Reviews of Chinar Health Hotel Naftalan 4 stars
Shirvan Avenue 12, AZ4600 Naftalan, Azerbaijan
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewTreatment
The front of the hotel was full of cars. In the past, cars were only parked in the parking lot. It would be good if they paid attention to this.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe place is clean with friendly people. They have: 1) A little shop selling different things like soap, slippers, candy, etc. 2) Restaurant 3) Pharmacy 4) Barber 5) A place for traditional board games 6) Garden in front and all around the building with trees, grass and large size statues of people and camels 7) In addition to their clinics, doctors and treatment areas.
1) They don’t have A/C. Only hot air is available. So don’t go there in Summertime. 2) This one is the reason why I had to leave the country the second day. Some workers at crude oil treatment area demanded 200 manat as a tip! Also some cleaners asked for some money.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe staff was very friendly and helpful throughout our stay, which we truly appreciated.
The food was very poor — lacking in taste, variety, and quality, which is unacceptable for an open buffet at a 5-star hotel. There were not enough meal options available. Additionally, the facility is not a good choice for families with children, as there are no amenities or activities to accommodate them.
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 May 2025 · Stayed in April 2025
Verified reviewReviewed: 16 May 2025 · Stayed in May 2025
Verified reviewfood and service
Don't offer good enough medical procedures, it's unclear why some of them are paid and can't be replaced with free ones
Dear Mr Avi, Greetings from Chinar Health Hotel. We would like to thank you for choosing our hotel. Thank you for taking the time to write a review. Your feedback is very important for us. We will be waiting for your next visit. Have a nice day! Sincerely, Murat Gozutok - General Manager.
Dear Mr Avi, Greetings from Chinar Health Hotel. We would like to thank you for choosing our hotel. Thank you for taking the time to write a review. Your feedback is very important for us. We will be waiting for your next visit. Have a nic… Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 9 April 2025 · Stayed in April 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewStayed for 7 nights in a double room suite. It was really spacious and with a good bed. All suits are top floor, very quiet. Relaxing atmosfere, nice meals with a lot of greens and fruits. Small park around the place, but you can walk around and to the city itself. Rare english speaking though, you better know Russian or Azerbaijanian. Focus of this place is in naftalan bathes and medical treatment overall. We visited Chinar during local holidays and the place was a little bit overcrowded, but personnel did their best to manage it.
Dear Mr Gleb, Greetings from Chinar Health Hotel. First of all, we would like to thank you for choosing our hotel. Your feedback is very important to us, thank you for appreciating service and the quality of our work. We will be waiting for you next visit to Naftalan. Best regards, Murat Gozutok - General Manager.
Dear Mr Gleb, Greetings from Chinar Health Hotel. First of all, we would like to thank you for choosing our hotel. Your feedback is very important to us, thank you for appreciating service and the quality of our work. We will be waiting fo… Show more
Reviewed: 25 December 2024 · Stayed in December 2024
Verified reviewSadly, Chinar Hotel was a huge disappointment and far poorer than any of the other hotels we stayed in Azerbaijan. Despite our high hopes (and positive reviews we read beforehand), there were several major problems with our stay here. Standard Room Size: Incredibly small and felt cramped. We like to do a few yoga stretches when we travel, and there wasn't even room to lay down a single yoga mat in the room. Pool/Hamam/Sauna Opening Hours: While the leisure facility is impressive and looks newly built, the opening hours are very strange. Nothing is open at all until 1pm, at which time one hour is available for men/mixed (right in the middle of the lunch service) before a women-only 3 hour block from 2-5pm. The facility is then mixed again from 5pm until 9pm (although during this time presuambly you'll want to eat dinner at some point). This was already limiting enough, but the worst part during our two-day stay is that the pool was entirely closed all day Monday (apparently for cleaning, we were told - though why this coudln't be done during the mornings each day was unclear). So, from a 4pm check-in on Sunday to an 11am check out on Tuesday, we were able to use the facility for one brief session on Sunday afternoon before dinner. Food Quality: While the food is not bad and the cold appetitisers are perhaps the highlight, many buffet items kept reappearing each mealtime and if you have any special dietary needs or preferences (such as hot main courses without meat, dishes avoiding gluten or sugar-free desserts) then options are extremely limited. Bureaucracy: The hotel advertsies itself as a medical/wellness hotel, but in fact has the system and mentality of an old Soviet sanatorium.
