Reviews of Hotel Sorrento This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
5-15 Hotham Road, 3943 Sorrento, Australia
#7 of 45 hotels in Sorrento
Guests' ChoiceReview Score
Based on 566 hotel reviews
Score breakdown
-
Cleanliness
9.4
-
Comfort
9.5
-
Location
9.6
-
Facilities
9.2
-
Staff
9.4
-
Value for money
8.4
-
Free Wifi
9.5
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog box-
Reviewed: September 8, 2025
Brendan
Australia4 Reviews“Comfortable and pleasant. On-site spa was a treat. Walking distance to main strip of shops”Ongoing construction, confusing check in location
Room, facilities, breakfast, staff
Stayed in August 2025
-
Reviewed: September 4, 2025
Pierina
Australia2 Reviews“We couldn’t fault The Sorrento Hotel”Nothing
We had an absolutely wonderful stay at the Sorrento Hotel! From the moment we arrived, everything exceeded our expectations. The rooms were elegant, comfortable, and beautifully maintained — the perfect balance of charm and modern convenience and the bed was perfect. The highlight of our stay, however, was dining at the hotel’s restaurant. We enjoyed dinner there on both nights, and the food was exceptional — fresh, flavorful, and beautifully presented. But what truly elevated the experience was the impeccable service we received from Tabitha. She was warm, professional, and attentive without ever being overbearing. Her thoughtful recommendations and genuine hospitality made both evenings truly memorable. It’s rare to encounter someone so dedicated and effortlessly graceful in their service — Tabitha is a true asset to the Sorrento. We can’t wait to return and will definitely be recommending the Sorrento Hotel to friends and family. Thank you for a truly outstanding experience!
Stayed in September 2025
-
Reviewed: August 26, 2025
William
Australia20 Reviews1 helpful voteWonderfulPart of hotel still being renovated
Room is new and clean. Great breakfast selection.
Stayed in August 2025
-
Reviewed: August 17, 2025
Erika
Australia3 ReviewsExceptionalWe loved the included breakfast! We were offered a cafe style breakfast menu to choose from with coffee and juice included as well. No secret hidden extras, truly an all inclusive breakfast!
Stayed in July 2025
-
Reviewed: August 6, 2025
Chris
United Kingdom25 Reviews1 helpful voteExceptionalLots of work going on but we were made aware when we booked
Great location and super friendly staff
Stayed in July 2025
-
Reviewed: August 5, 2025
Isabel
Australia2 Reviews“Wonderful night away, beautiful location and outstanding views from our room.”The room only provided basic toiletries. No moisturizer
Location, facilities, dining options
Stayed in July 2025
-
Reviewed: August 5, 2025
Lance
Australia4 Reviews“Hotel was in a great location where it over looks the bay”All was good
Our heritage room overlooked the bay.
Stayed in July 2025
-
Reviewed: August 1, 2025
Liz
Australia4 Reviews“I had a great stay.”Informing guests where the temporary reception was located.
Excellent hotel. Staff were great.
Stayed in July 2025
-
Reviewed: July 25, 2025
Michele
Australia2 Reviews“Perfect”Nothing was not to like
The location but more importantly the staff made our stay super special thank you!
Stayed in July 2025
-
Reviewed: July 24, 2025
Maria
Australia5 Reviews1 helpful vote“Wonderful accommodation in a great location.”Our room was very comfortable, extremely clean and with a lovely view of the water. Breakfast was included and was not disappointing. We ate at the restaurant one night and the front bar the other and both meals were fabulous. Service was great also.
Stayed in July 2025
-
Reviewed: July 23, 2025
Mark
Australia2 Reviews“Thoroughly enjoyed our 2 nights at Sorrento Hotel”The moment we got there we were greeted with smiling helpful staff. We ate dinner in the restaurant both nights and thoroughly enjoyed our meals - excellent portions. There is a 10% surcharge on a Sunday - which I don't like but everywhere seems to do that now. Our breakfast was included which is A 'La carte - which I thought was a great idea instead of the buffet type breakfast - so much nicer. It was so refreshing to see plenty of helpful, smiling staff around!
