough.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation
Quality of the apartment and things in it window was stuck open had to go get someone to fix it was dirty hair everywhere man hole hatch was open
Dear Rebecca, Thank you for your review. We are glad that you like the location. We’ve investigated your claims and found no hair or open manhole hatch in the room. The window issue you raised was promptly fixed by our staff. We do wish you had informed us of any concerns during your stay—we would have gladly assisted immediately. You had two different rooms booked that night, including a renovated one, yet left only a 1-star review without acknowledging it. As one of the most affordable apartments in Melbourne CBD, we believe your overall experience was not as poor as rated, and we kindly ask for a more reasonable assessment. Kind regards, Management Comfort Apartments Melbourne Central
Dear Rebecca, Thank you for your review. We are glad that you like the location. We’ve investigated your claims and found no hair or open manhole hatch in the room. The window issue you raised was promptly fixed by our staff. We do wish yo… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe location
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation and staff
Tv had no free to air channels. Door got seriously stuck and was hard to get into. No 24 reception for help with door and was warned I'd be charged $400 if I needed help after hours. Not my fault door gets jammed. Told to be quiet at night which is fair but maybe tell families noise before 8 am is not acceptable either.
Dear Melody, Thank you for your feedback. We are glad that you like our location and staff. The door has been checked and is in proper working condition. We are one of the most affordable apartment options in Melbourne CBD, which is why we do not operate a 24-hour reception—we also do not accept after-hours check-ins. The $350 call-out fee only applies if a keycard is lost after hours. During reception hours, we are always happy to provide spare keycards at no cost. We have a noise policy for all guests, both late at night and early in the morning, but we cannot control guest behaviour outside staffed hours. Had you raised your concerns during reception hours, we would have addressed them promptly. Thank you for staying with us. Kind regards, Management Comfort Apartments Melbourne Central
Dear Melody, Thank you for your feedback. We are glad that you like our location and staff. The door has been checked and is in proper working condition. We are one of the most affordable apartment options in Melbourne CBD, which is why we… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe location is amazing. It is close to the Parliament mento station. Very friendly and helpful staff
The room needed renovations, and the blanket didn’t have a proper blanket cover
Dear Halyna Thank you for staying at Comfort Apartments Melbourne Central and for sharing your feedback. We are delighted you enjoyed our convenient location and friendly team. Your comments are appreciated and help us ensure a pleasant stay for all our guests. We hope to welcome you again soon. Kind regards Comfort Apartments Melbourne Central
Dear Halyna Thank you for staying at Comfort Apartments Melbourne Central and for sharing your feedback. We are delighted you enjoyed our convenient location and friendly team. Your comments are appreciated and help us ensure a pleasant s… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation was good. Room was spacey.
Room wasn't overly clean (toilet was filthy). Shelves in cupboard were broken (held up by chopping board and a knife). Dryer and washing machine didn't work (faulty power point apparently). Furniture was also broken. No iron supplied in room (although there was an ironing board), I do believe they are doing their best with an unskilled cleaning and maintenance crew. Hotel appears to need quite a bit of work to bring it back up to a good standard.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewGood value clean central to everything very polite staff
Only stayed a night but it was good value and did the job what I only thing was the 200 deposit and got to wait up to 5-10 day return in this stone age were transfer pretty instead it does buffle me why it takes so long to come back but we're told before hand so probably only compliant
Dear Abel Thank you for your review and for choosing Comfort Apartments Melbourne Central. We are glad to hear you found your stay good value and appreciated the clean room and central location. We understand your concern regarding the deposit refund timeframe. While it is managed by the banking system and can vary, we do our best to process it promptly. We appreciate your feedback and hope to welcome you again soon. Kind regards Comfort Apartments Melbourne Central
Dear Abel Thank you for your review and for choosing Comfort Apartments Melbourne Central. We are glad to hear you found your stay good value and appreciated the clean room and central location. We understand your concern regarding the de… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewRoom was very clean bed we clean and not too uncomfortable but their pillows were too soft for my liking.
That when you walked down the hall to get to the room there was a very pungent smell (of the happy leaf) it was rather unpleasant
Dear Belinda Thank you for choosing Comfort Apartments Melbourne Central for your stay. We are glad to hear you had an enjoyable night out and appreciate your feedback. Your comments help us continue to improve the experience for all our guests. We look forward to welcoming you again in the future. Kind regards Comfort Apartments Melbourne Central
Dear Belinda Thank you for choosing Comfort Apartments Melbourne Central for your stay. We are glad to hear you had an enjoyable night out and appreciate your feedback. Your comments help us continue to improve the experience for all our … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewCleanliness Comfortable bedding. Close to where we needed to be the next day.
No biscuits with tea/coffee
Dear Miriam Thank you for your kind review and for staying at Comfort Apartments Melbourne Central. We are delighted to hear you enjoyed a clean and comfortable stay and that our location suited your needs. We appreciate your feedback and look forward to welcoming you again soon. Kind regards Comfort Apartments Melbourne Central
Dear Miriam Thank you for your kind review and for staying at Comfort Apartments Melbourne Central. We are delighted to hear you enjoyed a clean and comfortable stay and that our location suited your needs. We appreciate your feedback and… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified review