Reviews of Hotel Austria & Bosna 5 stars
Hrasnicka cesta 14, 71000 Sarajevo, Bosnia and Herzegovina
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe location
They changed me about 45€ more than I have gotten in booking. The hotel explained that the exchange rate was the reason of the defrent and I understand.
Dear Mr. Bader, Unfortunately, we have determined that the mistake was on your side and that you were not charged anything more than the amount stated on Booking.com. We have informed Booking.com accordingly, and we have also resent you the proof showing that the charges were made correctly. We kindly hope that you will consider updating your review as soon as possible, as the current one is causing damage to the hotels reputation. Best regards,
Dear Mr. Bader, Unfortunately, we have determined that the mistake was on your side and that you were not charged anything more than the amount stated on Booking.com. We have informed Booking.com accordingly, and we have also resent you th… Show more
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewPoor service
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewBreakfast was not good and it can not even compare to 3 stars hotel
Hotel is very old, not clean and not being maintain and can not be rated at 5 star
We would like to assure you that we are continuously working on enhancing our facilities and services to better serve our valued guests. Feedback such as yours is invaluable in helping us identify areas that require attention. We hope to have the opportunity to welcome you again in the future and provide you with a much improved experience. Should you have any further concerns or specific complaints directed toward a member of our staff, we kindly ask that you contact us directly so that we may initiate the appropriate procedure. Kind regards,
We would like to assure you that we are continuously working on enhancing our facilities and services to better serve our valued guests. Feedback such as yours is invaluable in helping us identify areas that require attention. We hope to ha… Show more
Reviewed: 1 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewLocation. Parking.
No luggage service. No Landry service. Limited resources such as tissue and Pillows.
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewAll the staff of the hotel are smiling and welcoming us warmly and providing all the services for us to have a beautiful stay, a beautiful and clean hotel, the breakfast buffet is delicious and varied, the best hotel in Sarajevo, I thank all those in charge of it and I hope to return to it on my next trips to Bosnia
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewVarieties. Dining room.
In the bathroom, the wash basin gets clotted easily
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified review-The location -clean room -spacious room
No luggage service -no hot water - Preakfast is not a 5-star-preakfast !
Reviewed: 22 June 2025 · Stayed in May 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewPerfect location, kind and professional operating team, rooms are big comfortable with nice view, totally recommend
All good
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewCollaborators
None
Reviewed: 16 June 2025 · Stayed in May 2025
Verified reviewBig rooms clean and new
The toilet sink modle keeps dirt stuck which is not nice and easy to clean
Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified revieweverything especially the room is so clean and comfortable
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in April 2025
Verified reviewLarge comfortable rooms with plenty of space. Able to use the pool and gym at Terme next door. Nice patio, peaceful and quiet.
The rooms are way too hot and have no AC. They need to have a way of cooling them down. My room didn’t have a shower.
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewThe hotel is located in a beautiful park. In the morning you wake up to the sounds of birds. The size of the room is very good. The people at the reception were interested. The pool, sauna and steam room were also very good and nice.
First of all, on the 2nd day of my 4-day trip, I had a hot water problem at the hotel. I could not find hot water to take a shower at all. It took many hours to fix this problem. In a 5 star hotel, such a problem should not have happened or even if it did, it should have been solved quickly. The restaurant staff are lacking in English, but they continue to speak to us in their own language without even realizing that they are lacking, even though we dont understand them. Although the cleanliness was not too bad in general, we noticed that a blanket covered on the bed in the room was bloody, which was reflected as a minus point.
Reviewed: 2 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewLocation is nice within a garden
Ac wasn’t working Breakfast could be better
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewReviewed: 18 March 2025 · Stayed in March 2025
Verified review