Reviews of Hotel Boss 4 stars

Amazing location. Few minutes walk from old town and few minutes walk to get to the transport up to the mountain. Excellent staff, very welcoming and easy going service. Great stay and would visit again.

Breakfast choices for something sweet could be better but that is just minor.

Location, room, minibar, staff was so hospitable! We will be back :)

The hotel looks wonderful. It is new and literally one minute away from the city center. Also, the staff is kind and helpful. All in all, we really liked it and it is a great choice when visiting Sarajevo.

I think the breakfast could be improved with more non-sugar options, they have way too many cakes, chocolate croissants, pastry etc. I wish they had a larger variety of fresh vegetables ane less canned food (or not at all). Also, it is pretty difficult to reach it by car, there might be a problem with the hotel’s location on waze/google maps, we went on circle for 30 minutes, but that is not their fault.

Nice place and friendly staff

It was a little noisy at night due to neighbours.

Comfortable, clean and close to old town.

Whilst the location is central, it is up a very steep hill, with cobble stones that make walking difficult, especially if you are not young and fit.

Breakfast.

50% chance to get a clean(?) towel, they were either stained, dirty or with a hair! Bedsheets and etc had hair on them as well (when I asked, thankfully this got fixed). The room seems like its never get vaccuumed at all, there were many rice grains on the floor.

Close to the city center, clean hotel, spacious bathroom.

Very helpful and friendly staff. Rooms are clean and spacious. Location is good to discover Sarajevo.

Hotel was clean. Near to old town.

Car parking and streets were quite tight but doable for experienced driver.

Hotel is really 4 stars! Super clean, amazing location, very friendly and helpful staff. If I would go back to Sarajevo, I would stay there again.

Not applicable

Good parking for motorbike. Reception staff were very friendly and helpful..especially the checking in man who was concerned for me when another biker started spouting off verbally in an aggressive way. We didn’t make breakfast so can’t comment on that. Bedroom was huge and very comfortable with large bathroom and free toiletries. Not too far from the old town.

The shower was great but the drainage bit wasn’t installed deep enough for the water to run away..you needed to keep your eye on it so it didn’t flood the floor.

Cleanliness, location (on the hill with a city view), friendly staff

Limited breakfast

🟢The staff is responsive and willing to help. For example, when we realized we couldn’t lock the door because the lock was broken, they provided us with a physical key in addition to the keycard. 🟢We stayed in a deluxe room. It was quite spacious, and the view from the window was impressive—although some windows faced a blank wall. 🟢The hotel is fairly well located. You can reach the main attractions in the city center quickly. However, be aware that the hotel is on a steep hill, which can be challenging to climb in hot weather. 🟢Breakfast on the terrace is a nice option.

🛑Upon checkout, we were persistently asked to pay for the room a second time. When we explained that it had already been paid through Booking.com, the receptionist insisted that no payment had been made and that our card had only been linked, not charged. Only after we showed her the payment confirmation and the deduction from our account did she start searching and eventually found the payment record—marked as received more than a month ago. She only stopped insisting after that. This situation is unacceptable; it felt like an attempt to charge us twice. Later, we found similar complaints in other reviews on Booking.com, suggesting this might be a recurring issue at this hotel. 🛑The bed advertised as a “very large double” was actually two single beds pushed together. They do separate during the night. 🛑As mentioned earlier, the door handle was broken, making it very difficult to close the door. We reported it on the first day, but nothing was done—even by day five. Other guests have mentioned the same issue in past reviews, which suggests that the owners do not care to fix it. 🛑Cleanliness is lacking. I suffer from allergies and noticed right away that the room was dusty in places that had clearly not been cleaned. We also saw insects and traces left by previous guests. 🛑There was mold on the bathroom door. 🛑No complimentary water was provided in the room—you could only buy bottled water downstairs at a price 2–3 times higher than in the city. 🛑The room is full of warnings about fines for damaging hotel property, yet many things were already broken—besides the door handle, the safe was also not working. 🛑Breakfast is repetitive and basic: eggs, bread, pastries, ham, cheese, cereal, and a coffee machine.