Reviews of Sails in the Desert 5 stars
Yulara Drive, Yulara, 0872 Ayers Rock, Australia
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in July 2025
Verified reviewBeautiful resort but greatly over priced for absolutely everything .
House keeping with accomodation leaves a lot to be desired . It was very much hit and miss as to whether your room was correctly attended. Restaurants were very expensive .
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewNice breakfast and dinner in Ilkari Restaurant, but lunch is not recommended.
The lunch menu should offer more variety. Additionally, it is important for housekeeping to inform the reception once they have completed their tasks, as towels will not be changed unless specifically requested. It seems the towels were not changed, possibly because a request was not made.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLarge hotel with multiple restaurants to choose from, staff were so helpful on arrival providing a map to the area. Free shuttle service (although easy walking distance around the area) and activities picked you up right outside reception. Rooms were clean and comfortable. Our favourite thing was the artist Heather Duff in the lobby painting her gorgeous artwork, which we bought to remember the most amazing place & holiday!
Quite an expensive stay per night.
Dear Yasmin, Thank you for your wonderful feedback. We are delighted you enjoyed your stay, our helpful staff, the free shuttle service, and the beautiful artwork by Heather Duff. We apologise that our pricing did not meet your expectations. We strive to provide fair and reasonable pricing for our guests. Kind regards, Ayers Rock Resort Team
Dear Yasmin, Thank you for your wonderful feedback. We are delighted you enjoyed your stay, our helpful staff, the free shuttle service, and the beautiful artwork by Heather Duff. We apologise that our pricing did not meet your expectatio… Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation. Food. Resort amenities.
Overpriced buffet. Had to ask multiple times to have safe repaired. Hair wads under one of the beds.
Dear George, Thank you for your review. We’re glad you enjoyed the location, food, and resort amenities. We appreciate your feedback regarding the buffet and will take it into consideration for future improvements. We also apologise for the issues with the safe and the cleanliness under the bed, and your comments have been shared with our operational team. Kind regards, Ayers Rock Resort Team
Dear George, Thank you for your review. We’re glad you enjoyed the location, food, and resort amenities. We appreciate your feedback regarding the buffet and will take it into consideration for future improvements. We also apologise for th… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewWe enjoyed our whole Uluru experience. A very unique and remote location and a very well organised and comfortable hotel. Food was very good as well.
We were lucky on our last night to secure a table at the Poolside restaurant at about 8.20 pm after returning the drone/ light show at twilight. Another couple arriving a few minutes after were tuned away although there were vacant tables. Perhaps they secured a table in the main restaurant but it is buffet only and although excellent is an expensive option for anyone searching for a lighter meal. Maybe an al Le carte option in the main restaurant would be an improvement.
Dear Simon, Thank you for your wonderful review! We’re delighted to hear you enjoyed your entire Uluru experience and found our hotel well organised and comfortable. It’s great to know the food and your stay at the Poolside restaurant added to your visit. However, we will also review the reason why other guests were turned away. We appreciate your suggestion regarding an à la carte option in the main restaurant and will share it with our team for consideration. Thank you again for recommending us to your friends and family. It was a pleasure to have you as our guest. Kind regards, Ayers Rock Resort Team
Dear Simon, Thank you for your wonderful review! We’re delighted to hear you enjoyed your entire Uluru experience and found our hotel well organised and comfortable. It’s great to know the food and your stay at the Poolside restaurant adde… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewClose to Uluru.
Food. The place looks tired Insensitive to the landscape in its bulk and materials. Everything was very expensive- food, drinks.
Dear Diana, Thank you for sharing your feedback. We are glad you appreciated our location close to Uluru. We strive to provide fair and reasonable pricing for our guests, and as a remote resort, the costs of supply chain and transport are significantly higher than for hotels based near major cities. Kind regards Ayers Rock Resort Team
Dear Diana, Thank you for sharing your feedback. We are glad you appreciated our location close to Uluru. We strive to provide fair and reasonable pricing for our guests, and as a remote resort, the costs of supply chain and transport are … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewLocation, spacious and friendly staff
Beautiful garden and swimming pool.
Thank you, Michael, for your wonderful feedback. We are delighted you and your family enjoyed your stay and the facilities. Ayers Rock Resort Team
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewBuffet meal was excellent. The soup was silky smooth. Plenty of choices for main and the desserts were incredible.
Nil
Dear Julie Thank you for your fantastic feedback. We are thrilled you enjoyed the buffet and had such a memorable time with us. Ayers Rock Resort Team
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLocation
Thank you for sharing your feedback, Joanne. We are glad you enjoyed the convenient location and fresh breakfast. Kind regards Ayers Rock Resort Team
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe facilities and staff at the hotel were very good, as was the location.
The accomodation was tired and we didn’t believe it was five star as stated for a superior room.
