We stayed for 2 nights and our room was not serviced in that time.

We absolutley loved the vibe of this hotel. It felt very much like a resort in an exotic location and the pools were stunning with great options of food/drink at the outside bar. The location on the beach is also great and we had a lovely walk in to town one morning. The bus shuttle service is so handy and we were never waiting too long. I also loved the lobby area by the piano and was happy to lounge there while waiting for check in.

Stayed in July 2025

No butter or spreads with Sour dough bread order, only 3 lonely pieces of toast

Only one breakfast met expectations, the other one was returned

Stayed in August 2025

Was old. It needs renovation. The aircondition was working in the room at 17-19degrees , we couldnt turn it off. The bathroom has almost no doors. Some of The swimming pools need renovation as well. Too many kids

The location was great

Stayed in August 2025

The common areas have been done up well with decking in place, however the room areas (bathrooms) could use some further TLC and some of the lagoon flooring needs re-glueing

Location, atmosphere and ambiance

Stayed in August 2025

The checkin and out could be a bit more streamlined. The process took too long. We were asked if we had our welcome drink after we had checked in and then when it came it was a non alcoholic drink. A glass of bubbles would have been more welcoming or a choice at least.

The taste of Port Douglas events held there were amazingly well organised. The lagoon pools looked world class.

Stayed in August 2025

The set temperature in the room.

The hotel is great with lots of fun options for pools, as well as the beach. If you go in the summer, the air conditioning is set at 20 °C or 70°F, and your room might get very hot. The wifi is fast, and the breakfast buffet is a must.

Stayed in July 2025

Some facilities like cabana hire was expensive

Facilities

Stayed in August 2025

Crowds during school vacation.

Rooms were far nicer than they were during our last visit, some 15 years ago.

Stayed in July 2025

Unfortunately the hotel hosted the “taste Port Douglas “ event coinciding with our stay, so disruptive and delays in service, some restaurants were closed off at times, so we didn’t get to enjoy all the resort all of the time.

King suite with lagoon access: view was nice and direct access was a nice feature. Direct access to beach is great.

Stayed in August 2025

It’s supposed to be a relaxing break but my check-in with the staff member with a very very strong Spanish (?) accent was a strain to understand and stressful especially when tired after an early travel. The rest of the front office staff were very easy to understand I wish I could have checked in with them. Also too many qr codes. A regular compendium in room for quick browsing is simpler.

The pool, comfortable bed and staff that were easy to converse with . Hannah, Consuela, Maria, and Paul were excellent and very helpful. Also the porters and the “Sparkey” who was kind enough to carry my bag up the stairs.

Stayed in August 2025

It is out dated, really needs an overhaul, rooms getting old and smell due to dampness, no exhaust in bathroom, and bar fridge froze everything. Wouldnt stay here again, the beach access and pool doesnt outweigh the negatives i can list.

Enjoyed the access to beach, the pools and areas to relax at the Sheraton Mirage.

Stayed in July 2025

Not much not to like. Relatively expensive

Beautiful gardens and buildings. Enormous rooms, everything on a grand scale. Comfortable beds. Top quality food. Chef Justin and crew at Lagoon House outdoor restaurant were superb. Very friendly staff. Close to the beach. EV charging

Stayed in July 2025

3pm check in

Room was great 👍

Stayed in July 2025

.

Pools

Stayed in July 2025

Pool was great, had a lovely time

Stayed in July 2025

Hope they have their own spa.

Free top up sparkling water and still water. Free car parks

Stayed in July 2025

The fridge in the room was poor quality and made a lot of noise at night. The noise was quite loud and disturbing.

The room was cleaned very well and kept tidy.

Stayed in July 2025

Room wasn‘t serviced daily or not very well, complaints were not taken seriously; seems professional staff is missing (not saying there is none at all, just there are a lot of employees that need to extend there visas, that do not have proper training for a luxury hotel of that standard). Saying that, we had to wait for coffee at breakfast for 30min. Staff sometimes appeared very unmotivated. Cabanas at the pool had to be rented extra (175$), but were dirty. Towel exchange was handled like in Kindergarten, new towel for an old towel, and counter was hardly attended. Little things, I know, but one expects better in such a luxury accommodation. Overall, enjoyed the stay, but probably wouldn’t come back…

Beautiful setting, next to the ocean; pools are wonderful, sand playing area has been great fun for the kids;

Stayed in July 2025

Unfortunately the food at the outdoor bar was beyond bad. I never liked 1 item on the menu. Which is a shame when you are having a day at the hotel .

The outdoor area is amazing so relaxing! Soo many pools. The buffet breakfast was a great start to the day.

Stayed in July 2025

That the pool bar shut for food at 5pm and drinks at 6pm. All night time vibe, not great. No lights around to keep the holiday vibe going. Forced into restaurants or room service

Pools, staff, rooms, view, breakfast, food in general great.

Stayed in July 2025

Bed and pillow are not that comfortable Initial room we checked into wasn’t good, it was ground floor on a corner in building 4, was very dated, exposed and loud. Daniella at front desk was able to organise to switch rooms, into a much better room on first floor building 2. Very helpful.

Excellent buffet breakfast Great facilities - pool, gym, restaurants Beachfront access Staff were very polite and helpful Great bar Harrison’s restaurant is amazing

Stayed in July 2025

The main area bathrooms need a glow-up.

Stayed in July 2025

Room is a bit small

Beautifully landscaped

Stayed in July 2025

Nothing

we had two dinners there. excellent staff, really nice food. i was amazed at how well maintained the property was.

Stayed in June 2025