Reviews of Bosmal Arjaan by Rotana 4 stars
Milana Preloga 12, 71000 Sarajevo, Bosnia and Herzegovina
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewMe and my wife used to come to Rotana Bosmal a lot 3 years ago and it was amazing. Unfortunately the hotel had deteriorated a lot when we just had the chance to stay this week. When i initially arrived to the Apartment after checking in, the apartment floor was not clean at all, and there were hair on the floor everywhere in the reception area and the toilet. In addition, there were nails on the floor in the living room area as if someone was doing nail clipping and threw it on the floor, and that was very disgusting. I asked the reception to send someone to clean the room again. Also, the room had several not working appliances like the Kettle and Bathroom Scale. And the Iron machine wasn't clean enough and caused the clothes we tried to iron dirty. The hotel is obviously understaffed even though it is a high season period plus a period of a Film festival, the floor of the hotel corridors were dirty and didn't smell good. Whenever we asked for housekeeping request after 5pm, the receptionist keeps telling us that they only have 1 housekeeping person working at that time, and this is very strange in a high season period, especially in a hotel of 22 Floors. 2 days in a row we asked for Water bottles because the housekeeping forgot to add them, and we didn't get what we asked for. We booked the Room with Breakfast included, and like any other hotel, there are either buffet or a la carte menu. My wife is Vegan and the buffet didn't have anything for her, so she ordered from the Menu, and the hotel decided to charge her for it, which we never saw this happening in any other hotel. The hotel receptionist told us that we should have informed them prior, but this doesn't make sense because this isn't a flight where it needs prior preparation, but the dish was there, but since it isn't in the buffet, we should pay for it.
Dear Mr. Ahmad, Thank you for taking the time to share your feedback about your recent stay at Bosmal Arjaan by Rotana. We are truly sorry to hear that your experience was not up to the high standards you had come to expect from us, especially after having enjoyed your stays with us in the past. First and foremost, we sincerely apologize for the cleanliness issues you encountered in your apartment. Hair on the floor and nails in the living room are completely unacceptable, and we have addressed this with our housekeeping team to ensure this does not happen again. Additionally, we regret that several appliances in your room were not functioning properly, and that the cleanliness of the iron left much to be desired. We take these matters seriously and will conduct a thorough review to prevent further incidents. We are also sorry for the lack of staffing that led to delays in responding to your requests and the poor state of the hotel corridors. We understand how important it is to have adequate support, especially during peak seasons. Your feedback has been passed along to management to address these staffing challenges. Regarding your breakfast experience, we apologize for the inconvenience caused by the lack of vegan options in our buffet and the confusion regarding the a la carte charge. We will work with our kitchen staff to ensure that our offerings cater to all dietary needs, and we will review our communication with guests to make sure such issues are clarified in the future. We genuinely appreciate your loyalty to our hotel in the past, and we deeply regret that your recent stay did not reflect the high standards you’ve come to expect from Rotana hotes. We hope you will give us the opportunity to make it up to you on a future visit. Please don’t hesitate to contact us directly at [email/phone] if you wish to discuss any of these matters further. Sincerely, Hotel Management Bosmal Arjaan by Rotana
Dear Mr. Ahmad, Thank you for taking the time to share your feedback about your recent stay at Bosmal Arjaan by Rotana. We are truly sorry to hear that your experience was not up to the high standards you had come to expect from us, especi… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewLocation
Breakfast buffet location and selection
Dear Mr Hamad, Thank you for sharing your feedback. We're glad you appreciated our location. We’ve also noted your comments regarding the breakfast buffet location and selection. Your input is valuable, and we’ll consider it as we continue working to improve our guest experience. We hope to welcome you again in the future. Best regards, Hotel Management Bosmal Arjaan by Rotana
Dear Mr Hamad, Thank you for sharing your feedback. We're glad you appreciated our location. We’ve also noted your comments regarding the breakfast buffet location and selection. Your input is valuable, and we’ll consider it as we cont… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewGood hotel. Recommend to stay
Dear, Thank you for your kind words! We're glad you enjoyed your stay and truly appreciate your recommendation. Looking forward to welcoming you again soon! Best regards, Hotel Management Bosmal Arjaan by Rotana
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewgood location with spacious rooms
cleanliness and breakfast needs improvement
Dear, Thank you for your feedback. We're glad to hear you enjoyed our convenient location and spacious rooms — we truly appreciate your kind words. We're sorry that the cleanliness and breakfast did not meet your expectations. Your comments have been shared with our housekeeping and kitchen teams to ensure improvements are made in these areas. Guest feedback like yours helps us grow, and we hope to have the opportunity to welcome you again for a much-improved experience. Best regards, Hotel Management Bosmal Arjaan by Rotana
Dear, Thank you for your feedback. We're glad to hear you enjoyed our convenient location and spacious rooms — we truly appreciate your kind words. We're sorry that the cleanliness and breakfast did not meet your expectations. Your… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewCustomer service could have been better.
Dear, Thank you for your feedback. We're sorry to hear that our customer service did not meet your expectations. We always aim to provide a helpful and welcoming experience, and we’ll be taking your comments on board to improve our service. We appreciate you bringing this to our attention and hope to offer you a better experience in the future. Kind regards, Hotel Management Bosmal Arjaan by Rotana
Dear, Thank you for your feedback. We're sorry to hear that our customer service did not meet your expectations. We always aim to provide a helpful and welcoming experience, and we’ll be taking your comments on board to improve our se… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewExcellent service and facilities, rooms very spacious and everything was available
A little bit far from the centre but very good transport links and taxis are usually right outside
Dear Mr Amir, Greetings from Bosmal Arjaan by Rotana! Thank You very much for Your kind feedback and contribution. We are very happy to know You enjoyed Your stay with us. Rest assured that we will continue to provide all our dear guests with the best services that will make their stay at the Bosmal Arjaan by Rotana a pleasant and enriching experience! We look forward to welcoming You back very soon. Regards, Hotel Management Bosmal Arjaan by Rotana
Dear Mr Amir, Greetings from Bosmal Arjaan by Rotana! Thank You very much for Your kind feedback and contribution. We are very happy to know You enjoyed Your stay with us. Rest assured that we will continue to provide all our dear guest… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified review- Massive TV ideal for gaming and streaming - Spacious layout with stylish furnishings - Great for groups or extended stays
- Breakfast was repetitive with limited variety each day - Not ideal for travelers who value diverse morning meals
Dear Mr Ibrahim, Thank You for sharing Your feedback. We are delighted to hear You enjoyed the spacious layout, stylish furnishings, and especially the large TV—perfect for gaming and streaming. It is great to know the apartment met Your needs for a group or extended stay. We also appreciate Your constructive comments regarding breakfast variety. We understand how important a diverse morning meal can be and will take Your feedback into account as we continue to improve our offerings. We hope to welcome You back in the future for an even better experience. Yours Sincerely, Hotel Management Bosmal Arjaan by Rotana
Dear Mr Ibrahim, Thank You for sharing Your feedback. We are delighted to hear You enjoyed the spacious layout, stylish furnishings, and especially the large TV—perfect for gaming and streaming. It is great to know the apartment met Your n… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewStaff and location
Hauskeeping services it could be better and it’s need much improvement
Dear, Greetings from Bosmal Arjaan by Rotana. Thank You very much for taking the time to write Your review. We really appreciate Your contribution. Your comments and suggestions will all be taken into consideration, and we will work to improve our services to always exceed Your expectations. Look forward to welcoming You again in our hotel soon. Kind Regards, Hotel Management Bosmal Arjaan by Rotana
Dear, Greetings from Bosmal Arjaan by Rotana. Thank You very much for taking the time to write Your review. We really appreciate Your contribution. Your comments and suggestions will all be taken into consideration, and we will work to im… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewVery suitable and comfortable for the family. Excellent quality of breakfast. Very nice rooms and apartment. Has every kitchen supplies
Dear, Greetings from Bosmal Arjaan by Rotana! Thank You very much for Your kind feedback and contribution. We are very happy to know You enjoyed Your stay with us. Rest assured that we will continue to provide all our dear guests with the best services that will make their stay at the Bosmal Arjaan by Rotana a pleasant and enriching experience! We look forward to welcoming You back very soon. Regards, Hotel Management Bosmal Arjaan by Rotana
Dear, Greetings from Bosmal Arjaan by Rotana! Thank You very much for Your kind feedback and contribution. We are very happy to know You enjoyed Your stay with us. Rest assured that we will continue to provide all our dear guests with t… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewVery big apartment, clean, good breakfast, around 5km from city center but train is fast and often
Free wifi is very slow
Dear Mr Igor, Thank You for Your kind review and for highlighting the spaciousness and cleanliness of our apartments, as well as the quality of our breakfast. We’re also glad You found the train connection convenient for reaching the city center. We appreciate Your feedback regarding the Wi-Fi speed. We understand how important a reliable internet connection is, and we are currently working with our service provider to improve the speed and overall connectivity for our guests. It was a pleasure having You with us, and we hope to welcome You back soon for an even more enjoyable stay. Warm regards, Hotel Management Bosmal Arjaan by Rotana
Dear Mr Igor, Thank You for Your kind review and for highlighting the spaciousness and cleanliness of our apartments, as well as the quality of our breakfast. We’re also glad You found the train connection convenient for reaching the city … Show more
Reviewed: 28 July 2025 · Stayed in April 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe apartment was clean, spacious, and well-equipped. The location was great and the building felt secure. Staff were generally helpful.
No issues to mention.
Dear, Greetings from Bosmal Arjaan by Rotana! Thank You very much for Your kind feedback and contribution. We are very happy to know You enjoyed Your stay with us. Rest assured that we will continue to provide all our dear guests with the best services that will make their stay at the Bosmal Arjaan by Rotana a pleasant and enriching experience! We look forward to welcoming You back very soon. Regards, Hotel Management Bosmal Arjaan by Rotana
Dear, Greetings from Bosmal Arjaan by Rotana! Thank You very much for Your kind feedback and contribution. We are very happy to know You enjoyed Your stay with us. Rest assured that we will continue to provide all our dear guests with t… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe apartment was spacious, decently furnished with amenities. The view is splendid. The reception staff is very friendly and helpful.
The rooms are not clean. There is dust everywhere. Then the breakfast is very limited and with a very limited spread. So, if the guests are more, the breakfast will end. And the lady hosting the breakfast isn’t very friendly. No drying rack to dry your laundry.
Dear Mr. Mohammad, Thank You very much for taking the time to share Your valuable feedback in Booking.com about Your recent stay with us. We are very glad that you liked our furniture, and enjoyed the comfort,location and our reception staff. We are sorry to hear your constructive comments about our breakfast offer and employees in the restaurant, and truly apologize for the inconvenience. Also, we truly apologize regarding to Your contribute about cleanless. It would be greatly appreciated if You would kindly provide us with any further details to promptly address all Your concerns thoroughly. We always value the opportunity to further enhance our product and services and would very much hope to have the pleasure of welcoming You back and meeting all Your expectations. Yours Sincerely, Hotel Management Bosmal Arjaan by Rotana Hotel Management Bosmal Arjaan by Rotana
Dear Mr. Mohammad, Thank You very much for taking the time to share Your valuable feedback in Booking.com about Your recent stay with us. We are very glad that you liked our furniture, and enjoyed the comfort,location and our reception st… Show more
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewMany insects on the beds. Towels weren’t clean enough
Dear, Thank You for taking the time to review our hotel and for Your feedback. We do apologies for the shortfalls Xou have experienced in our service, and we hope to be able to make up for them in the future as this is not a true reflection of the standards we wish to impart to our guests. We value your comments, which will assist us to identify areas of improvement. We do hope that You will give us another chance to prove ourselves in providing you a truly treasured experience. Sincerely Yours, Hotel Management Bosmal Arjaan by Rotana
Dear, Thank You for taking the time to review our hotel and for Your feedback. We do apologies for the shortfalls Xou have experienced in our service, and we hope to be able to make up for them in the future as this is not a true reflecti… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewThey don't clean the Apartment with vacuum . And so much dust .and I have to call and follow up with house cleaning . This is my last time going there
Dear, Thank You very much for staying at the Bosmal Arjaan by Rotana and for completing out this review. We really appreciate Your feedback which will assist us to continuously strive to improve our services and facilities. All your remarks are well received, and we will address all the points to departments concerned immediately. We do hope to welcome You back in the near future and have the pleasure of serving You again. Yours Sincerely, Hotel Management Bosmal Arjaan by Rotana
Dear, Thank You very much for staying at the Bosmal Arjaan by Rotana and for completing out this review. We really appreciate Your feedback which will assist us to continuously strive to improve our services and facilities. All your remar… Show more
Reviewed: 13 June 2025 · Stayed in May 2025
Verified review