Stayed in July 2025
-
Reviewed: July 22, 2025
Debra
Australia3 ReviewsExceptionalEverything
Stayed in July 2025
-
Reviewed: July 21, 2025
Sarah
United Kingdom9 Reviews3 helpful votes“Relaxing and rejuvenating.”That I had to leave
Everything. The service, the quality, the coziness. Pool area was so beautiful. Heritage room with a view was just so so stunning. The dinner and breakfast was also so delicious ! My sister and I had the most lovely stay. Thanks again!!
Stayed in July 2025
-
Reviewed: July 21, 2025
Stefana
Australia6 Reviews1 helpful voteExceptionalMichelle and Patricia both at Hotel reception were amazing, polite, helpful and very welcoming. The staff at the restaurant for dinner and breakfast as well.
Stayed in July 2025
-
Reviewed: July 15, 2025
Simone
Australia14 Reviews1 helpful vote“They were doing Reno’s during our stay but it wasn’t too noisy. Great value. The restaurant and breakfast was good. Grea”The lighting controls in the rooms are a bit clever & can be difficult to work out. Bring back the simple switch and dial! Could do with a rug and some cushions in the couch to soften it up a bit.
Rooms were spacious, modern and clean. Friendly staff and enough staff so you’re not left searching.
Stayed in July 2025
-
Reviewed: July 14, 2025
Isabella
Australia7 Reviews“Had a little get away and was lucky to get upgraded to such a beautiful room!”Beautiful room and such a great location!
Stayed in July 2025
-
Reviewed: July 13, 2025
Sarah
Australia13 Reviews2 helpful votes“Fantastic weekend away at a beautiful place. Perfect location within walking distance to the Main Street and beach.”Loved the facilities and location! Staff were friendly. Lots on offer for food and drinks to choose from including various bars all in the one location.
Stayed in July 2025
-
Reviewed: July 10, 2025
Julie
Australia14 Reviews2 helpful votes“We loved our stay at Sorento, great accommodation with great atmosphere”Nothing
Really central with great facilities on site
Stayed in June 2025
-
Reviewed: July 7, 2025
Janet
Australia6 Reviews“Sorrento”The lounge suite in our room looked comfortable but it was as hard as a rock to sit on. Couldn't stand it for any length of time.
They upgraded our room on arrival so we decided to stay an extra night. Easy to check in and great location.
Stayed in July 2025
-
Reviewed: July 5, 2025
Stewart
Australia31 Reviews1 helpful vote“A really nice getaway at an affordable price close to Melbourne suburbs”Construction work going on but will be great when completed
Great value and restaurant was excellent. Full breakie included was a bonus
Stayed in July 2025
-
Reviewed: July 4, 2025
Edward
Australia2 Reviews“Thoroughly enjoyed our stay, would highly recommend and look forward returning in the future!”Staff were very courteous and cordial. Very personable and went to efforts that seem to be dying in customer service.
Stayed in July 2025
-
Reviewed: July 2, 2025
Nick
Australia2 Reviews“Perfect”Breakfast was amazing!
Stayed in June 2025
-
Reviewed: July 1, 2025
Gary
Australia12 Reviews2 helpful votes“Great weekend, the hotel was pe5rfect other that the building works starting early on the Monday”Building works
The rooms were very clean and modern, breakfast was excellent and the location perfect
Stayed in June 2025
-
Reviewed: June 29, 2025
Amanda
Australia1 review“Beautiful Accommodation, Beautiful Location”The staff were all very lovely and friendly. The food was amazing, we ate Dinner in the Main Dining Room aswell as Breakfast. We felt so welcomed from the moment we arrived at Reception. We will definitely be coming back.
Stayed in June 2025
