Reviews of Sails Motel Geraldton
137 Cathedral Avenue , 6530 Geraldton, Australia
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Reviewed: 5 September 2025 · Stayed in July 2025
Verified reviewFriendly staff, good central location
Property being renovated
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewAverage shower
Reviewed: 31 August 2025 · Stayed in July 2025
Verified review.
.
We’re so grateful for your rating. Thank you for taking the time to share it with us!
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewI mistakenly left my stuff in the room
I mistakenly left my stuff in the room
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGated parking
Outdated
Thank you for sharing your feedback with us. We appreciate your honesty and are sorry to hear that some aspects of your stay didn’t meet expectations. We’re excited to let you know that we are starting renovations on these rooms, including updated furnishings, modern bathrooms, and improved window coverings for extra comfort and privacy. We’re glad you made use of the gated parking, and we hope to welcome you back in the future to experience the upgrades firsthand.
Thank you for sharing your feedback with us. We appreciate your honesty and are sorry to hear that some aspects of your stay didn’t meet expectations. We’re excited to let you know that we are starting renovations on these rooms, including … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewIt was clean
The television did not work. I could hear the rooms surrounding, I could hear them farting, talking, snoring and I could hear the television. This made for an extremely short nights sleep
Thank you for taking the time to share your feedback with us Alex. We’re glad to hear that you found the room clean, but we’re sorry to learn about the issues you experienced during your stay. This is certainly not the level of comfort we aim to provide. We will be checking the television in your room and looking into ways to reduce noise disturbances for our guests. We truly appreciate your comments as they help us improve, and we hope we can welcome you back for a much better experience in the future.
Thank you for taking the time to share your feedback with us Alex. We’re glad to hear that you found the room clean, but we’re sorry to learn about the issues you experienced during your stay. This is certainly not the level of comfort we a… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewNo breakfast. Staff were absolutely lovely, so helpful. Fantastic location, just a few minutes from everything. Very convenient to have our parking spot right outside our door. Nice and warm inside, cold outside. Swimming pool so close, pity it was too cold to use.
We only found one issue, the shower curtain was too short and water from the shower splashed all over the bathroom floor. We had a soaked bath mat unfortunately. The water temp was great and pressure was really good.
Thank you so much for your lovely feedback Marleen! We’re delighted to hear you enjoyed your stay, found our team helpful, and loved the convenient location and cozy warmth inside. It’s great to know you appreciated the water temperature and pressure as well! We really appreciate you letting us know about the shower curtain, we’ll be sure to look into that straight away to avoid any splashing issues in the future. Hopefully next time the weather is warm enough for a dip in the pool! We look forward to welcoming you back soon. 😊
Thank you so much for your lovely feedback Marleen! We’re delighted to hear you enjoyed your stay, found our team helpful, and loved the convenient location and cozy warmth inside. It’s great to know you appreciated the water temperature an… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewlots of ants ,exhaust fan in bathroom very noisy
We’re truly sorry for the issues you encountered during your stay. Your comfort is very important to us, and we understand how frustrating this must have been. We’re excited to share that these rooms will soon undergo renovations. Thank you for your understanding, and we look forward to welcoming you back in the future to enjoy our newly upgraded rooms.
We’re truly sorry for the issues you encountered during your stay. Your comfort is very important to us, and we understand how frustrating this must have been. We’re excited to share that these rooms will soon undergo renovations. Thank you… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLarge common area with comfortable lounge TV and access to some kitchen facilities
Room we had were upstairs and are a little small
Thank you for your feedback! We’re glad you enjoyed the large common area and found the lounge comfortable. We appreciate your comments about the room size, our upstairs rooms are cozier, but we hope they still provided a comfortable stay. We hope to welcome you back again in the future.
Thank you for your feedback! We’re glad you enjoyed the large common area and found the lounge comfortable. We appreciate your comments about the room size, our upstairs rooms are cozier, but we hope they still provided a comfortable stay. … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewCentral to Geraldton cbd. Locked gate at night and entry to motel also locked from 5pm . Guests are provided a key and gate code
A little bit run down .
