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  5. Reviews of JW Marriott Gold Coast Resort & Spa

Reviews of JW Marriott Gold Coast Resort & Spa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

158 Ferny Avenue, Surfers' Paradise, 4217 Gold Coast, Australia

#8 of 129 hotels in Gold Coast

Guests' Choice

Review Score

Based on 1739 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.4

  • Location

    9.0

  • Facilities

    9.3

  • Staff

    9.4

  • Value for money

    8.4

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 8, 2025

    10
    Exceptional
    • Couple
    • King Room with Ocean View and Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    All about the resort.

    Stayed in September 2025

  • Reviewed: September 8, 2025

    9.0
    Great hotel
    • Leisure trip
    • Family with young children
    • King Room with Mountain View and Balcony
    • Stayed 4 nights
    • Submitted from a mobile device

    Great location. Lovely decor. Excellent pool.

    Stayed in September 2025

  • Reviewed: September 6, 2025

    10
    One of the best hotels I've stayed.
    • Leisure trip
    • Family with young children
    • King Room with Mountain View and Balcony
    • Stayed 5 nights

    Nothing comes to mind.

    Everything was great: the room was spacious, modern and clean. The pools were fantastic. The staff was always super helpful and friendly. The restaurants had great food and excellent service and atmosphere.

    Stayed in September 2025

  • Reviewed: September 5, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Mountain View and Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    No hot water (warm at best), a/c not working and ants in the room

    Beautiful resort

    Stayed in September 2025

  • Reviewed: September 5, 2025

    8.0
    An amazing family-friendly hotel with outstanding staff, excellent facilities for children, a warm and welcoming atmosph
    • Leisure trip
    • Family with young children
    • King Room with Mountain View and Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    A lot of building work going on and was a bit of a lengthy wait in the mornings for breakfast as long queues.

    The activities for kids and the pools. The theatre & arcade room for kids was also great. The staff were amazing, really what sets the hotel apart from others.

    Stayed in July 2025

  • Reviewed: September 4, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and Mountain View
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing comes to mind!

    Beautiful pool facilities. Luxurious room with fantastic views. Easy onsite parking (for a fee but reasonably priced). Loved our dinner at Misono - kids included! Great TV connectivity for kids to stream shows from devices. Friendly staff made us feel very welcome

    Stayed in September 2025

  • Reviewed: September 4, 2025

    10
    Cracker of a hotel for the Gold Coast!!
    • Leisure trip
    • Couple
    • King Room with Ocean View and Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    The staff were so friendly and cheerful - very nice view from our room , the Japanese restaurant is a must for visitors ( and trust me I am a fussy eater ) . Wait till you see the pool which has live tropical fish !!!!!

    Stayed in September 2025

  • Reviewed: September 3, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Corner Junior Suite with Ocean View and Balcony
    • Stayed 5 nights
    • Submitted from a mobile device

    The hotel is beautiful, it is so clean, the rooms are nice and upto date, staff were so friendly and helpful. The only fault I will say was the buffet was sooooo busy on Sunday morning, the line to get breakfast was huge so we had to find a cafe nearby. But, not a big deal. The pool is amazing and the hotel itself is stunning. Perfect for family travel but still fancy

    Stayed in September 2025

  • Reviewed: September 1, 2025

    10
    We absolutely loved the JW Marriott and will be staying again in the future
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Ocean View and Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    There was not a lot of information about the resort or the facilities available - for instance, there is a laundry there that weren’t advised of. It would have been great to know to be able to do some washing whilst staying here.

    The facilities, the bathroom amenities, bedding

    Stayed in August 2025

  • Reviewed: August 26, 2025

    9.0
    Lovely relaxing place to stay and staff make you feel safe and welcome.
    • Leisure trip
    • Family with young children
    • King Room with Ocean View and Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn’t like the bed or pillows, I found it hard to sleep and so did my husband.

    I loved the friendliness of the staff, they were the best. I loved the amenities and the style of the resort. It looked beautiful.

