The staff my first impression they stress sooo frendly and helpful the location near the old town coffee shopes and restaurant near the rever I like it

Stayed in August 2025

Breakfast options are limited at a five-star hotel Water kettle and tea options are not available.

Staff is very cooperative and the location is excellent.

Stayed in August 2025

Breakfast variety could be improved

Great stay, nice and warm welcome by the team. Everyone was very pleasant. Will definitely come back again.

Stayed in August 2025

It was all wonderful and the breakfast

Fantastic location for the old city and lovely hotel and very big and comfortable suite. What made it however was the staff. Very difficult in the small streets as to where you are going to park. They spotted us, directed us to park at the front door and took our car away and parked it for our duration. Very grateful with two dogs in hand and a lot of luggage. When we were leaving they had got our car and packed it for us. Perfect all round

Stayed in July 2025

Noise from nightclub - but I bring earplugs so was able to sleep fine

Elegant modern decor, clean design, beautiful breakfast restaurant, great service

Stayed in July 2025

Nothing

Everything was excellent, particularly the staff and the bed which was really comfortable

Stayed in July 2025

Hot water not hot enough. Aircon noisy. Inflexible towards travel arrangement changes.

The staff were really friendly, and went out of their way to be of assistance.

Stayed in June 2025

N/A

Excellent location; central to everything. Staff were helpful and polite.

Stayed in April 2025

Staff was excellent and prompt

Stayed in April 2025

I haven't observed or experienced anything negative. There is nothing I don't like.

The location of the hotel is great. You can easily walk everywhere. The hotel staff is extremely helpful, polite and open to communication. The reception makes a great effort to answer your questions. The restaurant part of the hotel and the breakfast are very good. The rooms are extremely comfortable and very clean.We checked out of the hotel on Sunday, March 9. I forgot to ask the name of the young man at the reception. I would also like to thank him for all his helpfulness, organizing our airport transfer, his attention and his smile.

Stayed in March 2025

Room was cold when we arrived, it took time to warm it up.

Very new, nice design, very clean. Excellent service, super friendly and attentive staff.

Stayed in February 2025

The door automatic locking was not working, so we were given with a manual key. The room was near the street and you can hear the traffic all night. Also, there is music in the lobby and stairs and we could hear it from the room at night. Nothing of all that is a total disaster, we could live with it, but it is a 5 stars hotel pretty expensive, so I would expect everything to be excelent.

It is a good hotel at a very convenient location. Right in the city center but outside the pedestrian area.

Stayed in December 2024

I can’t iron in the room

The hotel is new and the room was spacious and the view at the balcony was marvellous.

Stayed in October 2024

We expected a little more from the breakfast.

The hotel is really a 5 stars hotel. The quality of the service, of the rooms and of it's ameties are really very high. The common areas are not very big, but everything is very new and nice. The location is perfect for tourists. As there weren't many reviews yet when we booked, I was a little reluctant (as the price is quite high) But we really enjoyed our stay and I am very glad that I chose it.

Stayed in November 2024

We loved the breakfast buffet mixed with a la carte choices. We felt immediately comfortable at our arrival. We were treated like family and the staff was always ready to help us with anything. The bathroom is really spacious, beds comfortable en you even get a nice personal welcome card when you arrive in the room. The hotel bar looks very nice and you can have some nice small dishes there too, next to the official restaurant.

Stayed in November 2024

Everything was good

My stay at the Apeiro Hotel in Sarajevo was beyond extraordinary—a seamless blend of elegance, comfort, and luxury right in the city’s historic heart. From the moment I arrived, I felt enveloped in sophistication, with every detail in the hotel carefully curated for a memorable experience. The rooms were beautifully designed with a modern touch, offering incredible city views, high-speed Wi-Fi, and plush king-size beds that made each night’s sleep blissful. The highlight, however, was the exclusive cigar bar, Apeiro by Mareva. Inspired by the charm of the 1920s, it exudes an old-world ambiance, with leather armchairs, intimate lighting, and a superb selection of premium cigars. This sanctuary became my go-to space for unwinding each evening. The staff expertly guided me through their menu of high-quality cigars and handcrafted cocktails, each pairing tailored to create a unique sensory journey. I felt transported to a world of timeless luxury and relaxation, where every puff and sip was an indulgence. Apeiro Hotel managed to offer something I rarely find—a perfect fusion of sophistication and comfort. It’s not just a stay; it’s an experience that left me looking forward to my next visit.

Stayed in October 2024

Very dynamic, young dedicated employees, very professional services. Everything was really perfect.