ALmost everything could have been improved. From customer service to pool openign hours, food quality to bureaucracy of booking medical procedures, the place was disappointing from start to finish.
Dear Guest, First of all, we would like to thank you for choosing our hotel. Your feedback and suggestions are very important to us as they help us improve our service and the quality of our work. The points you mentioned have been taken into account by our hotel and the necessary measures will be taken in this regard. We will do our best to provide the best service on your next visit to our hotel. Sincerely, Chinar Health Hotel
Dear Guest, First of all, we would like to thank you for choosing our hotel. Your feedback and suggestions are very important to us as they help us improve our service and the quality of our work. The points you mentioned have been taken i… Show more
Reviewed: 1 November 2024 · Stayed in October 2024
Verified reviewReviewed: 18 September 2024 · Stayed in August 2024
Verified reviewThe clinic reception & staff for Naftalan oil bath was excellent. It was the main reason for us to book the stay.
The rooms are old, unclean. The staff is non responsive & lacks customer service. The stay was much expensive for the service & facilities. They prioritise native & Russian speakers & lacks English speaking staff. Swimming area is not clean & pleasant. Room service was disappointing.
Dear Mr. Lavnis Shailesh, first of all, we would like to thank you for choosing our hotel. Your feedback and suggestions are very important to us as they help us improve our service and the quality of our work. The points you mentioned have been taken into account by our hotel and necessary measures will be taken in this regard. We will do our best to provide better service during your next visit to our hotel. Sincerely, Murat Gozutok - General Manager.
Dear Mr. Lavnis Shailesh, first of all, we would like to thank you for choosing our hotel. Your feedback and suggestions are very important to us as they help us improve our service and the quality of our work. The points you mentioned ha… Show more
Reviewed: 25 August 2024 · Stayed in August 2024
Verified reviewVery wonderful spa resort for rest and treatment. We really liked it, very tasty food is excellent. The service was all at a high level, I am very pleased and therefore decided to visit this spa resort again. I definitely recommend everyone to visit this spa resort and have a good rest.
Very wonderful spa resort for rest and treatment. We really liked it, very tasty food is excellent. The service was all at a high level, I am very pleased and therefore decided to visit this spa resort again. I definitely recommend everyone to visit this spa resort and have a good rest.
Dear Ramis bey, first of all, we would like to thank you for choosing our hotel. Your feedback and suggestions are very important to us as they help us improve our service level and the quality of our work. We will be glad to see you again in our hotel. Best regards, Chinar Hotel & SPA Naftalan
Dear Ramis bey, first of all, we would like to thank you for choosing our hotel. Your feedback and suggestions are very important to us as they help us improve our service level and the quality of our work. We will be glad to see you again … Show more
Reviewed: 3 August 2024 · Stayed in July 2024
Verified reviewFirst off, the chefs needs a raise. The food was delicious! And servers were excellent. I absolutely loved the buffet experience. I also enjoyed the massage, I did Bali Massage. Wati was really good. The housekeepers were also really nice and provided great room cleaning service. The resort itself is very clean.
The woman’s hours at the pool were not respected. At least twice I saw men, the staff members and once a guest who was a husband of a female guest. This is unacceptable and I would not recommend hijabi women to come to this resort. Secondly, there were times where I had to ask the reception for help 3 times until they finally listen. For instance, I left a bag with laundry in my room and called for someone to pick it up. I had to do it 3 times until someone came.
