16 Macrossan Street , 4877 Port Douglas, Australia
#71 of 243 hotels in Port Douglas
Guests' ChoiceBased on 646 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.8
Facilities
8.6
Staff
9.5
Value for money
8.8
Free Wifi
9.1
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End of dialog contentReviewed: September 2, 2025
Tessmer
AustraliaWould have liked to have been able to request a low level room as we are elderly and had to go up and down numerous stairs
Stayed in August 2025
Reviewed: September 1, 2025
Fiona
AustraliaWould have loved a dishwasher.
Location, cleanliness, quietness and pool
Stayed in September 2025
Reviewed: August 31, 2025
Rachel
United KingdomA slightly gloomy room (109) and the decor was tired. It was disappointing that our sheets weren’t changed in our five day stay, despite asking politely - they needed to be.
Central location in Port Douglas, underground parking and a friendly welcome. The Newport was quiet. Lots of towels, including beach towels!
Stayed in August 2025
Reviewed: August 28, 2025
Julie
United KingdomIt was small, friendly and right on Macrossan road easily accessible to the marina and all the shops and restaurants.
Stayed in August 2025
Reviewed: August 28, 2025
Prince
AustraliaReally enjoyed our stay at the Newport. Kitchen is very well equipped, very spacious. Nice outdoor BBQ facilities. Location is fantastic - couldn’t get any better.
Stayed in August 2025
Reviewed: August 25, 2025
Ben
AustraliaLocation, parking facilities all good
Stayed in August 2025
Reviewed: August 23, 2025
John
AustraliaCar park was a bit small. Not enough parking bays available.
Great location. Close to the shops, restaurants and the beach. The pool was nice and relaxing after a day of sightseeing with a lovely BBQ area. A great place to be able to relax and enjoy with a nice quiet atmosphere.
Stayed in July 2025
Reviewed: August 22, 2025
Tracey
AustraliaNothing
The accommodation was very spacious, lovely pool, clean and comfortable. Exceptional location.
Stayed in July 2025
Reviewed: August 21, 2025
Lynda
New ZealandRm 108 is a little tired but clean compared with our friends Rm114 and we booked the same type of accommodation. Rm 108 didn't have a dishwasher and had a smaller fridge.
Great location, helpful friendly staff, lovely warm pool, so handy to everything and supermarket across the road. On the main street but mostly quiet - could hear some music in the nearby bars as we had our window open. We had a One bedroom unit ground floor with a patio no view (Rm108) and our friends had a large balcony over looking the pool (Rm 114). Comfortable bed - the singles joined together didn't worry us. The underground carparking a bonus although the parks are very tight.
Stayed in August 2025
Reviewed: August 21, 2025
Sheila
AustraliaEverything was good. Would definitely stay again and recommend.
Location was excellent. Room was good. Management very friendly Plenty restaurants nearby.
Stayed in August 2025
Reviewed: August 20, 2025
Paul
AustraliaLocation Staff Rooms and facilities Very well maintained
Stayed in August 2025
Reviewed: August 18, 2025
Lynne
United KingdomNothing
Fab location. Accommodation spotlessly clean. I would definitely stay here again. Highly recommended!
Stayed in August 2025
Reviewed: August 16, 2025
Karl
AustraliaTo be honest there would only be the bathroom cupboards that were very chipped that I would change.
We loved the location of Newport, even though it is on the main street it is set back so that you can not hear the hustle and bustle from the main road. The heated pool was divine and was used every day by us. Our one bedroom apartment was perfect for our needs, it could do with a little tlc as it was an old building but it was very clean. The bed was very comfortable and the shower had great pressure. Our little patio area was wonderful to sit in and feel the warmth. Staff were open and friendly and very accommodating.
Stayed in August 2025
Reviewed: August 16, 2025
Susan
Australianex time w would like a self contained apartment that we can prepare meals in
The location was very central to restaurants.
Stayed in August 2025
Reviewed: August 16, 2025
Gregg
AustraliaRooms a little small, BUT not a problem as room mainly for sleeping only.
Very Central , great location with off street parking 👍 Patrick the owner was FANTASTIC
Stayed in August 2025
Reviewed: August 11, 2025
Meryn
AustraliaOur room at the back of the hotel wasn't the best position, but it was fine.
Great location
Stayed in July 2025
Reviewed: August 10, 2025
Sheridan
AustraliaOur bed had a very big lump in the middle where the two mattress join. We didn’t expect this for a king size bed and made it a little uncomfortable.
Absolutely love the location and the ease of getting around everywhere. The pool was fantastic
Stayed in August 2025
Reviewed: August 9, 2025
Helen
United KingdomApartment was small and balcony looked.over another property wasteland. Time to get rid of the bath and install a shower ....hard to shower without flooding the bathroom ... we didn't attempt the jacuzzi bath!!
Loved the location. Pool was lovely and check in was friendly. Clean but bijou!
Stayed in July 2025
Reviewed: August 7, 2025
Kristy
AustraliaProximity to everything. Great service and friendly staff. Big rooms with beautiful local breeze through.
Stayed in August 2025
Reviewed: August 6, 2025
Ciaran
AustraliaWould have loved a microwave but can't have everything lol
Loved the location Loved the spa Loved that it was adults only The staff were very helpful and accommodating
Stayed in July 2025
Reviewed: August 5, 2025
Helen
AustraliaBed uneven, rolled off, too soft, no support. Size of room every small.
Location
Stayed in August 2025
Reviewed: July 29, 2025
Glenys
Australianothing
very up to date interior. clean. location is great. staff were fabulous
Stayed in July 2025
Reviewed: July 28, 2025
Omar
United KingdomRight in the centre. Everything in walking distance. Nice quiet apartment.
Stayed in July 2025
Reviewed: July 26, 2025
Robert
United KingdomNothing
Fabulous central location. We arrived after 5pm but key instructions were clear and it was easy to get our key. The instructions to find our room were excellent. We did end up on 3rd floor but stairs are substantial with good hand rails on both sides. A kind fellow guest took our 2nd suitcase up! The guests in fact are a friendly bunch and several people were returning guests (a good sign). The manager who is in the office from 8 to 5 is very helpful and knowledgeable with help delivered with a smile. The apartment has a separate sitting room and a kitchen with a full size refrigerator. The multiple ceiling fans give lovely cooling breezes.
Stayed in July 2025
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