Thank you for your feedback Rory. We’re pleased you enjoyed our convenient location and the security measures we have in place for our guests’ peace of mind. We understand the property is a little dated, and we’re excited to share that we are currently in the process of renovations to bring Sails Motel back to life. We look forward to welcoming you back in the future to experience our refreshed and improved facilities.
Thank you for your feedback Rory. We’re pleased you enjoyed our convenient location and the security measures we have in place for our guests’ peace of mind. We understand the property is a little dated, and we’re excited to share that we a… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewNicely located in the suburbs of Geraldton with a short walk to reach the city center. Large parking. The room is quite small but comfortable and well-equipped.
The schedule of the reception is quite tight, closing at 5 PM. I finally received all information for automatic checking but the procedure is quite tedious with personal info to send by email. As I left before 10 AM, I actually did not see anybody from the hotel.
Thank you for taking the time to share your feedback with us Vinciane. We're glad to hear you enjoyed our convenient location and found the room comfortable and well-equipped. We do understand your comments regarding the after-hours check-in process. While our reception does close at 5PM, we aim to make late arrivals as smooth and secure as possible. Your feedback is appreciated and will help us look at ways to simplify the procedure in the future. We’re sorry we didn’t get a chance to meet you in person, but we do hope you had a pleasant stay overall and that we can welcome you again on your next visit to Geraldton.
Thank you for taking the time to share your feedback with us Vinciane. We're glad to hear you enjoyed our convenient location and found the room comfortable and well-equipped. We do understand your comments regarding the after-hours ch… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewYes
Thank you Margaret for your rating, we really appreciate it.
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe staff are exceptionally helpful and the cleaning is to a very high standard
Thank you so much for your kind words! We're thrilled to hear that you found our staff exceptionally helpful and appreciated the high standard of cleanliness. Your feedback means a lot to us and will be shared with the team. We hope to welcome you back again soon!
Thank you so much for your kind words! We're thrilled to hear that you found our staff exceptionally helpful and appreciated the high standard of cleanliness. Your feedback means a lot to us and will be shared with the team. We hope to … Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in May 2025
Verified reviewGreat location.
Thank you Dayle for your review and rating, we really appreciate it.
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewNeat & Tidy
Nothing
Thank you for your kind words Dayle! We're so glad to hear you found everything neat and tidy. We hope to welcome you back again soon.
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewHot shower
Very noisy on main road, secure parking gate didn’t work for the duration of our stay, second night banged back & forth due to strong wind. Second bed in lounge was very hard & uncomfortable. Bedroom hadn’t been vacuumed. Front door was difficult to unlock, lock needs attending. We arrived late sat and departed 10am Monday, there were no staff during that time to report anything to.
Thank you for your feedback Tracey. We're glad you appreciated the hot shower, but we're truly sorry to hear about the issues you experienced during your stay. We sincerely apologize for the noise from the road and the inconvenience caused by the parking gate and door lock. Your comments regarding the bed comfort and cleanliness have also been noted, and we’ll be addressing these matters with our housekeeping and maintenance teams. We appreciate you taking the time to share this feedback, and we hope to have the opportunity to provide you with a better experience in the future. Regards, Sails Motel Team
Thank you for your feedback Tracey. We're glad you appreciated the hot shower, but we're truly sorry to hear about the issues you experienced during your stay. We sincerely apologize for the noise from the road and the inconvenienc… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewOnly one night stopover, good price and location
Car park gate was broken
Thank you for your review Drew! We're glad you found our location convenient and our pricing good for your stopover. We do apologise for the issue with the car park gate during your stay- it has since been addressed, and we're working to ensure it doesn't happen again. We appreciate your feedback and hope to welcome you back in the future for a longer stay. Regards, Sails Motel Team
Thank you for your review Drew! We're glad you found our location convenient and our pricing good for your stopover. We do apologise for the issue with the car park gate during your stay- it has since been addressed, and we're work… Show more