Reviews of ツ Peace of Paradise ツ

Hi Mandy, We take all guest feedback seriously and always aim to provide a high standard of hospitality. However, in this case, we feel it’s necessary to offer some clarification. From the time of booking, your approach was challenging, with repeated demands for free upgrades, compensation, and extras well outside the scope of the original reservation. Despite this, we went above and beyond to accommodate all your requests, including sourcing additional items specifically for your stay , in an effort to ensure your comfort. Unfortunately, these efforts were met with ongoing rudeness and abuse, including calls and messages at inappropriate hours. It was clear early on that no matter what was provided, it would not meet your expectations. We also note that many of your concerns stemmed from a refusal to check your email, where all relevant information had been clearly communicated. Furthermore, your claim regarding the windows was inaccurate. They do open, as confirmed both by staff and other guests. We respect all guests, but we also expect to be treated with the same courtesy. Sadly, this was not the case during your stay. We wish you the best moving forward. Sincerely, Jo

Hi Mandy, We take all guest feedback seriously and always aim to provide a high standard of hospitality. However, in this case, we feel it’s necessary to offer some clarification. From the time of booking, your approach was challenging, w… Show more

Thank you for your feedback — we're pleased to hear you found the apartment clean. We’re sorry to hear that parts of your stay didn’t meet expectations. We can confirm there is no mould in the apartment; however, Darwin’s humidity and frequent rain can sometimes create a damp smell in certain areas, especially during the wetter months. We also sincerely apologize for the missing tea and coffee amenities — these are normally provided, and it seems our cleaner may have overlooked it during preparation. We'll ensure this is addressed with the team to avoid future oversights. I'm sorry to hear the apartment didn’t meet your expectations, particularly regarding the lack of a balcony and location. It is a moderately sized one-bedroom apartment in the city, with an ocean view, as clearly described in the listing. Thank you again for your comments, and we appreciate you taking the time to share your experience.

Thank you for your feedback — we're pleased to hear you found the apartment clean. We’re sorry to hear that parts of your stay didn’t meet expectations. We can confirm there is no mould in the apartment; however, Darwin’s humidity and fre… Show more