Thank you and we are glad you enjoyed the location and found our staff and facilities helpful. We appreciate your comments regarding the room and will use them to continue improving the guest experience. Best Regards Sails in the Desert Team
Thank you and we are glad you enjoyed the location and found our staff and facilities helpful. We appreciate your comments regarding the room and will use them to continue improving the guest experience. Best Regards Sails in the Desert T… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewlocation was great, so close to Uluru,
Food drinks etc was all very expensive, $50pp buffet breakfast, $100pp dinner buffet. It's a long way from everywhere and while there are other options they're all controlled by the same group. Parking is not close to your room, so 3 - 5 minute walk each way to carry everything.
Thank you for your feedback, Antony. We are glad you enjoyed the location and your visit to Uluru. We understand that prices may seem higher than expected, but in remote areas, costs often reflect the increased logistical expenses related to transport and supply. We appreciate your comments and hope to welcome you again one day. Ayers Rock Resort Team
Thank you for your feedback, Antony. We are glad you enjoyed the location and your visit to Uluru. We understand that prices may seem higher than expected, but in remote areas, costs often reflect the increased logistical expenses related … Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewEverything
Had a problem with aircon but it was sorted out with a room change
Thank you for your review, John. We are pleased to know the air conditioning issue was resolved and that you enjoyed your stay. Kind regards, Ayers Rock Resort Team
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewfood quality and staff friendly for buffet and bf. reception desk a bit young to overtake issues
booked 2 nights, 2 rooms. arrived the day after at 1pm. one of our room has been rebooked.....for this price, drinks offers and a breakfast...good business from the management...
Dear Edouard, Thank you for sharing your feedback. We apologise that our pricing did not meet your expectations. We strive to provide fair and reasonable pricing for our guests. However, it may be of interest to know that the operational costs of supply chain transport to a remote resort like ours are significantly higher than those of hotels based near major cities. Kind regards, The Ayers Rock Resort Team
Dear Edouard, Thank you for sharing your feedback. We apologise that our pricing did not meet your expectations. We strive to provide fair and reasonable pricing for our guests. However, it may be of interest to know that the operational c… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewloved the food. loved the staff.
wish there was a hot spa near the pool for after long days walking would have made it a dream.
Dear David, Thank you for your kind words. We are so glad to hear you enjoyed the tours, the food, and our amazing team. We completely understand how a hot spa would have made a difference after long days of exploring. While we currently do not have one by the pool, we do offer treatments at the Red Ochre Spa located within Sails in the Desert, and we hope you were able to treat yourself during your stay. We appreciate your feedback and hope to welcome you back again. Best regards Ayers Rock Resort Team
Dear David, Thank you for your kind words. We are so glad to hear you enjoyed the tours, the food, and our amazing team. We completely understand how a hot spa would have made a difference after long days of exploring. While we currently d… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe location to the Sewing up a storm in the Desert was great. The room was very comfortable and clean on arrival.
I stayed 4 nights and my room wasn’t cleaned in that time. I asked a young girl on Reception to have my room serviced on the Sunday. Not done. I again asked two Receptionists on the Monday, still not done. I was given clean towels on the last night of my stay. Floor was still dirty, garbage not taken out and dirty coffee cup left in bathroom. For the amount of money that Sails charges, it is appalling that rooms weren’t serviced, especially after asking twice.
Dear Marda, Thank you for your feedback and for joining us for the Sewing Up a Storm at Sails in the Desert. While we are pleased to hear you enjoyed the retreat itself and found the location and initial room presentation satisfactory, we are very sorry to learn of your experience with housekeeping during your stay. We sincerely apologise that your requests for servicing were not actioned despite multiple follow-ups. This is not the standard we aim to uphold. Your comments have been escalated to our operational team for review. Thank you again for bringing this to our attention. Kind regards, Ayers Rock Resort Team
Dear Marda, Thank you for your feedback and for joining us for the Sewing Up a Storm at Sails in the Desert. While we are pleased to hear you enjoyed the retreat itself and found the location and initial room presentation satisfactory, we… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewVery difficult to get room serviced later in day to accommodate baby sleeping
Thank you, Joanne. We are glad you enjoyed your stay with us. We appreciate your note about room service timing and will review with the operational team. We hope to welcoming you again in the future. Ayers Rock Resort Team
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewGreat location to the shopping centre and viewing platform
Staff could be more welcoming and helpful especially the reception staff.
Dear Kate, Thank you for your feedback and for highlighting our great location and comfortable facilities. We appreciate your comments regarding our staff, especially at reception. We hope to welcome you back again. Kind regards, Ayers Rock Resort Team
Dear Kate, Thank you for your feedback and for highlighting our great location and comfortable facilities. We appreciate your comments regarding our staff, especially at reception. We hope to welcome you back again. Kind regards, Ayers … Show more