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  5. Reviews of William Arnott Boutique Accommodation

Reviews of William Arnott Boutique Accommodation

148 Swan Street, 2321 Morpeth, Australia

#5 of 5 hotels in Morpeth

Guests' Choice

Review Score

Based on 33 hotel reviews

7.0

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    7.4

  • Location

    9.3

  • Facilities

    7.5

  • Staff

    8.0

  • Value for money

    7.2

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Showing 1 - 25

  • Reviewed: June 23, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    The living area was very cold and quite dark. The air-con blows on top of a bookcase so doesn't heat the room.

    Excellent location - walk to everything or sit on the deck and watch the activity in the main street. The upstairs bedrooms were spacious and comfortable.

    Stayed in June 2025

  • Reviewed: October 16, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Suite
    • Stayed 2 nights

    The people in the upstairs room talked loudly and walked around until 1am both nights. On the second night I actually had to go and ask them to be quiet. There is no soundproofing between the upper and lower levels. It is an old building probably not much can be done. I don't really blame anyone. It was really just unfortunate - they were enjoying themselves and I was keen to sleep.

    Location, history - it was a nice inviting space.

    Stayed in September 2024

  • Reviewed: July 31, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Single Room with Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    No television and the wifi didn't work. I hotspotted my lap top off my phone.

    It was small quaint and clean. Good location.

    Stayed in July 2023

  • Reviewed: May 5, 2025

    2.0
    Very disappointing, poor accommodation, not properly cleaned and misrepresented on their web site.
    • Leisure trip
    • Couple
    • Deluxe Queen Suite
    • Stayed 2 nights

    Wasn't properly cleaned, skirtings, backs of doors, window sills all needed a wash. No TV, no hairdryer, no scourer to clean dishes, towels okay but only one washer and hand towel and both were very old. Description on web said two bedrooms but it had one bedroom and bunk beds in the living area. We left early and lost one nights accommodation because it was so uncomfortable. We added two nights with the owner directly because we received an email from them to say you charge 15% so to book directly. We thought that was a bit cheeky given that we only found them through your site. When I spoke to the owner he said there were lots of restaurants and eating places but on Monday night nothing was open. The photos on the web are very deceptive. Very over priced this is basic accommodation billed as boutique hotel but there was no service at all. LT

    Location only

    Stayed in May 2025

  • Reviewed: February 22, 2025

    2.0
    Avoid this hotel, the female host is unhelpful and rude.
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 2 nights

    The problems started after check in. The wrong wifi code was given and that resulted in exchange of texts. I finally sorted it out. We discovered that the room had no tv! At almost $300 per night I expected a reasonable tv. But nothing. They had a small tablet similar to a small IPad but it didn’t work via the Google Chat. It was plugged in on top of the small refrigerator so you had to stand to watch it, if it worked.. So no news of current affairs programmes and certainly no regular tv. They had hosts who were never on site made no helpful suggestions. The hotel had no hair dryer and when I enquired why was told people stole them so they were not replaced. This was unbelievable and I sent them a text and asked for check out after day one. The hosts consisted of husband and wife and she was totally unhelpful. Her husband did phone me and directed me to another room where there was a hairdryer. The hotel is a very old historic building and although some cosmetic renovations have been completed, it was substandard considering the price. There were no other guests staying. Our room was supposed to have a garden view but the garden contained rubbish, old timber and unfinished renovation work debris. I have attached a photo of the view. We did stay the two nights reluctantly.

    The location in the Main Street is central and within easy walking distance to shops etc. The bed was comfortable and the bathroom clean and tidy. Linen was provided. There was cereal provided along with milk and fruit juice. There was a Nespresso machine but no milk frother.

    Stayed in February 2025

  • Reviewed: November 25, 2024

    9.0
    Plaudits for hosts' positive, constructive approach to/refining the accommodation arm of the busines
    • Leisure trip
    • Solo traveler
    • Single Room with Bathroom
    • Stayed 2 nights

    Light management of bedroom at night - harder to sleep with it coming in the slit glass in one wall. Would have preferred to be able to open the window onto the river even a little, for fresh air rather than air con.

    continental breakfast very nice Loved the restoration work on an iconic heritage building. Nice to see solo travellers being catered for so well...not always the case!

    Stayed in November 2024

  • Reviewed: October 3, 2024

    5.0
    An adventure !
    • Leisure trip
    • Couple
    • Deluxe Queen Suite
    • Stayed 2 nights

    we didn't like the entry door , the front door of our room , the foyer room and the moldy smell in our the room .

    The bed , the shower , the view from the lounge room, the milk in the fridge and cereal and cookies for breakfast !

    Stayed in September 2024

  • Reviewed: September 27, 2024

    10
    An enchanting piece of history, with a generous serving of nostalgia.
    • Leisure trip
    • Solo traveler
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Oh the Monte Carlo Penthouse- what more could I have wanted? What a charming tribute to my favourite biscuit company! I loved the attention to detail in decorating, the stunning bathroom and all the incredible Arnott’s collectibles. I’ve never sent people video tours of my accommodation before- but I couldn’t resist. I was tickled pink. I could never bring my husband here- I’d be worried he’d try to steal so much of your decor! Great location in the middle of Swan St, but so quiet. My only disappointment was that I didn’t have time to use that beautiful bath. My absolute favourite detail though, was the special treat in the kitchen- the cherry on top of the sundae that is this delightful property.

