Reviews of Ocean Palms Apartments
40-42 Warner Street, 4877 Port Douglas, Australia

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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewA comfortable apartment with all- inclusive facilities in a convenient location,, close to both the Main Street and the beach.
Diagonally opposite the backpackers’ hostel meant it was fairly noisy well into the night. . A back apartment may have been quieter.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation is excellent. Apartment was lovely. Great laundry facilities.
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewEverything. It was spacious, had a good balcony, a kitchenette, nice bedroom etc.
Only one thing it probably needed air ventilation in the bathroom.
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewCloseness to the Main Street. Made it easier to walk there.
I was a bit surprised there were no face co washers or tissues, however we were subsequently provided with tissues which I appreciated.
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewLocation was very good Clean and tidy
1. Had problem accessing the room - didn’t receive instructions 2. Couldn’t use the television- no instructions
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewSize of accommodation, utensils, location to main shopping & restaurant facilities. Balcony was quiet and roomy. Room was cleaned after 5 days stay.
Bed was both firm and not flat. Fan speed on high didn't work. Microwave position - up high - made it very difficult to take hot items out without risking being scolded.
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewLocation, quietness, friendly host, decor, comfort
Everything was great
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in June 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewClean, great location
I would have liked a proper duvet on the bed. Other than that it was a fantastic stay!
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewExcellent location
Another comfortable chair and better cutlery would have been appreciated. The bathroom and kitchen need extractor fans.
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe apartment was in a great location - easy walking distance to everything - shops, cafes, marina. Bed was very comfortable and the hosts provided all the home comforts you could ever need for a stay away - even an umbrella and shopping bags! Fabulous.
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewLocation
Thanks Leigh for your review. Kind regards, Olivia @ Port Retreats
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewSpotlessly clean and very good location.
Bed was quite small for a double/queen
Thanks for staying with us Kathleen and very pleased to read you enjoyed your stay. To clarify, all of the apartments come with normal queen size beds :) Kind regards, Olivia @ Port Retreats
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewIt had everything we needed for our stay and was immaculately clean.
Thank you for your review - much appreciated. Kind regards, Olivia @ Port Retreats
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewThe location was great, in walking distance to the beach and marina as well as restaurants and shopping. The apartment is a good size for a couple and we enjoyed the private terrace. Everything was clean and well cared for. Even some laundry soap was provided for the onsite laundry, something we really appreciated after a few trips to the beach and rainforest.
Thank you very much Lisa for staying with us and for your excellent review. It was great to read you enjoyed your stay with us. Kind regards, Olivia @ Port Retreats
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified review