Reviews of Aparthotel Phoenix

The apartment is beautiful, clean and beautifully decorated. We spent four nights that were great. I would love to thank the receptionist Adela for her good manners and she has been cooperating with us throughout our stay.

Spacious. In 2025 quite new.

Very, very poor cleaning standards.

New, clean apartments.

The whole complex is still under renovation, and the building was very basic and looked like it opened just for the weekend we got there. The business is not fully running. Breakfast was horrible.

A spacious and modernly furnished pet-friendly apartment, with the option of breakfast and proximity to the ski slope (less than a 10-minute walk). Additional activities for children (table tennis, billiard, foosball, darts), good WIFI connection. Extremely friendly restaurant manager.

The plates and glasses in the restaurant could have been cleaned more.

Property had a great location. A walking distance to ski resorts. Our server (we didn’t catch his name but he wore adidas gazele shoes)was great, and the food was good thanks to the lady chef that was extremely kind and friendly.

What we didn’t like about the property was that the advertisement of the amenities which didn’t exist. Such as spa, gym, pool,etc Since there was a lot of snow, road to the hotel was not cleared so it was hard to park at the hotel. The room it self was clean however there was no cable TV (again it was advertised on the website), we had trouble connecting to the WiFi, the batteries were missing in the remote, in multiple occasions there was no hot water, or electricity for a shot period of time. The hotel was way overpriced for what it had to offer.

We checked into the Aparthotel Phoenix Bjelasnica at the beginning of December and spent four wonderful days there. The entire hotel is newly furnished, and the rooms are comfortable, equipped with everything you need, including a kitchen with all necessary amenities. There’s even a dishwasher and kitchen appliances like a toaster and kettle. The beds are very comfortable, and the heating works digitally, allowing you to stay warm and cozy during the cold season. There are plenty of parking spaces available, and the center (ski slope) is just a 5-minute walk away. We especially want to highlight the lobby and the restaurant. Chef Sifa truly has golden hands. We enjoyed delicious meals made from local ingredients every day and still rave about them. Unfortunately, the wellness/spa area was not yet completed, but the staff gave us a tour, and we were left with a promising impression of its future completion. We look forward to returning soon and highly recommend this hotel to anyone seeking a fantastic getaway in the snowy mountains!

I had an amazing stay at this aparthotel! The staff were incredibly friendly. The rooms were spotless, spacious, and well-appointed with all the amenities I needed. The location was perfect, close to key attractions but still peaceful. The breakfast buffet was delicious with a great variety. I highly recommend this property and would definitely stay here again!

The apartment is modern, spacious, nice and clean.

When i arrived i had to wait 10 minutes so they get the key. Entered the room, it was obviously much smaller with a convertible sofa instead of a bed. They changed my room for the good one. Temperature inside the room was like more than 30° degrees, no AC. No hot water, no wifi. They had to call a technician,in the end i went myself to the reception get the keys of a room to get the password for a working wifi because they where so helpless. One hour after my arrival i could enjoy the room. I was patient, that's a new hotel still in construction, i can understand that and they were actually trying to help. At this stage i wouldn't have complain. I went to sleep, the curtains could no stop the spotlight coming right at my window for the whole night and soundproofing was quite bad also. The following morning i went to the breakfast, sat on a table, a waiter came and asked me what i wanted, an expresso an orange juice and an omelette. Nothing that original for a breakfast. When i left the waiter asked me to pay for the coffee and the juice, 5€ ! I Was not included, i had to get to the self service machine that i didn't even seen and no one ever told me that. I paid, went to the reception, told them the story about their conception of "breakfast included" but that was my fault, when a waiter comes to you and ask what you want you should tell him to go away and search for a self service machine. Then i wanted to pay the room, they explain me that i needed to pay the tourist tax, i had just tipped my pin on the terminal and wanted to show them that the tourist tax was actually included in the price on booking but the guy from the reception then touch the "validate" button on the payment terminal ! I've been traveling for 2 month all over the Balkans never seem staff so arrogant, without any self-questionning than here. Everything single step from the check-in to the check-out was wrong, that's a performance.

New facilities, good internet connection but no A/C.

They hold my passport overnight without my consent alleging during check-in that they are need to type something in the system and would give back to me in my room in a few minutes, what didn’t happened. Next day I just felt it was an excuse to use it as a “secure deposit” and to be honest this annoyed me a lot, if you can’t trust someone to do business just ask for payment upfront, and it’s kinda illegal in 2024 cause it’s a government official document. Every hotel just print a copy of it or take a picture, or even asks for a payment in advance, not store and unsecured area. What if I had an emergency(could be medical) and had to leave the city or country immediately? What if someone stolen it how trouble would I be in next days of my trip? Sorry guys but this attitude is thumb down.

Good value for money and excellent facilities in the room.

Not bicycle friendly. It cost a lot of time and effort to remove and repack luggage when the hotel was spacious with a lift. It was totally unnecessary. Also, the staff were not trained to take card payments which cost a lot of time when I was tired and wanted to sleep.

Amazing and peaceful place. Friendly staff and nice people. When i get back i will definitely come to this hotel. I highly recommend it.