Dear Guest, First of all, we would like to thank you for choosing our hotel. Your feedback and suggestions are very important to us. The points you mentioned have been taken into consideration by our hotel and necessary measures will be taken in this regard. Sincerely, Chinar Hotel SPA Naftalan
Dear Guest, First of all, we would like to thank you for choosing our hotel. Your feedback and suggestions are very important to us. The points you mentioned have been taken into consideration by our hotel and necessary measures will be tak… Show more
Reviewed: 4 June 2024 · Stayed in May 2024
Verified reviewReviewed: 28 March 2024 · Stayed in March 2024
Verified reviewNothing
The room and the building did not smell good. Also, the hotel is not designed for kids.
Dear Guest, First of all, we would like to thank you for choosing our hotel. Your feedback and suggestions are very important to us as they help us improve our service level and the quality of our work. The points you mentioned have been taken into consideration by our hotel and necessary measures will be taken in this regard. Sincerely, Chinar Hotel SPA Naftalan
Dear Guest, First of all, we would like to thank you for choosing our hotel. Your feedback and suggestions are very important to us as they help us improve our service level and the quality of our work. The points you mentioned have been ta… Show more
Reviewed: 3 November 2023 · Stayed in August 2023
Verified reviewReviewed: 23 May 2023 · Stayed in May 2023
Verified revieweverything was good except the hotel did not have any functioning air conditioning even though it was very hot. Rooms were at 27 degrees all night. I complained but was told that there were no rooms with working aircon.
no working aircon despite hot temperatures meaning almost impossible to get any sleep.
Dear Guest, first of all, we express our gratitude for choosing our hotel. Your feedback and suggestions are very important to us, as they help us improve our service and the quality of our work. The points you mentioned have been taken into account by our hotel, and the necessary measures will be taken in this regard. We will do our best to provide the best service during your next visit to our hotel. Sincerely, Bahram Makinsky - General Director
Dear Guest, first of all, we express our gratitude for choosing our hotel. Your feedback and suggestions are very important to us, as they help us improve our service and the quality of our work. The points you mentioned have been taken int… Show more
Reviewed: 6 May 2023 · Stayed in May 2023
Verified reviewgreat
location
Dear Guest, First of all, we would like to thank you for choosing our hotel. Your feedback and suggestions are very important to us as they help us improve our service and the quality of our work. We will do our best to provide the best service on your next visit to our hotel. Sincerely, Bahram Makinsky - General Director
Dear Guest, First of all, we would like to thank you for choosing our hotel. Your feedback and suggestions are very important to us as they help us improve our service and the quality of our work. We will do our best to provide the best ser… Show more
Reviewed: 23 March 2023 · Stayed in March 2023
Verified reviewstaff was very kind and helpful and highly responsive
it is more like sanatorium. it is too crowded during national holiday. however the management was open to feedback and told they were in process of organizing it
Dear Guest, First of all, we would like to thank you for choosing our hotel. Your feedback and suggestions are very important to us as they help us improve our service and the quality of our work. The points you mentioned have been taken into account by our hotel and the necessary measures will be taken in this regard. We will do our best to provide the best service on your next visit to our hotel. Sincerely, Bahram Makinsky - General Director
Dear Guest, First of all, we would like to thank you for choosing our hotel. Your feedback and suggestions are very important to us as they help us improve our service and the quality of our work. The points you mentioned have been taken in… Show more
Reviewed: 1 January 2023 · Stayed in December 2022
Verified reviewEeten is lekker
Kamer klijn bad
Dear Guest, First of all, we would like to thank you for choosing our hotel. Your feedback and suggestions are very important to us as they help us improve our service and the quality of our work. The points you mentioned have been taken into account by our hotel and the necessary measures will be taken in this regard. We will do our best to provide the best service on your next visit to our hotel. Sincerely, Bahram Makinsky - General Director
Dear Guest, First of all, we would like to thank you for choosing our hotel. Your feedback and suggestions are very important to us as they help us improve our service and the quality of our work. The points you mentioned have been taken in… Show more
Reviewed: 2 November 2022 · Stayed in October 2022
Verified review