Stayed in October 2024

Besides all the good things, but I personally think they need to step it up a bit to fulfill the expectations of a 5-star hotel. The hotel is quite pricey, therefore we expected it to be already there. Unfortunately there is still some room for improvement. However, I think this can be an amazing hotel right in the heart of Sarajevo if they touch a bit here and there up. Even the room was nice, but the size was quite small. The room size was suppose to be 26qm. But since the bathroom was so spacious, the actual room was a bit small and narrow. There was not enough space to put two luggages. That was a bit unfortune. There were quite a lot of remains from the construction of the hotel, which seemed not to be finished (like a hole in the wardrobe where cables came out, holes behind the sink, not mounted heater in the bathroom etc.). Also the windows are not soundproof. Even with closed windows, it was quite noisy. Since the hotel is located in the city center between a tram line and the bar street, it tends to get very loud during the night. The minibar was included in the price, which was really nice and unexpected. However, we were not informed about it during check-in. Guests need to scan the QR code provided in the room to get that information. I think it would be nice to add this during check-in, because it is certainly a unique feature, which not every hotel offers. The room offers a coffee machine, but unfortunately there was no water kettle or tea maker. There was an open sugar bowl in the room, which was a bit odd, since I consider this a bit unhygienic. The hotel has a gym and a sauna. The gym has really nice exercise machines. Very clean and in a nice wooden look. However, since the sauna is in the same room as the gym, it is very hot in there. Also the decision to put both in one room seemed a bit strange to me. It would have been nice if the sauna would be a bit more private. It is a bit odd to watch other guests exercise while sitting in the sauna.

It is not that easy to rate this hotel. The staff is extremely friendly and very much willing to fulfill all wishes and answer all questions. The hotel has a parking service, which was really nice. Behind the hotel is a small parking slot where they park the cars. I considered it safe. The room was nice and the bathroom was very spacious with a walk-in shower. The hotel has a bar and a lovely terrace. The breakfast was fantastic. They offer a small buffet with lots of local food, which I highly appreciate. Additionally guests can order dishes from a menue (e.g. egg benedict). The service during the breakfast and also dinner is exceptional. They really take care of their guests and make sure everything is perfect. Due to heavy rain we also tried the restaurant. Since the hotel is located right in the city center and tons of restaurants are close by, we probably wouldn´t have tried it if the weather wouldn´t have "forced" us. However, I can really recommend this restaurant. We tried the 3-course-menue and even the prices are a bit higher than usually in Bosnia, but this was really worth the money. Excellent kitchen. Exceptional cuisine. I can only recommend to give it a try. It is worth it.

Stayed in September 2024

Liked everything.

Beautiful property. Staff is young but very professional, helpful, kind warm and friendly. Delicious breakfast.

Stayed in October 2024

The aircon should be able to be set by hotel guests for each room not by a central system. It was too warm in our room and we couldn’t do anything about it.

Everything! Amazing hotel, great location, warm and friendly staff. Delicious breakfast buffet and valet parking.

Stayed in September 2024

They need to step up, proactively, services fundamental to a 5 star property. They seem to be on way with a positive attitude. Believe they should improve in coming months.

Location ! Location! Location ! Right in the middle of old city !

Stayed in September 2024

Very unique hotel with great restaurant.

Stayed in August 2024

Great location. outstanding rooms and service.

Stayed in August 2024

Besides all the good things, I think the hotel needs to step up to fulfill the expectations of a 5-star hotel standards. The room is quite pricey, but we don't feel we are staying in a 5-Stars hotel room. Even the room was nice, but the size was quite small. There was not enough space to put two luggages. This was a bit unfortune. No tissues box were provided. We found the mounted heater in the bathroom were broken when we first entered, than we found hole in the wardrobe. There are only 4 clothes hanger in the wardrobe, which is too little for a 2 guests room. The windows soundproofing were bad. Even with closed windows, it was quite noisy. As it near to a tram line and it tends to get very loud during the night. The room has a coffee machine, but unfortunately there was no water kettle, as not every guest is a coffee drinker. There was an open sugar bowl in the room, which was a bit odd, I consider this a bit unhygienic. Suggest to cover it. Every morning, we were served juices with different type of glasses (sometime clear glasses, sometime brown tainted glasses). I think as a 5-Stars hotel standards, it should be standardizes.

first of all, the staffs was extremely friendly and very helpful, particularly one young man front desk staff (sorry I didn't remembered his name). The hotel location were perfect as it located just 2 mins walk to reach the old town center. The room were relatively small but the bathroom was very specious. The service during the breakfast were good. The uniqueness of this hotel is providing guests with free-flow of mini bar drinks (bottle waters, orange juices, tonic waters, Cocoa,etc). Keep up the unique features!

Stayed in October 2024