    Stayed in August 2025

  • Reviewed: August 25, 2025

    10
    Brilliant
    • Business trip
    • Group
    • King Room with Mountain View and Balcony
    • Stayed 3 nights

    My room was on the 27th floor to start with though i requested a lower level. I had to stay the first night in a different room and move the next day. Even though i was disappointed, staff assisted me.

    Rooms were amazing. Staff fabulous. Very impressed.

    Stayed in August 2025

  • Reviewed: August 24, 2025

    10
    Highly recommend. Worth staying for a week.
    • Leisure trip
    • Group
    • King Room with Mountain View and Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    I can’t fault anything at this point.

    Even though it’s just an overnight stay, we felt like we’re treated as guests staying for a week. Transport, comfort, and atmosphere made our bachelor weekend a success. Our interactions with staff were just phenomenal, natural, and not scripted.

    Stayed in August 2025

  • Reviewed: August 22, 2025

    9.0
    Fabulous visit!
    • Leisure trip
    • Couple
    • King Room with Ocean View and Balcony
    • Stayed 5 nights

    The chaotic nature of breakfast. You couldn't turn round without a small child running into you when you were carrying hot food and drinks.

    Our room was spacious and well equipped. It had a small balcony with fabulous views over the ocean and the lagoon. Generally the staff in the hotel were very friendly and helpful.

    Stayed in July 2025

  • Reviewed: August 20, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and Mountain View
    • Stayed 4 nights
    • Submitted from a mobile device

    The most comfortable bed in the world and hospitality of the staff. Great to visit once again after 2016.

    Stayed in August 2025

  • Reviewed: August 18, 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Double Room with Two Double Beds and Mountain View
    • Stayed 1 night
    • Submitted from a mobile device

    The pillows were horrible

    The pools

    Stayed in August 2025

  • Reviewed: August 16, 2025

    10
    Great
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Ocean View and Balcony
    • Stayed 4 nights
    • Submitted from a mobile device

    Fantastic

    All good

    Stayed in June 2025

  • Reviewed: August 16, 2025

    10
    Wonderful. Will be staying again
    • Leisure trip
    • Group
    • Double Room with Two Double Beds and Mountain View
    • Stayed 1 night
    • Submitted from a mobile device

    All was great

    Everything. Beautiful place to stay and everyone was lovely. Location was good too.

    Stayed in July 2025

  • Reviewed: August 14, 2025

    10
    Perfect
    • Leisure trip
    • Couple
    • Junior Suite with Ocean View and Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    We love everything about the Marriott the service the rooms the hospitality

    Stayed in August 2025

  • Reviewed: August 11, 2025

    10
    This hotel will always make you feel special the staff are incredible
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Ocean View and Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing, everything is amazing

    Everything…. The staff are incredible, the attention to detail always makes you feel so loved 🥰 the staff make the hotel so special even in a rainy weekend

    Stayed in August 2025

  • Reviewed: August 11, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Ocean View and Balcony
    • Stayed 2 nights

    No lighting on the basketball court and the fake grass isn't the right surface.

    KIds loved the pool with the fish.

    Stayed in July 2025

  • Reviewed: August 9, 2025

    9.0
    One night at the Marriott
    • Leisure trip
    • Family with young children
    • King Room with Ocean View and Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    The building work around the pool is a bit unfancy but what can they do.

    It's a special kind of place to stay. We did one night for a special treat. It was fun.

    Stayed in July 2025

  • Reviewed: August 8, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room with Ocean View and Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Comfy beds, amazing pool, view of the ocean and the buffet breakfast!

    Stayed in July 2025

  • Reviewed: August 6, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Ocean View and Balcony
    • Stayed 4 nights
    • Submitted from a mobile device

    You could hear road noise when traffic was peak in the morning inside the room.

    Great location. Wonderful pool. Restaurants were exceptional. Friendly staff. Would definitely be back.

    Stayed in August 2025

  • Reviewed: July 28, 2025

    10
    1 night was not long enough
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and Mountain View
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything. High quality decor and comfortable beds, sheets were very high quality pillows very comfortable. Helpful staff and great pool with real fish just like the sea. Restaurant entertainment was fantastic . Felt like I’m a celebrity!!

    Stayed in July 2025

Showing 1 - 25

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