Reviews of Western Gateway Motel and Apartments
12 Theresa Street, 4720 Emerald, Australia
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewGood location and spacious studio room. WIFI and Netflix good, TV good size. Kitchenette well equipped and self catering easy. Man in reception very helpful in arranging a second night and also helpful when the washing machine in the laundry room didnt work. Clean comfortable and spacious with undercover parking.
We booked a king studio but got a queen bed. Disappointing but the stay was fine anyway.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat location, close to major shopping centres, restaurants, sports facilities and amenities. Room had a large fridge/freezer and microwave which was of great use during our stay. Room was very neat and spacious, with a ceiling fan and a table with chairs. Restaurant on site was amazing, the food was absolutely delicious. Highly recommend the Stone Grill.
Room not completely dark at night and close to main road. If you don't like stairs, request a room on ground level as no elevator/ramp available.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLoved that there was plenty of room and a bed for everyone to sleep on.
Sheets were stained. Bathroom had baby cockroaches running around. The worst part about the whole stay would be the fact we were rudely awoken at 830am by someone entering our room. My husband got up to investigate and it was the cleaner, whom I’m assuming should know who has and hasn’t checked out by the time they start working.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe rooms at western gateway are always beautifully cleaned and very comfortable
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewClean and comfortable. Close to town. Nice staff.
Nothing.
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewHot water and pressure for shower was great
Last year booked an apartment and got the new ones this year got an old room for 5 people to try and share one tiny bathroom, the ceiling and we’re all dusty and some holes etc in doors
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewHandy having own laundry/dryer
Abit of maintenance re plumber tighten up loose floppy taps kitchen/bathroom sink Shower door keeps opening at slightest movement not shutting properly No mirrors in top bedrooms
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewWe were housed in a completely different property to what was advertised online and the photos shown. It was a building across the road at least 20-30 years older. Very deceptive marketing. Even had to do the dishes in the only sink in the bathroom.
Hi Gail. I am sorry you are very confused. You booked and paid for, and were accommodated in a motel queen balcony room which is the room type you were in. There is no deceptive marketing from our end just images related exactly to each room type available across our vast complex. The images on the room type you selected are correct. The instructions are even to check in at the motel complex and if you have booked an apartment you will be directed there just across the road after checking in. If you wanted a room with a kitchen, we have many available you could have selected one. Just for future reference. If the images are confusing to you please reach out to the venue for clarification as most venues are more than obliging to clarify if you are confused. Safe and happy travels, Gateway Management.
Hi Gail. I am sorry you are very confused. You booked and paid for, and were accommodated in a motel queen balcony room which is the room type you were in. There is no deceptive marketing from our end just images related exactly to each roo… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewRoom was spacious, bed was comfortable. Restaurant was fantastic. All staff were exceptional
Was in room 24 and the light outside my room lit up my room all night