    Stayed in September 2024

  • Reviewed: June 7, 2024

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no wifi available during our stay. When we asked about this the owner refunded us $50 and told us to get a Sim to sort out our own wifi. There was also no parking provided by the hotel which is advertised on the site. Also the bathroom light didn't work, upon our own investigation it required charging that we were responsible for. There were also unsightly marks on the ceiling particularly right above the bed. We had hired the upper level, however during our stay other guests came up the stairs to investigate the accommodation while we were using the shower. Upon questioning this with the owner, she said they were not guests and then accused us of leaving the front door unlocked for these strangers to break in. Also there was no inclusion of any Arnott's biscuits... which really would almost have been an obvious choice if customer service was a priority.

    The location was great and the history of the building.

    Stayed in June 2024

  • Reviewed: April 9, 2024

    10
    Loved the quirky interior. Really well thought out kitchen design that was fun to use. Likewise the bathroom. The origi
    • Leisure trip
    • Solo traveler
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    The shower needed a shelf.

    The iPad for music. No TV. Perfect.

    Stayed in April 2024

  • Reviewed: January 13, 2024

    10
    Brilliant historic and beautifully fitted out great muesli
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Had the whole Monte Carlo suite. 2 grand bedrooms a living room bedroom and large balcony.

    What a great surprise in heart of town beautiful big bedroom and living room. A wonderful balcony

    Stayed in January 2024

  • Reviewed: June 26, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Single Room with Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Cosey

    Very quite

    Stayed in April 2023

  • Reviewed: May 28, 2023

    9.0
    Old school charm
    • Leisure trip
    • Couple
    • Deluxe Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    There wasn't anything we didn't like. Although people who are not used to wooden floors may find the floor creaking differently from what they are expecting. However, this is part of the charm.

    It is in an ideal and central location that makes it easy to get around town. It is close to cafes and antiques, convenience stores within the town. The town has a very old school vibe but is also close to larger shopping centres if you can't find what you are looking for. The accommodation is well thought out and the Vovo room is large enough for a couple or small family.

    Stayed in May 2023

  • Reviewed: May 7, 2023

    5.0
    dissapointing
    • Business trip
    • Solo traveler
    • Single Room with Bathroom
    • Stayed 2 nights

    small room, no tv, no communication on arrival, no atmosphere

    the fresh bathroom

    Stayed in May 2023

  • Reviewed: March 1, 2023

    9.0
    Great location while quiet and comfortable
    • Leisure trip
    • Couple
    • Deluxe Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    No TV

    Great location in the middle of town. Felt like we had no one around us.

    Stayed in February 2023

  • Reviewed: February 15, 2023

    2.0
    A great example for not going into hospitality; dirty; uncomfortable & overpriced. NEVER AGAIN
    • Leisure trip
    • Family with young children
    • Deluxe Queen Suite
    • Stayed 2 nights

    The window frames were not sealed so bugs got in. The toilet had a lovely layer of mosquitoes on the ceiling...seriously the place is by a river!! There was visible mold on the vinyl tubs in the lounge; the place was dusty; there were spider webs and the odd cockroach or two.. The bed-clothes were either old & faded or were dirty. My daughter was afraid there would be bed bugs. The air-con unit did not reach the main bedroom so either we cooked or we let the bugs in. Curtains were cheap & flimsy, so on the ground floor by the street offered little privacy. We will NEVER stay in this over-priced dump again.

    Seriously?!!

    Stayed in January 2023

  • Reviewed: December 30, 2022

    1.0
    Keep looking
    • Leisure trip
    • Couple
    • Deluxe Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Extreme mould smell in lower bunk bed. Perhaps wall or floor had rising damp? Still have cough from breathing mould. No TV, no garden or ability to sit outside. Poor ventilation, very musty throughout. Despite located on lovely river disappointed i couldn't see it or sit by it despite seeing a backyard area that was chained off to guests. Very expensive for 2 musty rooms in an old house...

    Theme of room lovely central location in town

    Stayed in December 2022

  • Reviewed: October 18, 2022

    10
    Fantastic stay and we absolutely love Morpeth.
    • Leisure trip
    • Couple
    • Single Room with Bathroom
    • Stayed 2 nights

    The carpet was a little sore on our feet!!!!

    We loved it and we will be back! Thanks for the stay!!!

    Stayed in October 2022

  • Reviewed: September 19, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Single Room with Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Allie and Steve were very accommodating and made sure we had a lovely stay. thank you!

    Stayed in September 2022

  • Reviewed: July 27, 2025

    9.0
    Great place to stay. Property was quiet and comfortable and situated in a great location.
    • Leisure trip
    • Solo traveler
    • Single Room with Bathroom
    • Stayed 3 nights

    ate out for breakfast. The accommodation was in a great location right in the heart of Morpeth's main street. Had some things to do in East Maitland and it was an easy 10 minutes' drive away.

    Stayed in July 2025

  • Reviewed: June 2, 2023

    5.0
    Disappointed in pride of ownership and customer service .
    • Leisure trip
    • Solo traveler
    • Single Room with Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    NO HOT WATER !!!!! i was there for a wedding- i couldn’t shower before the wedding, so due to timing i left for wedding - as id had my hair done and had to get my mother who was staying across the street at The Bronte. When i arrived home that night- i really wanted a shower - again NO HOT WATER!!! There was nothing I could do about it until morning. I got up to shower at 8/8.30 and again NO HOT WATER!!!! I contacted the owners ( ?- someone) and they said it would be fixed in an hour. I didn’t have that time as I had a plane to catch. So i ran across the street to THE Bronte & showered in my mothers room. I contacted the owner via text again and suggested that I somehow be compensated for this total inconvenience. All they said was that hot water system was installed last week! Not sure how that was relevant ti my predicament right now- but it was “crickets” on any compensation or apology. Very disappointing.

    The location was great. Bed was comfy. Room was very quaint.

    Stayed in May 2023

  • Reviewed: May 23, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Single Room with Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: December 14, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in December 2023

  • Reviewed: June 6, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Single Room with Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2023

Showing 1 - 25

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