There was not a lot of information about the resort or the facilities available - for instance, there is a laundry there that weren’t advised of. It would have been great to know to be able to do some washing whilst staying here.

The facilities, the bathroom amenities, bedding

Stayed in August 2025

I didn’t like the bed or pillows, I found it hard to sleep and so did my husband.

I loved the friendliness of the staff, they were the best. I loved the amenities and the style of the resort. It looked beautiful.

Stayed in August 2025

My room was on the 27th floor to start with though i requested a lower level. I had to stay the first night in a different room and move the next day. Even though i was disappointed, staff assisted me.

Rooms were amazing. Staff fabulous. Very impressed.

Stayed in August 2025

I can’t fault anything at this point.

Even though it’s just an overnight stay, we felt like we’re treated as guests staying for a week. Transport, comfort, and atmosphere made our bachelor weekend a success. Our interactions with staff were just phenomenal, natural, and not scripted.

Stayed in August 2025

The chaotic nature of breakfast. You couldn't turn round without a small child running into you when you were carrying hot food and drinks.

Our room was spacious and well equipped. It had a small balcony with fabulous views over the ocean and the lagoon. Generally the staff in the hotel were very friendly and helpful.

Stayed in July 2025

The most comfortable bed in the world and hospitality of the staff. Great to visit once again after 2016.

Stayed in August 2025

The pillows were horrible

The pools

Stayed in August 2025

Fantastic

All good

Stayed in June 2025

All was great

Everything. Beautiful place to stay and everyone was lovely. Location was good too.

Stayed in July 2025

Nothing

We love everything about the Marriott the service the rooms the hospitality

Stayed in August 2025

Nothing, everything is amazing

Everything…. The staff are incredible, the attention to detail always makes you feel so loved 🥰 the staff make the hotel so special even in a rainy weekend

Stayed in August 2025

No lighting on the basketball court and the fake grass isn't the right surface.

KIds loved the pool with the fish.

Stayed in July 2025

The building work around the pool is a bit unfancy but what can they do.

It's a special kind of place to stay. We did one night for a special treat. It was fun.

Stayed in July 2025

Comfy beds, amazing pool, view of the ocean and the buffet breakfast!

Stayed in July 2025

You could hear road noise when traffic was peak in the morning inside the room.

Great location. Wonderful pool. Restaurants were exceptional. Friendly staff. Would definitely be back.

Stayed in August 2025

Nothing

Everything. High quality decor and comfortable beds, sheets were very high quality pillows very comfortable. Helpful staff and great pool with real fish just like the sea. Restaurant entertainment was fantastic . Felt like I’m a celebrity!!

Stayed in July 2025

The mattress was very hard, sore backs as a result.

Staff very friendly, great facilities, well maintained.

Stayed in July 2025

The restaurants, the pools, the spa

Stayed in July 2025

We had a truly exceptional experience at JW Marriot Gold Coast Resort and Spa. From the moment we arrived, the hospitality was top notch. The staff were warm, attentive and went out of their way to ensure every need was met. The rooms were spacious, beautifully designed and immaculately clean offering the perfect blend of comfort and luxury with a breathtaking view from the balcony. Waking up to a panoramic view of high-rise buildings of gold coast along with a view of sea was an unforgettable and mesmerizing experience and added extra layer of relaxation to our stay. The amenities were outstanding with elegant and relaxing ambiance making it an ideal place for both business and leisure stays. Highly recommend JW Marriot Gold Coast Resort and Spa to anyone looking for a luxurious and seamless stay. I look forward to returning!

Stayed in July 2025

These are very minor complaints, as we really did enjoy our stay. I feel the food in the main bar can get a bit boring quite quick if you're staying for a few days. It's decent, but the menu is not extensive, and can feel quite heavy. There was construction on site while we were there, which made the lagoon time a bit less relaxing than we'd hoped. Finally the sports outdoor area is looking pretty tired. Tennis court was out of action, and the other area could do with some love too.

Really enjoyable school holiday break. The hotel was extremely busy, but still managed feel quite comfortable. There were always plenty of deck-chairs available by the lagoon, we rarely had to wait around for busy lifts during the breakfast rush, and even the occasional queue for the breakfast was handled very well. Rooms are impeccable, and the staff are excellent across the board.

Stayed in July 2025

Nothing

Everything

Stayed in July 2025

Nothing, everything was 10 out of 10

Staff were amazing & very accommodating

Stayed in July 2025

Lifts were very slow, overfull and no stairs were available. Room wasn't cleaned on one of the days. They came and did it after we asked in the evening, but took the coffee mugs

Beautiful resort with amazing pools and a wonderful view

Stayed in July 2025

The Bed was very firm

View and Size of the room

Stayed in June 2025