pool and gardens

Stayed in July 2025

Smell in the room and some damage to parts of the room from them being older but that’s fine. Staff came up and helped manage the smell in the room.

This place was good, the beds were so big and comfy, it was big, clean (other than a weird smell in our room but we knew it was because of being near the ocean and staff came to help sort it), there was a spa bath, facilities were good, great pool area. Fantastic location.

Stayed in June 2025

Facilities need upgrading Noisey neighbours

Great location and excellent staff

Stayed in June 2025

Place needs some TLC and basic maintenance. Things are worn out and need updating. General cleanliness of facilities and rooms needs to improve ie cobwebs, dead bugs (ceiling in bathroom in our room covered in dead bugs). Worn cabinetry, worn light switches (causing lights to flicker intermittently).

Plenty of space, fully self contained rooms great for families. Great pool.

Stayed in May 2025

Was a bit dirty, room cleaning was somewhat cursory

Amazing resort

Stayed in May 2025

Can’t fault it

The staff on checkin were amazing. The 2 bedroom roof top apartment was great. We invited some friends for a bbq and it was perfect for that. The kids love the pool. Restaurant was expensive but there are plenty of options around.

Stayed in May 2025

The mattresses were so bad we could feel the springs. I also did not like the creepy shower shows whenever someone takes a shower it's behind a frosted piece of glass so do not share a room with anyone if you don't want to watch them take a shower. Bring an eye mask.

We rented 3 rooms in total. 2 hotel style rooms and one 1 bedroom with a kitchen in it. The pools, room service, and bar were all great. Location was good for exploring little shops and restaurants nearby. It was quiet and a beautiful tropical setting. It was apparent when we checked in that 2 of them were likely owned by the same person because of decor etc. The 3rd room was decorated a bit odd and smelled a tad musty.

Stayed in April 2025

No chair in the bedroom, for example, to put your shoes on.

Bathroom could have been smaller and bedroom a little larger.

Stayed in March 2025

To close to next door room Kept me up at night and woke me up several times

The massage was good the room was good but way to close to next door could hear everything that was going on and kept me awake at night

Stayed in February 2025

Parents not controlling their children in the LAP pool - running, jumping, splashing, screaming. Kids just want to have fun but so do other paying guests. Children should have kept to kids pool or general pool.

Stayed in December 2024

breakfast restaurant menu

pools room staff location

Stayed in January 2025

N/a

Did not eat there

Stayed in January 2025

Temperature of pool Distance from main restaurants Cocktails Slow fan in room

Cleanliness Parking

Stayed in January 2025

short staffed at Sea Temple Port Douglas, and here, which has made food service slow.

Stayed in December 2024

Good location and good facilities

Stayed in December 2024

The quality of the cocktails from the pool bar were inconsistent - the ones during happy hour never seemed to be as good for some reason. The restaurant was closed on 2 of the nights we were there - luckily room service was still available. We cooked one of the nights we were there and found that the kitchen lacked a number of things we needed (oven mitts, a wooden spoon to stir things in the frypan, scissors).

The quality of the apartment exceeded our expectations and was extremely spacious and everything had been cleaned very thoroughly before we arrived (including the roof terrace). The roof top terrace was awesome and had a BBQ, sink, fridge, sun lounges - a lot more than just the spa we were expecting. The staff were very helpful and accommodating but overall there seemed to be a shortage of staff. The pool was great and the water lovely and warm and we always seemed to be able to get sun lounges. Extra pool towels were freely available from reception. The resort was only a short walk into the main part of Palm Cove. The resort was very relaxed and family friendly.

Stayed in October 2024

Rooms are a bit dated now- bathroom has a shower over bath and fairly dated fittings and fixtures. At this price point you tend to exoect a more modern room and fittings. Outdoor corridors allow for a lot of noise when people or screaming kids pass by the door to get to the lifts. Room 226 was a noisy spot right near the elevator with the bedroom next to the corridor. There are almost no vegan options in the restaurant and on room.service menu. Had there been more options we would have eaten at the resort much more often but ended up almost purchasing nothing except a few drinks and very basic snacks like hot chips. In 2024 I'd expect more options for dietary choices at a resort at this price point Having stayed before we knew most of these things but to be honest the price now days makes us think about looking elsewhere

Room size of the one bedrooms was great Pool etc great and not too crowded, managed to usually find seats / loungers.

Stayed in September 2024

kids breakfast too expensive

Kids loved the different pools and temp in them

Stayed in September 2024

I was surprised with how dated the room was. Given the price we were paying, I was expecting a lot more. The studio rooms are pretty basic. We will stay somewhere on the esplanade next time. The breakfast is missing an à la carte menu. The staff were helpful with accommodating me due to not being able to eat from a buffet due to pregnancy but there were limited options and so we went elsewhere for the rest of our stay. The rooms are not well-insulated against sound. You can hear everyone out in the halls from your room.

We liked how close it was to town. Everywhere we needed to go was a comfortable walking distance. The staff are all great and very friendly.

Stayed in September 2024

- Only the flagship restaurant was open for dinner. The food was great, but expensive and with a limited menu, and not something that we wanted to eat every night. Some everyday food was also available from the Lagoon Bar, but only until 5:30pm. Later in the stay, this end time was changed to even earlier at 5:00pm. Five star properties should offer a broader range of eating options. - The property seemed tired and in need of some maintenance and refurbishment. - Our room was just above the main restaurant. The view was marred by the restaurant roof. We had to keep the balcony door closed in the evening to reduce the noise - The internet was unreliable in the evening, and effectively stopped on Saturday and Sunday night.

+ Location + Pools + The over-stretched staff at the Lagoon Bar

Stayed in August 2024

1.4% credit surcharge on several thousand dollars is inexcusable and greedy. How do you substantiate this? Maintenance man left his shift when his repair of our door lock was incomplete. Thankfully the reception staff member left the front desk to reprogram the lock and provide us new keys

Pool, weather, staff, location, breakfasts.

Stayed in August 2024

The food at the restaurant and buffet breakfast was quite terrible. For the price, the quality was just not there. This is our second time staying there including another time at the port Douglas one and the just isn’t great.

Location

Stayed in July 2024

Not much at all

The staff at the desk were extremely helpful! Providing both myself and my colleague an incredibly confutable stay.

Stayed in July 2024

The buffet breakfast was poor. Lacked variety and the needing to order eggs before sitting down was unique. For a 5 star resort expect a cook to be able take egg/omelette orders. Recreational room was messy.....gaming console didn't work.

The pool and the room was very nice. Room was serviced efficiently and well.

Stayed in July 2024